Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$84K - $114K *

Join a team that's responsible for integrating and managing software applications to meet business needs. Collaborate with IT and project stakeholders to enhance system functionality and ensure applic...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Unlock potential by providing expert office management support, coordinating inter-agency agreements, facilitating policy delivery, and enhancing operational efficiency through effective communication...

Reposted today

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize cloud infrastructure and CI/CD pipelines while collaborating with cross-functional teams to enhance software delivery and system performance. Drive automation and maintain technical documenta...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $133K *

Lead the charge in managing Baseline Availability Work Packages by ensuring Class Maintenance Plan compliance, optimizing organizational structures, and enhancing resource management while collaborati...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $92K *

Join a team that's dedicated to optimizing IT systems for efficient manufacturing. Take ownership of day-to-day IT support and collaborate with leadership to ensure reliable technology solutions in a...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $104K *

Elevate the quality of data center operations by providing expert support for installations, repairs, and maintenance. Collaborate with network teams and vendors to ensure optimal performance and comp...

Nevada, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading IT operations and strategy for a growing company. Manage a skilled team to support diverse IT needs, ensuring infrastructure integrity while fostering collaboration with le...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $85K *

Join a team that's dedicated to optimizing client relationships and program operations. Oversee day-to-day activities, drive strategic initiatives, and ensure compliance while fostering a culture of c...

Today

  •   5 - 7 years exp.  •   Staffing

$93K - $114K *

Inspire a team of HVAC technicians in optimizing systems for data centers. This leadership role drives operational excellence, ensuring seamless maintenance and customer satisfaction in a highly techn...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Empower your career as you lead a skilled HVAC team focused on data centers, ensuring their operational excellence. Oversee maintenance and optimize systems for peak performance, while fostering safet...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Lead a driven team of HVAC technicians managing data center systems. Ensure optimal performance, mentor staff, and uphold service excellence while innovating solutions in a fast-paced, high-demand env...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Drive a team of HVAC technicians, ensuring peak performance of data center systems. Oversee installations, maintenance, and compliance while enhancing customer satisfaction and operational efficiency...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $114K *

Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $110K *

Engage your project management expertise to oversee multiple IT initiatives, ensuring timely delivery and client satisfaction. Drive collaboration, communication, and problem-solving in a dynamic, fas...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate client success by managing multiple MSP projects effectively, ensuring timely delivery and satisfaction. Collaborate with vendors and stakeholders to navigate project needs in a fast-paced env...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $246K *

Lead the charge in delivering innovative CSP offerings by managing cross-functional teams, ensuring project execution within budget and timelines, and driving solutions in a dynamic environment. Stron...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Contribute to vital public safety technology by supporting, deploying, and maintaining critical logging and recording systems for emergency communications. Collaborate with diverse teams to ensure mis...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in overseeing enterprise application services, ensuring strategic alignment and governance across multiple platforms while managing multidisciplinary teams and enhancing customer satis...

Today

  •   11 - 15 years exp.  •   Information Technology

$83K - $108K *

Lead the charge in optimizing data center operations, ensuring top-tier reliability. Oversee diverse teams, cultivate talent, and drive improvements in technology and processes while managing complex...

Montreal, QCIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $155K *

Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Deliver impactful SAP project management to lead enterprise initiatives, ensuring alignment with company goals through expert oversight of planning, execution, and collaboration across cross-functiona...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$111K - $150K *

Oversee IT Client Services, managing deskside support and asset management across locations. Drive program management activities, enhance customer experience, and lead a team to optimize IT operations...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in overseeing complex task orders, ensuring timely implementation of technical solutions while managing interactions with Government personnel and stakeholders to deliver optimal proje...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $165K *

Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.