Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$170K - $200K *

Advance classified WAN operations by leading strategy, compliance, and vendor management. Oversee network performance, ensure security, and build a high-performing team to support multiple sites in a...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $140K *

Transform financial systems by leading a high-performing team to enhance Workday Financials, ensuring operational excellence and strategic alignment with business goals while driving continuous improv...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $192K *

Drive operational excellence by managing digital media workflows, resource allocation, and stakeholder engagement. Leverage analytical skills to optimize processes and enhance team performance in a fa...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive project excellence in data center operations through effective lifecycle management, ensuring safety, quality, and fiscal responsibility while fostering cross-functional collaboration and innova...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$152K - $185K *

Drive excellence in procurement for a vital educational portfolio, maximizing outcomes through strategic leadership, innovative practices, and collaborative engagement with stakeholders to support the...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $138K *

Advance operational excellence in Help Desk and Technology Support by establishing governance frameworks, driving continuous improvement, and enhancing service delivery through strategic partnerships...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Drive operational excellence and client satisfaction as you manage service delivery, oversee performance metrics, and lead continuous improvement initiatives across multiple accounts, ensuring complia...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by leading the management of diverse SaaS business applications, ensuring alignment with firm-wide needs, governance, and vendor relationships while fostering team performance and acc...

Brossard, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$73K - $105K *

Drive customer success by managing projects with high autonomy and strategic insight. Oversee production processes, ensure compliance with quality standards, and negotiate with stakeholders to optimiz...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $110K *

Empower your career by ensuring exceptional service delivery and client satisfaction. Manage performance, drive improvements, and foster strong client relationships while overseeing operational excell...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Transform workplace operations by ensuring seamless service delivery across multiple facilities. Collaborate with teams to enhance occupant experiences and maintain operational excellence in a dynamic...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to lead enterprise-wide Continuous Improvement initiatives, enhancing safety, quality, and operational excellence. Collaborate with leadership to drive transformational change and coach teams...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $154K *

Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Drive global IT leadership by establishing a secure, scalable technology environment. Shape data and AI strategies, build and lead an internal IT team, and collaborate with executives to advance organ...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $145K *

Transform customer experiences by engineering tailored software solutions that drive revenue and enhance satisfaction. Collaborate with cross-functional teams to deliver impactful presentations and te...

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$155K - $180K *

Lead the charge in project execution by defining goals, managing budgets, and ensuring quality deliverables while fostering collaboration across teams and stakeholders to achieve successful outcomes...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower project success by managing complex task orders, ensuring timely implementation of technical solutions, and collaborating with government stakeholders to drive mission-critical outcomes...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading complex IT task orders, ensuring timely implementation of technical solutions while collaborating with government officials and managing project teams effectively...

Fort Belvoir, VARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Reimagine IT leadership by overseeing day-to-day operations and guiding a team. Own incident response, vendor relationships, and support functions for both warehouse and corporate environments while d...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Empower a cross-functional team to optimize manufacturing test systems, ensuring high-quality software solutions and robust testing procedures while bridging business operations and engineering for se...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$60K - $109K *

Unlock new business potential by driving consultative sales, building relationships, and managing opportunities from initiation to close. Collaborate with internal teams to deliver tailored IT solutio...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Lead facility operations by overseeing maintenance, managing contractors, and driving improvements in a dynamic manufacturing environment. Ensure safety and efficiency while supporting long-term growt...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the deployment of network infrastructure across diverse facilities, ensuring seamless integration and project execution. Collaborate with cross-functional teams to enhance connectivity and drive...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Elevate your career by managing the deployment of cutting-edge network infrastructure across diverse facilities. This role combines technical expertise with project management to enhance connectivity...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in implementing and deploying network infrastructure across diverse facilities. This role combines technical expertise with project management to enhance connectivity and services glob...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.