Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $124K *

Shape your career as a Facilities Project Manager, overseeing construction activities and ensuring project success through effective collaboration and planning. Drive stakeholder satisfaction while ma...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $124K *

Lead the charge in managing facility projects, ensuring alignment with stakeholder needs through effective planning, execution, and collaboration across teams to meet budget and schedule commitments...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $135K *

Support the IT Corporate Device Support Team in optimizing and managing end user devices, including desktops and mobile environments. Focus on image creation, OS configurations, patching, and user sof...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$97K - $120K *

Join a team that's dedicated to enhancing quality management across IT operations. Lead initiatives to ensure compliance with performance standards, streamline processes, and drive continuous improvem...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $155K *

Lead program support activities and manage contractor teams, ensuring effective project delivery, compliance with regulations, and alignment with federal stakeholders' priorities...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Shape the future of IT Configuration Management. Collaborate with cross-functional teams to manage and maintain configuration integrity, oversee change control processes, and support compliance audits...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$86K - $138K *

Champion operational excellence by providing critical support for identity management systems, ensuring seamless user access and system integrity across diverse platforms while collaborating with engi...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Champion cybersecurity excellence by leading strategy, operations, and compliance initiatives. Collaborate with stakeholders to enhance security posture, manage risks, and respond to incidents while f...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Oversee critical facility operations, ensuring uptime and compliance across data center infrastructure. Lead a team of specialists, drive improvements, and manage vendor relationships to enhance opera...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Transform large-scale technology delivery for strategic banking clients, ensuring end-to-end execution, financial management, and operational governance. Lead cross-functional teams to drive predictab...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $105K *

Elevate mission-critical infrastructure by overseeing facility operations, ensuring compliance with security standards, and managing upgrades for optimal performance in a high-security environment...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize the delivery of AI and CX services by leading a dynamic team of engineers. Drive complex implementations and migrations across various platforms, ensuring quality, on-time project completion...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Lead operational excellence initiatives by analyzing fleet performance data, driving change management, and collaborating with cross-functional teams to enhance efficiency and safety in AV fleet servi...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Take ownership of diverse industrial projects, delivering under budget and on schedule while providing on-site leadership. Engage with multi-disciplinary teams and manage client expectations in a dyna...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Manage and enhance 24x7 Managed Application Support Services, ensuring operational excellence and client satisfaction while leading offshore teams and driving continuous improvement initiatives across...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform customer experiences by leading a dynamic Technical Support Team. Drive efficiency and innovation while ensuring high-quality support for integrated hardware and software solutions, fosterin...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's driving CMDB maturity and leading configuration management initiatives. You'll bridge technical and executive audiences, manage a skilled team, and ensure the CMDB supports business...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Drive CMDB excellence by leading a team to enhance configuration management practices, ensuring data integrity and strategic alignment across IT operations. Collaborate with stakeholders to elevate CM...

Columbia, SCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$120K - $131K *

Oversee the planning and execution of application releases, ensuring seamless deployment and environment management across enterprise systems. Drive collaboration among teams to maintain operational i...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$120K - $131K *

Take ownership of application release and environment management, ensuring seamless deployment and operational integrity across enterprise environments. Collaborate with cross-functional teams to opti...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Join a team that's building and scaling Operations & Maintenance for AI infrastructure. Lead high-performing teams, develop strategies, and drive operational excellence across multiple facilities in a...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$72K - $108K *

Drive software asset management excellence by optimizing license usage, ensuring compliance, and supporting strategic vendor partnerships in a complex multi-million-dollar environment. Your contributi...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $280K *

Help us ensure effective earned-value management and procurement processes by overseeing supplier relationships, coordinating with program teams, and driving data analysis to align project objectives...

Three Mile Bay, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $280K *

Unlock potential by overseeing earned-value management and supply chain processes. Collaborate with cross-functional teams to ensure timely procurement, supplier performance, and data accuracy, drivin...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$87K - $91K *

Reimagine logistics management by leading program support initiatives across North America. Drive product execution, enhance customer implementations, and foster strategic relationships to ensure oper...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.