Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$165K - $254K *

Seeking a dynamic leader to enhance global client service through Level II Support, optimizing issue resolution and driving continuous improvement across teams and products for an exceptional client e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$142K - $178K *

Partner with us to enhance customer adoption and drive digital transformation by leveraging your expertise in accounting, process optimization, and BlackLine solutions to deliver innovative strategies...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $178K *

Elevate customer success by driving product adoption and digital transformation. Leverage expertise in accounting and process optimization to deliver tailored solutions, enhance customer experience, a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $165K *

Shape the future of healthcare communications by leading strategic PR initiatives, managing integrated teams, and delivering impactful narratives for global pharmaceutical clients. Drive engagement ac...

1 week ago

  •   8 - 10 years exp.  •   Media

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Optimize customer success by managing a portfolio of mid-size clients, ensuring they achieve their goals through tailored strategies and proactive support. Drive retention and growth while fostering s...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Empower client success by leading a dynamic team in delivering exceptional service for compliance engagements. Drive project management, enhance client experience, and ensure alignment across teams wh...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Drive program success by coordinating cross-functional teams, managing reporting, and optimizing engagement strategies for a global enterprise account, ensuring alignment with client goals and employe...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate transformation by leading product strategy and customer experience. Drive innovation at the intersection of genomics and AI, shaping the future of personalized health while building a high...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Champion the development and execution of scalable Product and Pricing systems, overseeing integrations across platforms while driving business outcomes and ensuring compliance with enterprise standar...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$147K - $232K *

Engage with key health-plan relationships to drive revenue retention and growth. Oversee a strategic portfolio, leveraging analytics and executive relationships to enhance member access and operationa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$240K - $330K *

Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $190K *

Accelerate progress at a high-growth company by leading full-cycle recruiting. Partner with executives to attract top talent, build pipelines, and enhance employer branding while driving metrics for s...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$175K - $210K *

Join a dynamic team as you lead and inspire a team of enterprise AEs, driving significant revenue growth through strategic sales leadership and coaching. Own the enterprise segment's forecast and buil...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$175K - $250K *

Lead the charge in enhancing Benefits Operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and achi...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Lead the charge in enhancing benefits operations by driving strategy, improving client experiences, and ensuring team performance. Collaborate across functions to implement scalable solutions and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $250K *

Champion operational excellence by leading Benefits Ops, driving strategy, and enhancing client satisfaction. Oversee team performance, implement process improvements, and foster growth in a dynamic e...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Analyze and optimize operations within Customer Success to enhance efficiency and impact. Lead initiatives in strategic planning, process design, and collaborative execution to drive measurable result...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $100K *

Unlock your potential as you support institutional clients through onboarding, training, and engagement. Collaborate with cross-functional teams to enhance customer satisfaction and drive retention in...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$190K - $238K *

Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$190K - $238K *

Join us to shape the future of provider marketing by leveraging insights to drive product adoption and engagement. Collaborate cross-functionally to create compelling narratives that position our offe...

Today

  •   8 - 10 years exp.  •   Healthcare

$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $322K *

Engage with cutting-edge technologies to drive platform adoption through innovative data solutions. Collaborate across teams to translate insights into actionable metrics, enhancing customer success a...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.