Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$128K - $192K *

Shape the future of digital transformation by owning the release strategy for a complex ERP and CRM solution. Collaborate across teams to ensure high-quality, predictable releases while enhancing oper...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$128K - $192K *

Lead the charge in digital transformation by managing integrated product releases for a cutting-edge ERP and CRM solution. Collaborate with cross-functional teams to ensure high-quality, efficient dep...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in managing VDC processes across projects, ensuring quality delivery from initiation to closeout. Collaborate with teams, direct VDC Engineers, and innovate workflows to enhance projec...

Henderson, NVRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Manage VDC planning and execution on projects, leading teams to ensure quality delivery from initiation to closeout. Collaborate with stakeholders, drive innovation, and enhance workflows while mainta...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $88K *

Lead the charge in optimizing supply logistics and team performance to ensure seamless operations and compliance with government standards in support of critical maritime missions. Engage directly wit...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$145K - $185K *

Lead the charge in managing complex IT projects within federal health. Your expertise in software, data, cloud, and cybersecurity will ensure seamless coordination, high-quality deliverables, and clie...

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$91K - $129K *

Lead the charge in optimizing field service operations by managing a team of specialists and technicians. Drive exceptional customer experiences through effective scheduling, coaching, and performance...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $90K *

Join a dynamic team as a frontline IT Help Desk Engineer, providing exemplary remote support while tackling complex challenges. Collaborate, innovate, and continuously learn to ensure outstanding clie...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate operational excellence by managing day-to-day functions across supply chain, manufacturing, and logistics. Collaborate with cross-functional teams to ensure product availability and compliance...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $96K *

Empower your career by providing essential IT support and hardware maintenance. Collaborate with a dynamic team to resolve technical issues, enhance user experience, and ensure operational efficiency...

Cambridge, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$130K - $155K *

Collaborate with cross-functional teams to manage complex client portfolios, leading a hands-on team through the post-sales lifecycle while driving product design, implementation, and client success i...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Drive the development of innovative medical products for the Defense Health Agency, collaborating with military and industry leaders to enhance Warfighter health. Support product management and regula...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Elevate IT service management by optimizing ServiceNow platform performance, enhancing workflows, and ensuring compliance with ITIL standards, while providing technical leadership and resolving system...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$108K - $130K *

Advance IT service management excellence by leading ServiceNow platform innovations, ensuring operational efficiency and adherence to ITIL standards while supporting intricate integrations and enhance...

Raleigh, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$115K - $172K *

Join a dynamic team to oversee complex valve projects, ensuring timely execution and customer satisfaction. Collaborate with cross-functional teams to manage risks, enhance profitability, and drive su...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K - $172K *

Transform project execution by leading complex valve initiatives, coordinating with cross-functional teams to ensure timely delivery, manage risks, and enhance profitability while driving customer sat...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Join a dynamic team to manage complex projects, ensuring quality control and timely deliverables while coordinating with engineers and stakeholders. Drive continuous improvement and provide analytical...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Lead cross-functional teams to deliver strategic projects seamlessly and on time. Manage complex schedules and resources, while ensuring quality and effective stakeholder communication in a dynamic, f...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Engage cross-functional teams to deliver strategic projects on time with quality. Drive process improvements while managing risks, communications, and resources within a fast-paced, client-focused env...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join us to drive client engagement and lead generation, ensuring sales success through strategic networking, persuasive presentations, and effective project management. Collaborate with teams to meet...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the successful implementation of SaaS systems, managing project delivery and fostering collaboration across teams to enhance processes and ensure client satisfaction in the automotive sector...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $123K *

Lead the charge in implementing Knowledge-Based Resolution and modernizing Smart IT workflows. Collaborate across teams to enhance service desk efficiency and deliver scalable solutions within the Hel...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $190K *

Empower your career by leading critical technical projects in a dynamic team. Oversee help desk operations, ensuring contractor performance meets standards while collaborating with diverse stakeholder...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$78K - $163K *

Lead a dynamic team to address operational gaps through capability integration and planning. Collaborate with various stakeholders to develop and implement innovative solutions that enhance mission ef...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Take ownership of executive technology support, delivering personalized, high-level IT assistance for executives and key stakeholders across various environments, ensuring seamless operations and effe...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.