Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$95K - $115K *

Join us in leading automation projects, ensuring customer satisfaction through effective communication, risk management, and budget oversight. Drive team collaboration and deliver successful outcomes...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$86K - $129K *

Transform customer project delivery by leading initiatives from order to completion. Manage timelines, enhance stakeholder relationships, and ensure quality outcomes in a dynamic environment while dri...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $130K *

Join a team that's dedicated to enhancing data management and analysis for critical defense operations. You'll support the Command, Control, Communications, and Battle Management Division by implement...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$101K - $152K *

Lead the charge in supporting and enhancing a cloud-based Master Data Management application using .NET technologies. Serve as the techno-functional expert, interface with stakeholders, optimize perfo...

Reposted today

  •   5 - 7 years exp.  •   Technical Services

$172K - $258K *

Unlock potential by leading large-scale ERP deployments and modernization efforts. Drive cross-functional collaboration, manage complex projects, and ensure operational readiness while fostering a cul...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $153K *

Shape the future of cybersecurity by supporting identity and access management initiatives. Collaborate with a dedicated team to resolve technical issues and enhance customer service in a dynamic gove...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform project management excellence by overseeing complex engineering and fabrication projects. Drive strategic planning, execution, and improvement while ensuring alignment with customer needs an...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$134K - $265K *

Join a team that's driving the strategic direction of cybersecurity programs, leading multi-workstream initiatives, and managing stakeholder engagement to enhance ServiceNow implementations and ensure...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the strategic direction of multi-workstream programs, managing stakeholder engagement and delivery governance while guiding teams through ServiceNow implementations and transitions. Drive quality...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the charge in transforming cyber programs by managing multi-workstream ServiceNow projects, engaging stakeholders, and driving strategic initiatives to enhance security operations and incident re...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Elevate your career by leading strategic initiatives in cybersecurity transformation. Drive multi-workstream programs, manage stakeholder engagement, and guide teams through ServiceNow implementations...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Optimize the delivery of multi-workstream ServiceNow programs, leading strategic planning, stakeholder engagement, and cross-functional collaboration to enhance cybersecurity operations and drive tran...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the charge in transforming cyber programs by managing multi-workstream ServiceNow implementations, ensuring strategic alignment, stakeholder engagement, and effective delivery governance across d...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the charge in driving strategic direction and delivery of multi-workstream ServiceNow programs, managing stakeholder engagement, and guiding teams through transitions to enhance cybersecurity cap...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Empower your career by leading multi-workstream ServiceNow programs, driving strategic direction, stakeholder engagement, and team collaboration to enhance cybersecurity initiatives and deliver impact...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the charge in driving strategic direction and delivery of multi-workstream programs, managing stakeholder engagement, and guiding teams through ServiceNow implementations while ensuring quality a...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive the strategic direction of multi-workstream programs, leading cross-functional teams to deliver innovative solutions while managing stakeholder engagement and ensuring alignment with ServiceNow...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive the strategic direction of multi-workstream programs, leading workshops and managing stakeholder engagement. Collaborate with cross-functional teams to ensure successful delivery and transition...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Transform your career by leading multi-workstream ServiceNow programs, driving strategic direction, stakeholder engagement, and governance. Collaborate with cross-functional teams to enhance cybersecu...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive strategic initiatives by leading multi-workstream programs, managing stakeholder engagement, and guiding teams through ServiceNow implementations to enhance cybersecurity operations and achieve...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Elevate your career by leading strategic initiatives in cybersecurity transformation. Drive multi-workstream programs, manage stakeholder engagement, and guide teams through ServiceNow implementations...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Drive the strategic direction of multi-workstream programs, leading teams to deliver innovative solutions while managing stakeholder engagement and ensuring quality execution across various cybersecur...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Lead the strategic direction of multi-workstream ServiceNow programs, managing stakeholder engagement and delivery governance while guiding teams through transitions to ServiceNow-aligned architecture...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Champion the strategic direction of multi-workstream programs, leading cross-functional teams to deliver impactful solutions while managing stakeholder engagement and ensuring alignment with ServiceNo...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $265K *

Join a team that's driving the strategic direction of cybersecurity programs, leading multi-workstream initiatives, and transforming client operations through ServiceNow solutions while managing stake...

4 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.