Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$185K - $250K *

Transform client health and benefits strategies by leading high-impact engagements, driving revenue growth, and fostering relationships. Leverage expertise to innovate solutions and enhance market pre...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $170K *

Join a dynamic team as a key point of contact, driving integrated campaigns and fostering strong client relationships while leading strategic initiatives and ensuring seamless collaboration across fun...

Today

  •   8 - 10 years exp.  •   Media

$150K - $170K *

Join a dynamic team as a key point of contact, driving integrated campaigns and fostering strong client relationships while overseeing account management and strategic initiatives for growth...

Today

  •   8 - 10 years exp.  •   Media

$140K - $150K *

Shape strategic media investments across CPG clients, leading a team to optimize cross-channel strategies and drive business outcomes through data-driven insights and effective campaign management...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$88K - $129K *

Drive impactful internal communications that engage and align teams through change. Lead strategy and execution, ensuring clarity and connection across all channels while leveraging AI to enhance huma...

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Strategize internal communications to enhance employee engagement and alignment. Lead corporate messaging through change, ensuring clarity and connection across all levels. Utilize AI to refine conten...

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Transform internal communications by leading strategy and execution, ensuring clarity and engagement across teams during change. Leverage AI to enhance messaging while maintaining a human touch, foste...

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Join a dynamic team as you lead internal and corporate communications, crafting clear, engaging messages that align with company goals. Drive change management and enhance employee engagement through...

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $129K *

Lead the charge in shaping internal communications that engage and align teams. Drive strategy and execution for corporate messaging, ensuring clarity during change. Utilize AI to enhance communicatio...

Today

  •   5 - 7 years exp.  •   Information Technology

$174K - $356K *

Empower local clients with your expertise in accounting advisory services. Lead high-impact projects, transform financial operations, and drive business growth while mentoring a collaborative team in...

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$140K - $160K *

Elevate brand partnerships by leading talent strategy across sports, entertainment, and culture. Drive impactful recommendations, negotiate deals, and manage multiple projects while advising clients o...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$113K - $158K *

Explore your potential as a Technology Strategy Director, collaborating with senior leaders to enhance marketing technology strategies. Drive impactful consulting engagements and foster client relatio...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Media

$165K - $185K *

Shape the future of operational excellence by leading a high-performing team, managing financial governance, and fostering cross-functional collaboration to ensure seamless delivery for government cli...

5 days ago

  •   8 - 10 years exp.  •   Media

$140K - $175K *

Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Join a team that's dedicated to enhancing resident experiences and driving operational excellence. You'll lead initiatives in leasing, financial oversight, and team development while ensuring complian...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower success by driving leasing performance, enhancing resident experiences, and ensuring financial oversight. Collaborate with teams to uphold brand standards and foster a customer-first culture w...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive new business growth by leveraging your expertise in Workers' Compensation and IME. Build strong relationships with key stakeholders and deliver tailored solutions to meet client needs, while exp...

Rochester, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Champion new business growth by identifying opportunities in the Workers' Compensation and IME sectors. Build strong relationships with key stakeholders and drive sales success through strategic prese...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$97K - $145K *

Join a dynamic team to lead physician coding integration initiatives, ensuring operational readiness and compliance. Collaborate across departments to enhance coding practices and drive revenue cycle...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K - $145K *

Execute accurate coding practices to ensure compliance and optimal reimbursement in a dynamic healthcare environment. Collaborate with clinical teams to maintain integrity and efficiency in revenue cy...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$150K - $175K *

Drive impactful business analytics by delivering actionable insights and strategic solutions. Collaborate with cross-functional teams to optimize media plans and enhance client relationships while men...

5 days ago

  •   5 - 7 years exp.  •   Media

$150K - $175K *

Lead the charge in delivering actionable insights through advanced analytics, collaborating with cross-functional teams to optimize media strategies and drive client success. Mentor talent while enhan...

5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $215K *

Drive impactful business insights by leading analytics initiatives, collaborating with cross-functional teams, and mentoring talent to enhance client strategies and optimize marketing performance...

5 days ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Lead the charge in defining and elevating content strategy to enhance brand voice, drive engagement, and support business growth through innovative storytelling and strategic partnerships across multi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of content strategy by leading enterprise initiatives that enhance brand voice, engage audiences, and drive growth through innovative storytelling and strategic partnerships across mu...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.