Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$189K - $222K *
Champion client success by leading post-sale operations, ensuring seamless onboarding, delivery, and retention. Drive growth through strategic account management and operational excellence while foste...
1 week ago
$80K - $95K *
Empower customer relationships and drive account growth by strategically managing a portfolio, fostering partnerships, and collaborating with cross-functional teams to ensure exceptional service and a...
3 weeks ago
Enterprise Customer Success Manager
$98K - $127K *
Join a team that engages with top customers, transforming their operations through customized solutions and deep partnership while collaborating cross-functionally in a hyper-growth environment, impac...
Reposted 5 days ago
Enterprise Customer Success Manager
$97K - $131K *
Empower global operations through strategic partnership management, leading major accounts to enhance safety and efficiency while collaborating cross-functionally to drive impactful technology solutio...
Reposted 3 weeks ago
Enterprise Customer Success Manager
$97K - $148K *
Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...
Reposted 3 weeks ago
$80K - $95K *
Drive customer success by building trust, enhancing platform adoption, and ensuring value realization. Collaborate cross-functionally to deliver seamless experiences and champion customer needs while...
1 month ago
$110K - $130K *
Optimize customer success by driving value with data-driven strategies, deep product knowledge, and collaborative execution. Shape customer journeys in life sciences while enhancing adoption of cuttin...
1 month ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
$95K - $125K *
Optimize customer engagement across your account portfolio by leveraging actionable intelligence and fostering multi-threaded relationships to drive business outcomes and renewal success in a fast-pac...
Reposted 4 weeks ago
Customer Success Manager, Enterprise
$92K - $139K *
Lead the charge in enhancing customer success for a portfolio of enterprise accounts. Collaborate with clients to maximize software value, solve complex challenges, and drive continuous improvement in...
3 days ago
Director, Customer Success Management
$135K - $160K *
Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...
2 days ago
$112K - $125K *
Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...
1 week ago
$118K - $132K *
Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...
1 week ago
Manager of Customer Success, SMB
$100K - $120K *
Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Transform the customer experience by driving growth strategies for healthcare practices, coaching providers, and executing innovative initiatives for retention and revenue. Collaborate with leadership...
Reposted 2 weeks ago
$85K - $120K *
Elevate client relationships by managing healthcare accounts, leveraging product knowledge, and driving adoption of solutions to enhance outcomes and satisfaction. Collaborate with teams to address cl...
3 days ago
Senior Manager, Customer Success
$110K - $130K *
Champion strategic customer relationships in healthcare, driving retention, adoption, and revenue growth. Leverage deep industry knowledge to deliver measurable outcomes and ensure successful implemen...
1 week ago
$90K - $110K *
Support our clients as a primary advisor, guiding them through data strategy implementation in a data-as-a-service ecosystem to resolve complex marketing challenges and optimize performance...
3 weeks ago
$90K - $110K *
Join us to drive customer success through proactive onboarding, relationship building, and cross-functional collaboration. Navigate challenges, advocate for customers, and shape product improvements w...
Reposted 3 weeks ago
$160K - $200K *
Lead and innovate Tapcheck's Customer Success strategy across support, onboarding, and account management, driving retention and revenue growth while developing a high-performing team in a fast-paced...
Reposted 3 weeks ago
$110K - $130K *
Pioneer a customer success strategy by building relationships, designing systems, and driving engagement in a fast-paced tech environment. Shape the future of client experience while collaborating wit...
Reposted 3 weeks ago
$352K - $473K *
Reimagine Cloud Success by driving strategic operations, enhancing analytics, and fostering cross-functional collaboration. Lead transformative initiatives that simplify processes and elevate customer...
Reposted 3 days ago
$352K - $473K *
Join a team that's redefining Cloud Success by driving strategic operations, enhancing customer experiences, and leveraging AI insights. This role requires a visionary leader to build scalable systems...
Reposted 3 days ago
$352K - $473K *
Unlock potential by leading transformative strategies for Cloud Success, enhancing operations, analytics, and communication across a global organization. Drive alignment and scalability while influenc...
Reposted 3 days ago
$80K - $95K *
Join a team that's dedicated to driving client success through strategic guidance and expert support. Leverage your affiliate marketing expertise to optimize campaigns and foster strong partnerships...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.