Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Drive the design and management of desktop environments, focusing on application packaging, OS deployments, and security patching. Collaborate on SCCM strategies and provide advanced technical support...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $145K *

Lead the management of electric distribution projects, ensuring timely delivery and effective stakeholder coordination throughout all phases, from planning to closeout, while maintaining budgetary con...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Join us to lead transformative infrastructure and security projects for global clients. Manage teams, drive project success, and ensure stakeholder alignment while delivering high-quality results acro...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Lead the charge in delivering high-impact project management services, overseeing a remote PMO team to ensure alignment with organizational goals, while driving stakeholder communication and adapting...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Oversee client operations and ensure satisfaction by managing multiple locations. Leverage expertise in supply chain and client management to drive performance, resolve issues, and deliver strategic v...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Grow your career with us as you manage IT help desk operations, ensuring effective support for users. Be the key liaison, enhance processes, and drive operational efficiency for a world-class tech env...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$73K - $91K *

Analyze and support the implementation of business technology solutions, ensuring optimal performance and user training. Collaborate with teams to enhance operational efficiency while traveling up to...

Today

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Innovate by leading ServiceNow initiatives, driving IT modernization and strategic customer solutions through collaboration, demos, and program management to contribute to growth objectives and enhanc...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential by leading ServiceNow initiatives, driving innovation while managing projects and collaborating on demos to enhance customer solutions. Engage with teams to ensure alignment with...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $175K *

Oversee the operational performance and strategic development of BMS, EPMS, and DCIM systems across multiple data centers, ensuring reliability and efficiency while leading troubleshooting and optimiz...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $173K *

Optimize IT systems within the Registrar's Office, leading projects that enhance student success and academic excellence through collaboration and strategic planning across departments...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Drive efficient IT operations by providing Tier I and II support, managing UNIX and Windows systems, and ensuring seamless communication with management and clients. Enhance system reliability and per...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Advance operational excellence in a dynamic distribution center by leading teams, optimizing processes, and fostering a culture of safety and development. Drive productivity and efficiency while ensur...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $105K *

Empower your career by leading operations in a dynamic distribution center. Drive productivity, enhance processes, and foster a safe, engaging workplace while managing diverse teams to achieve operati...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Champion the integration and administration of a smart building data platform, ensuring optimal performance, energy efficiency, and sustainability through effective troubleshooting, stakeholder collab...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $130K *

Make your mark at a pivotal role providing technical support for a COTS software solution, ensuring seamless operations and a positive user experience for federal customers through effective troublesh...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$133K - $150K *

Optimize technical standards and processes across Field Services, ensuring rigorous commissioning with scalable competencies that enhance workforce capability and elevate project execution across mult...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Transform your career by leading a dynamic team in enterprise application integrations. Drive strategy, development, and governance while enhancing connectivity across various platforms. Foster techni...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Accelerate progress at the forefront of enterprise application integration, leading a team to develop and support seamless connectivity solutions across diverse platforms while ensuring technical exce...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Drive the corporate travel program, managing procurement and operations to ensure cost efficiency, supplier performance, and stakeholder satisfaction across U.S. and global travel categories...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $143K *

Join a team that's driving technology initiatives in complex environments. Lead project planning, execution, and delivery while collaborating with stakeholders to ensure successful outcomes and contin...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $94K *

Transform technology support by ensuring seamless operations across modern workplace platforms, enhancing user experience, and driving infrastructure initiatives while collaborating with diverse teams...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive the technical support team to enhance IT infrastructure efficiency, ensuring optimal operation of servers, VMware, and databases. Lead system upgrades and support strategies while fostering user...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Join a team that's dedicated to enhancing operational efficiency and customer satisfaction. Lead cross-functional teams to drive performance improvements, manage project delivery, and foster a culture...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.