Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$102K - $128K *

Drive operational excellence by leading cross-functional teams to enhance digital pharmacy solutions, optimize processes, and improve customer engagement while fostering a high-performance culture roo...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$152K - $202K *

Transform organizational effectiveness by leading strategic people initiatives that drive enterprise transformation, enhance workforce readiness, and ensure successful change adoption across cross-fun...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Empower growth at a leading B2B technology firm by shaping product marketing strategy, developing a high-performing team, and driving market differentiation through innovative go-to-market initiatives...

Toronto, ONIn-Person

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$75K - $94K *

Help us drive customer success by building relationships, promoting platform adoption, and collaborating cross-functionally. In this strategic role, you'll identify risks, enhance engagement, and ensu...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$500K+*

Shape the future of enterprise sales by leading a high-performing team across North America, driving innovation, and forging strategic relationships with Fortune 500 clients while optimizing performan...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $215K *

Empower the GTM Platform ecosystem by leading strategic operations, ensuring compliance, and optimizing program delivery across Salesforce environments while collaborating with cross-functional teams...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$161K - $202K *

Analyze business operations to drive strategic improvements in health coaching. Collaborate with cross-functional teams to enhance program outcomes, utilizing data-driven insights and effective commun...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Drive strategic customer relationships and enhance value realization for banking partners. Own complex accounts, navigate stakeholder dynamics, and lead initiatives to boost adoption and retention whi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Optimize healthcare operations by leading clinical and administrative teams to enhance patient care, ensure compliance, and drive efficiency. Utilize clinical expertise and management skills to foster...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$320K - $360K *

Transform strategic sales through innovative leadership, cultivating executive relationships and driving revenue growth in a dynamic, high-impact environment focused on AI solutions and customer succe...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in shaping product strategy and execution for a key applications portfolio, driving innovation and growth through AI integration while mentoring a high-performing team in a dynamic hea...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$150K *

Elevate your career by leading strategic HR initiatives that foster a high-performance culture, enhance employee engagement, and drive organizational growth while ensuring compliance with employment l...

Today

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion operational excellence by leading our manufacturing facility, overseeing production, maintenance, and quality initiatives, while driving continuous improvement and fostering teamwork within a...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $115K *

Champion customer success by driving digital engagement strategies for mid-market clients, ensuring high adoption and retention of our extensive music library while collaborating with cross-functional...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$160K - $200K *

Drive the global security strategy as a key leader, integrating security practices across product, cloud, and AI. Collaborate with teams to enhance risk management and compliance while fostering a cul...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Elevate security leadership by architecting a global strategy, embedding security by design, and pioneering AI-first practices. Drive measurable risk reduction while fostering collaboration across tea...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$245K - $275K *

Lead the development of sales strategy and operations, driving pricing, deal structuring, and analytics to enhance revenue growth. Collaborate across teams to optimize processes and ensure alignment w...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$81K - $121K *

Accelerate progress at a dynamic organization by leading full-cycle recruiting for contact center and field operations. Collaborate with leadership on workforce planning and build diverse talent pipel...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$138K - $225K *

Lead the charge in optimizing benefits operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Drive operational excellence by leading Benefits TPA, EDI, and COBRA teams. Shape strategic initiatives, enhance service quality, and ensure compliance while fostering collaboration across departments...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Lead the charge in optimizing Benefits Operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Lead the Solutions Engineering function, driving technical excellence and customer engagement to design tailored data center solutions. Collaborate cross-functionally to ensure seamless transitions fr...

Texas, USRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Shape the future of learning by leading innovative enablement programs that empower managers and new hires. Collaborate with cross-functional teams to design impactful training solutions that drive or...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.