Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$97K - $161K *

Transform financial management for diverse programs by leading budget activities, developing funding briefs, and ensuring compliance with regulations. Collaborate with teams to execute budget plans wh...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$144K - $211K *

Join a team that's driving innovation in software and robotics. As a Senior Technical Program Manager, you'll lead complex projects, ensuring timely delivery and quality while fostering collaboration...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead maintenance operations to enhance equipment reliability and team performance. Drive continuous improvement initiatives while ensuring safety and compliance in a fast-paced manufacturing environme...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Manage and oversee technical projects within drinking water operations, ensuring efficient execution of maintenance and capital projects. Lead investigations, develop scopes, and coordinate activities...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Join a team that's dedicated to managing IT environments, providing technical support, and ensuring security across systems. Collaborate with specialists to tackle complex incidents and enhance operat...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Oversee interdisciplinary projects within Technical Operations, managing expectations and deliverables. Lead cross-functional teams to ensure project goals are met efficiently while maintaining produc...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$82K - $128K *

Transform your career by leading a dynamic team in enterprise IT support, ensuring top-tier service delivery and operational excellence across multiple locations while driving performance and customer...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $128K *

Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $135K *

Join a team that's dedicated to supporting and optimizing IT systems, providing troubleshooting and maintenance, and ensuring excellent user assistance while managing day-to-day operations and escalat...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $135K *

Engage in system administration, troubleshooting, and maintenance of IT systems. Lead daily operations, optimize performance, and provide Tier 1 & 2 support while ensuring compliance and security in a...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Lead the administration and development of Microsoft 365 SharePoint environments, overseeing user support, site architecture, and workflow development while enhancing collaboration across multiple PMO...

Today

  •   8 - 10 years exp.  •   Business Services

$89K - $165K *

Optimize your career by leading the development and delivery of technical training programs for Navy personnel. Collaborate with teams to create effective curricula and ensure operational readiness in...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Lead the charge in executing programs that align with business goals, overseeing the lifecycle from planning to execution while managing cross-functional teams and fostering customer relationships to...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in managing global data center upgrade projects, ensuring seamless execution across multiple locations while collaborating with cross-functional teams to drive program success and enha...

Seattle, WARemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Drive the strategic vision and execution for our cybersecurity portfolio, leading product management and cross-functional initiatives to accelerate growth and enhance customer success in a dynamic mar...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$102K - $157K *

Join us to drive customer acquisition in healthcare, focusing on Academic Medical Centers. Leverage your expertise in enterprise sales to engage C-suite executives and promote innovative AI-enabled so...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$102K - $157K *

Unlock potential by driving new customer acquisition in healthcare. Engage C-suite leaders, champion innovative solutions, and lead complex sales cycles across AI and managed services to enhance patie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Deliver strategic project management and cross-agency coordination to enhance early childhood education initiatives, ensuring effective collaboration and implementation of citywide policies that suppo...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$97K - $114K *

Drive data management excellence by overseeing records, configuration, and database systems. Collaborate with teams to ensure compliance and optimize processes while supporting cybersecurity initiativ...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$123K - $229K *

Champion the maintenance and repair of aircraft, ensuring safety and performance. Lead a team in inspections, modifications, and compliance with FAA standards while fostering a culture of excellence a...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$123K - $229K *

Lead the charge in managing aircraft maintenance and repairs, ensuring safety and compliance. Oversee team recruitment, training, and performance while directing inspections and modifications to maint...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Reimagine advertising success as you lead integrated media campaigns across digital and offline channels, optimize performance, and drive growth while exceeding client expectations through strategic i...

Toronto, ONIn-Person

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower organizational transformation by leading change management initiatives. Collaborate with stakeholders and cross-functional teams to implement best practices, ensuring effective communication a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Drive project success by leveraging your 5+ years of agile experience, managing complex relationships, and applying PM methodologies with a collaborative, consensus-building approach in a dynamic team...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.