Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$110K - $130K *

Innovate scalable solutions on the ServiceNow platform, collaborating with cross-functional teams to enhance Customer Service Management and Financial Services Operations, ensuring high-quality, maint...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Develop and implement scalable ServiceNow solutions, focusing on CSM or FSO. Collaborate with stakeholders to translate requirements into technical solutions, ensuring high-quality, maintainable appli...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to design and implement scalable ServiceNow solutions, collaborating with cross-functional teams to enhance customer service and financial operations. Leverage your expertise to deliver high-q...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Empower the development of scalable ServiceNow solutions, collaborating with cross-functional teams to deliver high-quality applications. Utilize your expertise in CSM or FSO to enhance workflows and...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Empower your career by designing and implementing scalable ServiceNow solutions. Collaborate with cross-functional teams to enhance customer service and financial operations, ensuring high-quality app...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Contribute to the development of scalable ServiceNow solutions, focusing on Customer Service Management or Financial Services Operations. Collaborate with cross-functional teams to translate business...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in designing and implementing scalable ServiceNow solutions, collaborating with cross-functional teams to deliver high-quality applications that meet business needs and adhere to best...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to design and implement scalable ServiceNow solutions, focusing on Customer Service Management or Financial Services Operations. Collaborate with stakeholders to deliver high-quali...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the future of ServiceNow solutions by designing and implementing scalable applications. Collaborate with cross-functional teams to deliver high-quality, secure, and maintainable solutions th...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Drive strategic initiatives and enhance operational efficiency by leading cross-functional teams in manufacturing engineering. Champion infrastructure and IT projects to ensure seamless operations whi...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Advance classified WAN operations by leading strategy, compliance, and vendor management. Oversee network performance, ensure security, and build a high-performing team to support multiple sites in a...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $140K *

Transform financial systems by leading a high-performing team to enhance Workday Financials, ensuring operational excellence and strategic alignment with business goals while driving continuous improv...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $192K *

Drive operational excellence by managing digital media workflows, resource allocation, and stakeholder engagement. Leverage analytical skills to optimize processes and enhance team performance in a fa...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive project excellence in data center operations through effective lifecycle management, ensuring safety, quality, and fiscal responsibility while fostering cross-functional collaboration and innova...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$152K - $185K *

Drive excellence in procurement for a vital educational portfolio, maximizing outcomes through strategic leadership, innovative practices, and collaborative engagement with stakeholders to support the...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $138K *

Advance operational excellence in Help Desk and Technology Support by establishing governance frameworks, driving continuous improvement, and enhancing service delivery through strategic partnerships...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Drive operational excellence and client satisfaction as you manage service delivery, oversee performance metrics, and lead continuous improvement initiatives across multiple accounts, ensuring complia...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by leading the management of diverse SaaS business applications, ensuring alignment with firm-wide needs, governance, and vendor relationships while fostering team performance and acc...

Brossard, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$73K - $105K *

Drive customer success by managing projects with high autonomy and strategic insight. Oversee production processes, ensure compliance with quality standards, and negotiate with stakeholders to optimiz...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Empower your career by ensuring exceptional service delivery and client satisfaction. Manage performance, drive improvements, and foster strong client relationships while overseeing operational excell...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Transform workplace operations by ensuring seamless service delivery across multiple facilities. Collaborate with teams to enhance occupant experiences and maintain operational excellence in a dynamic...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to lead enterprise-wide Continuous Improvement initiatives, enhancing safety, quality, and operational excellence. Collaborate with leadership to drive transformational change and coach teams...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $154K *

Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Drive global IT leadership by establishing a secure, scalable technology environment. Shape data and AI strategies, build and lead an internal IT team, and collaborate with executives to advance organ...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $145K *

Transform customer experiences by engineering tailored software solutions that drive revenue and enhance satisfaction. Collaborate with cross-functional teams to deliver impactful presentations and te...

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.