Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$108K - $130K *

Manage and optimize IT systems, ensuring reliability and performance. Provide support for troubleshooting, maintenance, and compliance, while coordinating with security teams to enhance system operati...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Drive customer success by managing relationships post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery process. Grow into a le...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to drive customer success post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery function. Your role will shape the fut...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in delivering critical technology projects, driving initiatives from planning to production support while managing teams and stakeholders effectively. Foster collaboration and ensure p...

Mississauga, ONIn-Person

Today

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Empower customer relationships by identifying opportunities and delivering tailored solutions. Engage face-to-face with clients, leveraging your sales expertise to drive business growth and enhance sa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that's driving revenue growth through strategic relationships and sales of IT products. Manage the full sales cycle while collaborating with internal teams to tailor solutions for large en...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading a dynamic team in deploying innovative AI solutions for top audit firms. Engage directly with clients while building production code and shaping the future of audit te...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $217K *

Transform service desk operations by leading Tier I support, managing incidents, and driving process improvements. Collaborate with stakeholders to enhance service delivery and ensure compliance with...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Take ownership of advanced technical support for enterprise end-user computing, ensuring high-quality service and operational excellence. Collaborate globally to resolve complex issues and enhance use...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion the implementation and support of Document Management platforms while leading a dynamic team to enhance operational efficiency and drive strategic initiatives across projects, client engageme...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Champion seamless communication services by leading unified communications strategy and execution. Oversee a team to enhance platforms like Microsoft Teams and Cisco CUCM, driving migrations to cloud...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Deliver comprehensive configuration management for a federal client's analytics platform. Lead CI/CD pipeline operations, manage container deployments, and ensure secure integration with compliance st...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $125K *

Transform your career by managing and elevating a world-class photography collection. Oversee strategic collections management, enhance public access, and lead a dedicated team to connect diverse audi...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$136K - $225K *

Unlock potential by leading complex delivery initiatives that drive Agile transformation and enhance program governance across technology and business teams, ensuring alignment with strategic objectiv...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $225K *

Unlock potential by leading complex delivery initiatives that drive Agile transformation and enhance program governance across technology and business teams, ensuring alignment with strategic objectiv...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $225K *

Unlock potential by leading complex delivery initiatives that drive Agile transformation and enhance program governance across technology and business teams, ensuring alignment with strategic objectiv...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $225K *

Transform your career by leading complex delivery initiatives that enhance enterprise transformation and Agile adoption, ensuring alignment across technology and business teams for high-quality outcom...

New York, NYRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $152K *

Lead the charge in technical and operational support for data management, ensuring efficient computer operations and guidance for personnel within a large-scale Army test and evaluation program while...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Elevate project management excellence by delivering best practices in IT systems integration and infrastructure analysis, ensuring compliance with security standards while supporting the Department of...

Colorado, USRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Join a team that's dedicated to enhancing network infrastructure through effective management, security, and innovative solutions. Play a key role in supporting corporate systems and ensuring seamless...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Lead the charge in managing a dynamic service department, driving customer satisfaction and team performance while overseeing operations in the fire detection and security sectors. Join a growing orga...

Today

  •   5 - 7 years exp.  •   Technical Services

$100K - $140K *

Join a team that's driving the modernization of space launch ranges, enhancing mission capabilities and supporting the Assured Access to Space initiative through innovative project management and cros...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Drive project success by leading a cross-functional team in managing multi-domain training and experimentation activities, ensuring alignment with strategic objectives and fostering a collaborative en...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the future of space launch operations by leading modernization projects, ensuring mission success through effective team management and strategic execution of technical directives in a dynam...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.