Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$125K - $150K *

Empower client success by leading MiraCloud implementations, ensuring operational excellence, timely delivery, and profitability while developing project management practices and fostering strong stak...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and innovate in the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices, establish governance standards...

Edmonton, ABIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead successful MiraCloud implementations, ensuring client satisfaction and operational excellence. Drive project management practices, oversee teams, and foster relationships w...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join us to lead the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices and foster relationships with stakeh...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and ensure successful implementation of MiraCloud solutions, focusing on client satisfaction, operational excellence, and profitability while managing Project Managers and enhancing project manag...

Montreal, QCIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Champion successful MiraCloud implementations, ensuring client satisfaction, operational excellence, and timely delivery. Lead project management practices while fostering relationships with stakehold...

Vancouver, BCIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform the delivery landscape by leading MiraCloud implementations, ensuring client satisfaction and operational excellence while driving profitability and scaling project management practices acro...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in managing IT infrastructure projects, transforming high-level scope into actionable plans while ensuring budget, schedule, and quality objectives are met throughout the project lifec...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $121K *

Champion transformative projects in early learning and child care, driving strategic initiatives and digital modernization efforts. Collaborate with diverse teams to enhance service delivery and ensur...

Oakville, ONIn-Person

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...

Massachusetts, USRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Partner with us to implement transformational change by coaching frontline leaders, analyzing business strategies, and driving sustainable performance improvements across client organizations through...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$52K - $200K *

Partner with us to lead major tool installation and construction projects, optimizing operations in the semiconductor manufacturing sector while fostering a culture of safety and innovation across div...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$75K - $90K *

Shape operational excellence by coordinating security escort services, ensuring compliance with contract requirements, while managing staffing, training, and performance for contractor personnel acros...

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$75K - $100K *

Join a team that's dedicated to enhancing client satisfaction and profitability. As a key player, you'll manage client relationships, support sales processes, and ensure seamless communication between...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $157K *

Transform digital employee experiences by engineering and optimizing the Nexthink platform. Leverage your expertise in automation, integrations, and analytics to drive improvements across enterprise I...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Innovate scalable solutions on the ServiceNow platform, collaborating with cross-functional teams to enhance Customer Service Management and Financial Services Operations, ensuring high-quality, maint...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Develop and implement scalable ServiceNow solutions, focusing on CSM or FSO. Collaborate with stakeholders to translate requirements into technical solutions, ensuring high-quality, maintainable appli...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to design and implement scalable ServiceNow solutions, collaborating with cross-functional teams to enhance customer service and financial operations. Leverage your expertise to deliver high-q...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Empower the development of scalable ServiceNow solutions, collaborating with cross-functional teams to deliver high-quality applications. Utilize your expertise in CSM or FSO to enhance workflows and...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Empower your career by designing and implementing scalable ServiceNow solutions. Collaborate with cross-functional teams to enhance customer service and financial operations, ensuring high-quality app...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Contribute to the development of scalable ServiceNow solutions, focusing on Customer Service Management or Financial Services Operations. Collaborate with cross-functional teams to translate business...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in designing and implementing scalable ServiceNow solutions, collaborating with cross-functional teams to deliver high-quality applications that meet business needs and adhere to best...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to design and implement scalable ServiceNow solutions, focusing on Customer Service Management or Financial Services Operations. Collaborate with stakeholders to deliver high-quali...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the future of ServiceNow solutions by designing and implementing scalable applications. Collaborate with cross-functional teams to deliver high-quality, secure, and maintainable solutions th...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Drive strategic initiatives and enhance operational efficiency by leading cross-functional teams in manufacturing engineering. Champion infrastructure and IT projects to ensure seamless operations whi...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.