Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $133K *

Lead the charge in managing Baseline Availability Work Packages by ensuring Class Maintenance Plan compliance, optimizing organizational structures, and enhancing resource management while collaborati...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $92K *

Join a team that's dedicated to optimizing IT systems for efficient manufacturing. Take ownership of day-to-day IT support and collaborate with leadership to ensure reliable technology solutions in a...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $104K *

Elevate the quality of data center operations by providing expert support for installations, repairs, and maintenance. Collaborate with network teams and vendors to ensure optimal performance and comp...

Nevada, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading IT operations and strategy for a growing company. Manage a skilled team to support diverse IT needs, ensuring infrastructure integrity while fostering collaboration with le...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $85K *

Join a team that's dedicated to optimizing client relationships and program operations. Oversee day-to-day activities, drive strategic initiatives, and ensure compliance while fostering a culture of c...

Today

  •   5 - 7 years exp.  •   Staffing

$93K - $114K *

Inspire a team of HVAC technicians in optimizing systems for data centers. This leadership role drives operational excellence, ensuring seamless maintenance and customer satisfaction in a highly techn...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Empower your career as you lead a skilled HVAC team focused on data centers, ensuring their operational excellence. Oversee maintenance and optimize systems for peak performance, while fostering safet...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Lead a driven team of HVAC technicians managing data center systems. Ensure optimal performance, mentor staff, and uphold service excellence while innovating solutions in a fast-paced, high-demand env...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Drive a team of HVAC technicians, ensuring peak performance of data center systems. Oversee installations, maintenance, and compliance while enhancing customer satisfaction and operational efficiency...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $110K *

Engage your project management expertise to oversee multiple IT initiatives, ensuring timely delivery and client satisfaction. Drive collaboration, communication, and problem-solving in a dynamic, fas...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate client success by managing multiple MSP projects effectively, ensuring timely delivery and satisfaction. Collaborate with vendors and stakeholders to navigate project needs in a fast-paced env...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $246K *

Lead the charge in delivering innovative CSP offerings by managing cross-functional teams, ensuring project execution within budget and timelines, and driving solutions in a dynamic environment. Stron...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Contribute to vital public safety technology by supporting, deploying, and maintaining critical logging and recording systems for emergency communications. Collaborate with diverse teams to ensure mis...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in overseeing enterprise application services, ensuring strategic alignment and governance across multiple platforms while managing multidisciplinary teams and enhancing customer satis...

Today

  •   11 - 15 years exp.  •   Information Technology

$83K - $108K *

Lead the charge in optimizing data center operations, ensuring top-tier reliability. Oversee diverse teams, cultivate talent, and drive improvements in technology and processes while managing complex...

Montreal, QCIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $155K *

Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Deliver impactful SAP project management to lead enterprise initiatives, ensuring alignment with company goals through expert oversight of planning, execution, and collaboration across cross-functiona...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$111K - $150K *

Oversee IT Client Services, managing deskside support and asset management across locations. Drive program management activities, enhance customer experience, and lead a team to optimize IT operations...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in overseeing complex task orders, ensuring timely implementation of technical solutions while managing interactions with Government personnel and stakeholders to deliver optimal proje...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $165K *

Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$96K - $129K *

Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...

Today

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...

Today

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...

Today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.