Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $180K *

Lead the charge in shaping product strategy and execution for a key applications portfolio, driving innovation and growth through AI integration while mentoring a high-performing team in a dynamic hea...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$150K *

Elevate your career by leading strategic HR initiatives that foster a high-performance culture, enhance employee engagement, and drive organizational growth while ensuring compliance with employment l...

Today

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion operational excellence by leading our manufacturing facility, overseeing production, maintenance, and quality initiatives, while driving continuous improvement and fostering teamwork within a...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $115K *

Champion customer success by driving digital engagement strategies for mid-market clients, ensuring high adoption and retention of our extensive music library while collaborating with cross-functional...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$160K - $200K *

Drive the global security strategy as a key leader, integrating security practices across product, cloud, and AI. Collaborate with teams to enhance risk management and compliance while fostering a cul...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Elevate security leadership by architecting a global strategy, embedding security by design, and pioneering AI-first practices. Drive measurable risk reduction while fostering collaboration across tea...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$245K - $275K *

Lead the development of sales strategy and operations, driving pricing, deal structuring, and analytics to enhance revenue growth. Collaborate across teams to optimize processes and ensure alignment w...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$81K - $121K *

Accelerate progress at a dynamic organization by leading full-cycle recruiting for contact center and field operations. Collaborate with leadership on workforce planning and build diverse talent pipel...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$138K - $225K *

Lead the charge in optimizing benefits operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Drive operational excellence by leading Benefits TPA, EDI, and COBRA teams. Shape strategic initiatives, enhance service quality, and ensure compliance while fostering collaboration across departments...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$138K - $225K *

Lead the charge in optimizing Benefits Operations by managing TPA services, EDI implementation, and COBRA administration. Drive efficiency and compliance while mentoring teams to enhance service quali...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Lead the Solutions Engineering function, driving technical excellence and customer engagement to design tailored data center solutions. Collaborate cross-functionally to ensure seamless transitions fr...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Shape the future of learning by leading innovative enablement programs that empower managers and new hires. Collaborate with cross-functional teams to design impactful training solutions that drive or...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform the Success Enablement landscape by leading global initiatives that drive adoption and ensure sustainable change across Digital Infrastructure projects. Collaborate with stakeholders to achi...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$156K - $234K *

Innovate global partner enablement strategies by architecting cohesive, scalable curriculum programs. Collaborate cross-functionally to enhance onboarding and continuous learning experiences, ensuring...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$215K - $250K *

Join a team that's driving impactful change in healthcare. As Chief of Staff, you'll support the CRO, manage key projects, and ensure alignment across the Revenue organization, gaining invaluable insi...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $210K *

Drive revenue growth by leading an inside sales organization focused on client acquisition and market expansion. Collaborate with cross-functional teams to align strategies and optimize sales processe...

Today

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Join our team to drive strategic growth by analyzing performance data and market dynamics. Collaborate with cross-functional teams to deliver actionable insights and enhance business decisions, suppor...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock exceptional talent by leading full-cycle recruiting for mission-driven teams. Collaborate with leaders to define roles, shape candidate profiles, and build trusted networks in cyber and defense...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock partner success by driving adoption and growth for OEM collaborations. Lead quarterly reviews, coordinate service launches, and work cross-functionally to ensure partner satisfaction and health...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $220K *

Drive product strategy and development to enhance clinician experience, optimizing patient care through innovative solutions and stakeholder collaboration across a nationwide healthcare network...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform the employee experience by leading strategic HR initiatives that empower a diverse workforce and drive engagement across the organization, fostering a culture of growth and sustainability wi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Engage with key clients to drive revenue growth by managing a dynamic sales pipeline, presenting solutions, and closing deals. Utilize expertise in eCommerce to innovate sales strategies and achieve a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $192K *

Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead and inspire a team of engineers in developing cutting-edge mobile and web solutions, ensuring high delivery standards and cross-functional collaboration to optimize customer experiences and lever...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.