Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$95K - $115K *

Lead the charge in managing a global IT Service Desk, ensuring service excellence, SLA compliance, and team performance. Drive operational efficiency and customer satisfaction through effective incide...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead and oversee IT project management initiatives, ensuring timely delivery and adherence to budget and standards. Collaborate with stakeholders to translate strategic goals into actionable project p...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Elevate business systems by leading NetSuite management and integrations. Collaborate with cross-functional teams to ensure scalable, reliable processes while leveraging AI for development. Mentor a t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $89K *

Optimize IT support by resolving technical issues and enhancing client satisfaction. Engage in both onsite and remote troubleshooting, ensuring seamless operations and high service standards across di...

Today

  •   5 - 7 years exp.  •   Information Technology

$78K - $106K *

Join our team to provide essential technical support, troubleshoot issues, and ensure seamless operations for end users. Your expertise will enhance IT services and contribute to a smarter, safer envi...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by leading enterprise IT operations and modernization initiatives. Drive multidisciplinary teams to deliver secure, accessible solutions while ensuring customer satisfaction and...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform large-scale construction projects by managing stakeholders, ensuring compliance, and delivering exceptional service. Collaborate with teams to track milestones, optimize processes, and enhan...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock advanced IT solutions by providing Tier 3 support in server, cloud, and Microsoft 365 environments. Collaborate on migrations, infrastructure projects, and automation tasks, ensuring high profe...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$89K - $105K *

Contribute to the design, implementation, and support of complex IT projects, ensuring customer satisfaction and effective communication with project teams while providing advanced technical solutions...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $94K *

Oversee a dynamic team of Technicians delivering maintenance services. Enhance facility operations through effective leadership, proactive inspections, and compliance with safety standards while ensur...

Pickering, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$87K - $104K *

Manage comprehensive human resources initiatives, advising leadership on staffing strategies and compliance. Oversee performance management and workforce development to ensure a qualified acquisition...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $130K *

Lead the execution of service operations for building automation systems, managing a team to ensure efficient project delivery, technical troubleshooting, and customer communication. Promote safety an...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Empower your career as you lead and oversee BMS service projects and technician teams. Manage operations in mission-critical environments while ensuring timely completion of projects and promoting tec...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Lead and streamline service operations for building automation systems, ensuring quality execution and escalation support across mission-critical sites. Manage a technical team while coordinating proj...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Transform service operations by leading BMS Service Technicians to execute and optimize building automation projects, ensuring efficiency and quality in mission-critical environments. Foster collabora...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Take ownership of service operations and project execution in building automation systems. Lead a team of technicians to ensure timely, efficient project delivery and optimal system performance while...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Engage with technology solutions by managing IT support and systems. Ensure effective operation of helpdesk, cloud applications, and software tools, while collaborating with users to enhance efficienc...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$88K - $105K *

Empower seamless integration by leading projects that enhance business synergy through strategic planning, innovative technology implementation, and effective stakeholder communication, while driving...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$90K - $110K *

Accelerate progress at the forefront of Linux systems support, collaborating with clients to solve complex technical challenges while enhancing infrastructure and ensuring optimal performance in a ful...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Champion innovative solutions by leveraging advanced Linux expertise to enhance client infrastructure, ensuring optimal performance and security while fostering strong relationships and collaboration...

Calgary, ABIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Transform operations by leading project management efforts to enhance organizational effectiveness, streamline processes, and foster collaboration among departments to drive continuous improvement and...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive product strategy and lifecycle for Commercial Displays and Projectors, ensuring market competitiveness and successful execution across teams. Collaborate cross-functionally to shape product dire...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.