Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead strategic interactive marketing initiatives, build client relationships, and deliver insightful solutions. Manage teams and projects while ensuring budget adherence and fostering collaboration ac...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform client marketing strategies by leading interdisciplinary teams, delivering innovative solutions based on research and best practices, while fostering long-lasting client relationships to ach...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Help us drive innovative product strategies in patient services, focusing on access, adherence, and affordability. Lead cross-functional teams to translate business needs into impactful technology sol...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$105K - $127K *

Join a dynamic team to drive enterprise sales in the healthcare sector, leveraging strategic relationships and operational rigor to enhance patient experiences and optimize outcomes. Shape the future...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining strategic partnerships by building and scaling impactful relationships. You'll oversee partner deployments, design enablement systems, and shape multi-year growth strateg...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $215K *

Champion client success by leading a high-performance team to deliver insight-driven solutions, drive growth, and foster strategic partnerships in a dynamic, hybrid environment focused on consumer pac...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$119K - $186K *

Help us elevate customer experiences by leading complex research initiatives that inform strategic decisions. You'll drive insights using qualitative and quantitative methods while mentoring a team in...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Inspire customer success by fostering relationships and driving adoption. Leverage your technical expertise to guide clients through their journey, ensuring they maximize their investment and achieve...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Support customer success by fostering relationships, driving adoption, and ensuring account health. Leverage technical expertise to guide clients through their journey, maximizing the value of their i...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Drive customer success by fostering relationships and ensuring account health. Leverage your technical expertise to guide clients through their journey, maximizing value and inspiring growth while col...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$221K - $353K *

Elevate organizational culture by driving inclusion strategies and fostering belonging across diverse teams. Collaborate with leaders to implement impactful programs, enhance employee engagement, and...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$221K - $353K *

Empower a diverse workforce by leading the implementation of community and belonging strategies. Collaborate across departments to enhance inclusion, drive engagement, and foster a culture of belongin...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$155K - $185K *

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead and motivate high-performing sales teams, design strategic sales plans, and drive revenue growth by acquiring new customers in a dynamic environment. Collaborate cross-functionally to achieve and...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Unlock potential by driving engagement and growth strategies for financial professionals. Build strong partnerships, translate opportunities into actionable goals, and enhance overall satisfaction thr...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Lead the charge in enhancing advisor engagement within financial services. Drive strategy, build partnerships, and foster growth while ensuring satisfaction and retention among financial professionals...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Engage with financial professionals to drive retention, growth, and satisfaction. Build strong partnerships, translate opportunities into actionable goals, and foster deep engagement with resource tea...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $145K *

Join a team that's driving engagement and growth in financial services. Leverage your expertise to build strong partnerships with financial professionals, translating opportunities into actionable goa...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$550K+ *

Lead strategic alliances with global hardware and silicon suppliers, driving innovation and securing vital supply chains. Collaborate across teams to enhance Google Cloud's competitive edge in AI and...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$130K - $150K *

Accelerate client satisfaction by leading delivery teams and managing complex implementations. This role demands strong executive presence, a structured approach to problem-solving, and a commitment t...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Join a team that's dedicated to enhancing customer success for mid-size financial institutions. You'll manage relationships, drive product adoption, and ensure clients achieve their goals using our in...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $248K *

Drive growth by optimizing revenue operations, leading a high-impact team, and ensuring operational excellence across sales, marketing, and customer success, while leveraging advanced systems and data...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$97K - $123K *

Join a team that's dedicated to enhancing customer success through technical mentorship and support. You'll drive adoption strategies, optimize product usage, and ensure the technical health of client...

Vancouver, BCIn-Person

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$97K - $123K *

Empower customer success by ensuring technical health and maximizing product value. Collaborate with teams to drive adoption strategies, mentor clients, and resolve critical issues, enhancing their ex...

Calgary, ABIn-Person

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $105K *

Join a team that's dedicated to enhancing customer success through strategic account management, driving RQI Portfolio adoption, and building lasting relationships to support our lifesaving mission in...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.