Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $140K *

Unlock potential by establishing a robust IT operations framework, managing systems, user access, and device support for a rapidly growing team. You'll be the go-to expert, driving efficiencies and al...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in developing and implementing training programs for new data center operations. Oversee workforce readiness initiatives, ensuring teams are equipped for success through structured tra...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$81K *

Unlock potential by leading advanced maintenance for material handling systems. As a specialist, you'll mentor technicians, implement training, and ensure optimal performance through expert troublesho...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Grow your career with a hands-on IT leadership role, managing technology systems and ensuring operational excellence across all hotel departments while driving strategic projects and compliance initia...

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$88K - $105K *

Partner with us to oversee document control processes, ensuring effective site access agreements and communication with environmental consulting teams, clients, and third parties while supervising a d...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $165K *

Join a team that's dedicated to optimizing virtualized infrastructure, supporting the Navy's VMware environments. Your expertise in administration and troubleshooting will enhance performance while co...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Empower your career by designing and enhancing mainframe applications for healthcare claims processing. Leverage your expertise in COBOL, JCL, DB2, and CICS to deliver reliable solutions and support c...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Drive operational excellence by coordinating resources, managing procurement, and overseeing production schedules to optimize material flow and enhance program performance across diverse departments...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock potential by leading IT operations in a dynamic marine terminal environment. Oversee service delivery, manage vendor relationships, and ensure seamless technology integration to support critica...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$70K - $95K *

Shape the future of IT support by leveraging your expertise to enhance user experiences. Collaborate with a dynamic team to resolve technical issues, mentor peers, and contribute to a knowledge base t...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Contribute to enhancing user experiences by providing expert technical support. Leverage your skills in troubleshooting and customer service to resolve issues efficiently while mentoring junior team m...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $95K *

Lead the charge in optimizing production workflows, ensuring maximum quality and efficiency while minimizing costs in a dynamic manufacturing environment. Collaborate with teams to elevate operational...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Support and elevate production application performance within a team dedicated to ensuring seamless operation of advanced AI solutions, leveraging expertise in LLM technologies and application trouble...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$90K - $95K *

Supervise daily operations of contract management, ensuring compliance and personnel adherence. Collaborate with key stakeholders to maintain organizational structure and facilitate effective team per...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $125K *

Lead the charge in transforming IT Managed Services by overseeing infrastructure migration to AWS, enhancing security, and fostering team growth while ensuring top-tier service delivery across North A...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive your career forward by designing and implementing cutting-edge manufacturing automation systems. Collaborate with teams to develop PLC, HMI/SCADA, and MES solutions while ensuring seamless integ...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Optimize portfolio management processes to drive innovation within the Intelligence Community. Collaborate with leadership to establish governance structures and decision frameworks, ensuring rapid ex...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$280K - $330K *

Innovate at the forefront of AI transformation by leading a team of Forward Deployed Engineers. Drive impactful solutions, enhance business functions, and shape the future of engineering practices thr...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Innovate and develop software solutions by designing, coding, and testing applications. Collaborate across teams to enhance user interfaces and ensure compliance while managing multiple development en...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Optimize software development processes by designing, coding, and testing applications. Collaborate across teams to enhance user interfaces and ensure compliance with standards while maintaining opera...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $140K *

Lead the charge in architecting and managing secure IT infrastructure, ensuring optimal performance while supporting sensitive government systems. Collaborate with teams to enhance cybersecurity and o...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $140K *

Join a team that's at the forefront of network security and IT operations. Leverage your expertise to manage complex systems and lead security assessments, ensuring the integrity of critical data comm...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead project teams to deliver quality IT solutions, managing multi-disciplinary staff and overseeing all aspects of project lifecycle from design to implementation for a large-scale agency contract...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading data technology projects that drive business success. Collaborate with cross-functional teams to deliver innovative solutions, enhance processes, and build strong client...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $131K *

Lead initiatives to optimize mechanical and electrical systems, driving process improvements and technical excellence while providing expert troubleshooting and maintenance support across complex oper...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.