Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Lead the charge in delivering strategic and operational excellence across high-profile medical affairs accounts, fostering client relationships and guiding teams to achieve exceptional results in publ...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$96K - $120K *

Empower strategic growth by leading paid search initiatives across retail media networks. Collaborate with cross-functional teams to optimize performance, deliver insights, and ensure client satisfact...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$245K - $392K *

Unlock potential by leading finance transformation initiatives that leverage AI, automation, and advanced analytics. Drive a multi-year roadmap, modernize workflows, and shape a high-performing financ...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$127K - $171K *

Lead a dynamic team in overseeing compliance and supervision for securities and investment advisers. Drive risk mitigation strategies, enhance supervisory frameworks, and collaborate with cross-functi...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $295K *

Accelerate progress at the forefront of contract lifecycle management by driving innovation and strategic solutions. Collaborate with sales teams to enhance customer satisfaction and market leadership...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock your potential by managing client relationships and Meta campaigns. Drive performance, optimize strategies, and ensure client satisfaction while leading multiple accounts in a dynamic, hands-on...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Engage clients by managing a portfolio of accounts, optimizing Meta campaigns, and driving performance. Lead strategic conversations, deliver actionable insights, and ensure client satisfaction throug...

Arlington, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$196K - $275K *

Accelerate progress at the forefront of digital product engineering, leading commercial growth and innovative solutions. Engage with clients to address complex challenges, leveraging technology and pr...

New York, NYRemote

2 days ago

  •   11 - 15 years exp.  •   Media

$175K - $215K *

Join a team that's driving enterprise sales success by leading and mentoring a high-performing sales force. You'll develop strategies, foster collaboration, and engage with key customers to achieve am...

Sacramento, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $200K *

Accelerate progress at the forefront of product innovation, leading a team to drive strategy and customer experience for a key transaction management platform while embedding AI to enhance efficiency...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$195K - $325K *

Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead integrated member retention marketing strategies to enhance engagement, reduce disenrollment, and improve health plan renewals. Collaborate across teams to develop data-driven communications and...

Pittsburgh, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K *

Lead the charge in medical strategy by collaborating with teams to shape innovative brand tactics, enhancing agency-client relationships and driving research initiatives in a fast-paced environment to...

New York, NYRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$159K - $211K *

Join us in transforming quality operations by leading a robust PACE quality program, ensuring compliance and care excellence while collaborating cross-functionally to enhance participant outcomes and...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Empower our marketing initiatives by leading enterprise programs and events strategy. Drive alignment across teams, manage budgets, and ensure impactful experiences that enhance brand visibility and s...

Overland Park, KSRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in transforming complex genomic data into compelling narratives that resonate with audiences, driving engagement across diverse channels while collaborating with cross-functional teams...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$202K - $213K *

Lead a dynamic team of product marketers to shape the future of advertising strategies, ensuring seamless product launches and cohesive messaging that drives market leadership and enhances advertiser...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$203K - $214K *

Transform the Ads ecosystem by leading a team of product marketers to create cohesive go-to-market strategies, ensuring seamless product launches and a strong narrative that drives advertiser engageme...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $125K *

Unlock potential by driving revenue growth for a diverse portfolio of North American clients. Act as a strategic partner, enhancing relationships and identifying new opportunities to accelerate their...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Join a dynamic team to develop and execute sales strategies transforming oncology translational science. Drive business opportunities, form strategic partnerships, and manage key relationships while n...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$135K - $165K *

Empower strategic direction and operational excellence in Facility Condition Assessments, leading national initiatives, client engagement, and service innovation to enhance organizational performance...

Atlanta, GARemote

Today

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform product strategy in Chemical & Workplace Safety by leading initiatives from discovery to delivery. Collaborate across teams to balance customer needs and business goals, driving measurable o...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $300K *

Transform the future of identity and access management by leading strategic initiatives, modernizing legacy systems, and ensuring compliance with evolving security standards. Drive operational effecti...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.