Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Elevate customer support excellence by leading a dynamic team, driving operational efficiency, and fostering a culture of continuous improvement. Collaborate cross-functionally to enhance service deli...

Today

  •   Less than 5 years exp.  •   Consumer Technology

$105K - $120K *

Lead knowledge management initiatives by maintaining critical documentation, supporting engineering teams, and ensuring compliance with security standards. Collaborate with stakeholders to enhance com...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$53K - $108K *

Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive growth and retention of a qualified network of Service Providers, ensuring contractual compliance and high-quality service delivery while fostering strategic partnerships for mutual benefit...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead advanced technical support initiatives, coordinate desktop projects, and mentor IT staff to enhance enterprise user environments. Drive system deployments and ensure compliance with security stan...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead cybersecurity program management efforts to maintain compliance and security. Ensure effective contract execution and oversight across multiple cybersecurity operations, while coordinating with s...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$107K - $188K *

Take ownership of Data Center Operations, leading a team of 70+ in a 24/7 environment. Drive efficiency, manage budgets, and ensure compliance while fostering innovation and mentoring managers to enha...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$57K - $118K *

Partner with us to enhance data center operations by leveraging your expertise in infrastructure support, troubleshooting, and process improvement. Drive efficiency and innovation while collaborating...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Join a dynamic team to oversee data center operations, ensuring optimal performance and reliability. Collaborate with technical teams, mentor staff, and implement solutions to enhance infrastructure r...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $134K *

Optimize enterprise IT service desk operations by leading advanced troubleshooting, root cause analysis, and technical oversight. Drive efficiency through automation and mentoring while ensuring compl...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock new service opportunities by leading strategic execution and cross-functional collaboration. Drive rapid market launches and enhance customer engagement through innovative program management an...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Shape the future of enterprise project management by leading cross-functional initiatives, driving operational improvements, and ensuring successful project execution from initiation to closeout while...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Champion project management excellence by leading system rollouts and ensuring successful adoption across farm locations. Collaborate with stakeholders for efficient implementations and training while...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Transform HR operations by leveraging technology and data analytics to optimize systems, enhance reporting, and drive strategic decision-making. Lead a team to ensure data integrity and compliance whi...

Langley, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$96K - $136K *

Shape the future of AI integration by leading technical design and implementation. Collaborate with cross-functional teams to enhance scenario forecasting and analytics, ensuring enterprise solutions...

Toronto, ONIn-Person

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Manage and optimize the SharePoint environment, ensuring seamless functionality and user accessibility while maintaining security and performance aligned with organizational goals...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Contribute to a dynamic IT environment by managing endpoint systems, enhancing collaboration tools, and providing technical support. Own the administration of macOS and Windows devices while improving...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Transform help desk operations by leading a skilled team, ensuring exceptional customer service, and driving technical solutions in a dynamic 24/7 environment. Your leadership will enhance team perfor...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Join a team that's dedicated to delivering exceptional technical support while leading a dynamic help desk environment. Leverage your expertise to mentor staff, optimize operations, and ensure mission...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Join a team that's dedicated to delivering exceptional technical support. Oversee help desk operations, manage staff, and ensure mission success in a dynamic 24/7 environment while driving continuous...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Transform team dynamics and enhance customer service by leading a help desk team. Leverage technical expertise and leadership skills to ensure operational excellence in a fast-paced, 24/7 environment...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Empower your career by leading a dynamic help desk team, ensuring exceptional technical support and customer service in a fast-paced, 24/7 environment. Drive operational excellence through mentorship...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Lead the charge in delivering exceptional help desk support while managing a skilled team. Oversee operations, enhance customer service, and drive technical solutions in a dynamic 24/7 environment, en...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.