Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$70K - $95K *

Drive customer success by managing relationships, ensuring value extraction, and fostering long-term partnerships. Collaborate with teams to enhance service delivery and achieve client goals through p...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$156K - $234K *

Shape the future of Customer Success technology by leading a dynamic team, designing AI-driven solutions, and managing a comprehensive post-sale platform stack in a collaborative, innovative environme...

Calgary, ABIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$156K - $234K *

Champion artificial intelligence innovations in Customer Success applications, leading a dynamic technical team to build and enhance post-sale platforms and automations that drive exceptional customer...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$156K - $234K *

Join a dynamic team to lead the development of AI-driven customer success platforms, enhancing post-sale experiences through innovative technology and automation, while collaborating closely with engi...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$87K - $120K *

Elevate customer success by managing IT projects, driving business development, and ensuring seamless platform integration for enterprise clients, enhancing satisfaction and ROI through effective solu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $225K *

Lead the development of implementation strategies for agency onboarding, ensuring seamless integration and adoption of technology solutions while fostering team growth and collaboration across departm...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $225K *

Shape the future of agency partnerships by building and leading the implementation engine for technology adoption. Drive process improvements, training, and technical support for successful implementa...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$250K - $280K *

Innovate strategic growth by leading sales efforts, expanding client relations, and developing new markets. Collaborate with teams to align on go-to-market strategies and achieve sustainable revenue g...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Drive the success of a diverse Customer Success team, enhancing customer satisfaction and retention through strategic leadership and data-driven initiatives. Collaborate across departments to optimize...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $225K *

Lead client experience strategy and team performance, driving financial success and long-term retention across a diverse account portfolio while collaborating with executive stakeholders to implement...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$134K - $184K *

Shape the future of customer success by leading a high-performing team, optimizing operations, and driving engagement and retention strategies to achieve key performance indicators and enhance client...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $115K *

Empower your career by managing enterprise accounts, driving customer success, and mentoring peers. Shape strategic relationships with C-suite stakeholders while leveraging data insights to enhance va...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in enhancing the post-sale experience for advisors and clients. Drive strategic initiatives, build a high-performing team, and establish scalable processes to support growth while ensu...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$164K - $266K *

Champion enterprise-wide strategy execution by collaborating with global teams to drive transformation and enhance customer success initiatives, ensuring seamless integration and alignment across func...

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$210K - $240K *

Lead the strategy and operations of a high-performing Customer Success team, driving customer value and retention in a dynamic enterprise environment. Collaborate cross-functionally to enhance custome...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $240K *

Drive customer success by leading strategy and operations for enterprise growth. Engage with cross-functional teams to enhance customer experience, retention, and expansion while mentoring a high-perf...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Engage with clients to foster relationships and drive success. Collaborate with teams to deliver solutions, advocate for customer needs, and enhance account growth through strategic insights and excep...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Manage key client relationships, advocate for customer needs, and ensure successful solution delivery. Collaborate with teams to foster product improvements and drive account growth while effectively...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Lead the Customer Success function, designing systems and processes to drive user adoption. Build and manage a high-performing team, ensuring exceptional customer outcomes and retention across enterpr...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$215K - $250K *

Elevate customer engagement by leading a transformative Customer Experience strategy that blends human interaction and advanced tech. Drive product adoption, retention, and revenue growth by optimizin...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $90K *

Drive customer success and satisfaction by managing post-sale relationships, ensuring effective onboarding and maximizing value from our platform while collaborating with various stakeholders for opti...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $165K *

Drive customer activation and success in complex enterprise accounts. Own time-to-value and build a foundational CSM system. Collaborate across stakeholders for impactful results and foster customer m...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a pivotal role managing customer lifecycles for strategic accounts. Drive implementation, adoption, and renewal while influencing customer success and product strategy through st...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.