Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Sr. Manager, Success Operations
$161K - $209K *
Take ownership of strategies, processes, and tooling that enhance operations across Success, driving effective execution, supply health, and team performance in a fast-paced, two-sided marketplace env...
Reposted 4 weeks ago
Senior Customer Success Manager
$110K - $130K *
Empower customer success by managing engagement strategies, driving adoption, and optimizing outcomes. Collaborate cross-functionally to enhance user experiences and support account growth through dat...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Develop customer success strategies to enhance engagement, retention, and growth. Collaborate cross-functionally to optimize user experiences and account health, while driving adoption of digital prog...
2 weeks ago
Senior Customer Success Manager
$95K - $125K *
Join a team that's dedicated to enhancing customer engagement and satisfaction. In this role, you'll manage key accounts, drive product utilization, and identify growth opportunities while collaborati...
3 weeks ago
Director of Customer Marketing & Community
$130K - $160K *
Champion customer success initiatives, forging strategic relationships that drive advocacy and engagement while building impactful marketing programs for company growth and innovation in a collaborati...
Reposted 3 weeks ago
$135K - $160K *
Unlock your potential by leading complex client engagements, ensuring delivery excellence through strategic program management. Collaborate with diverse teams and build lasting client relationships wh...
1 week ago
Senior Customer Success Manager, General Manufacturing
$100K - $160K *
Unlock potential by owning strategic relationships with large manufacturing customers. Drive adoption and value realization of our platform through executive-level engagement, ensuring success and exp...
4 weeks ago
Senior Manager Customer Success - Healthcare (C1 - B2B)
$175K - $235K *
Elevate your career by driving customer success strategies in healthcare. Collaborate with cross-functional teams to enhance adoption, retention, and expansion, while building executive relationships...
1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Build lasting relationships and drive customer success by leveraging insights and data to enhance client engagement and retention. Collaborate cross-functionally to inform product improvements and sup...
1 week ago
Vice President, Client Analytics
$235K - $275K *
Take ownership of client-focused analytics strategies, leading a team to enhance measurement frameworks and drive insights for CPGs. Collaborate with senior leaders to optimize campaign performance an...
2 days ago
Senior Customer Success Manager - Healthcare
$110K - $130K *
Drive customer success by managing relationships and ensuring product adoption. Collaborate with teams to mitigate risks, enhance customer experience, and create growth opportunities while mentoring p...
1 week ago
$201K - $236K *
Lead the charge in optimizing sales operations by driving strategy, forecasting, and process improvements. Collaborate with cross-functional teams to enhance productivity and ensure the sales organiza...
1 week ago
Customer Success Manager - Public Sector
$95K - $115K *
Unlock potential by leading customer success initiatives, driving strategic growth, and enhancing user adoption for enterprise clients. Collaborate across teams to translate data into impactful strate...
Reposted 4 weeks ago
$200K - $230K *
Strategize and lead comprehensive marketing initiatives to drive customer acquisition, enhance brand presence, and support revenue growth across diverse business segments. Oversee a high-performing te...
1 week ago
$95K - $115K *
Join a team that's dedicated to enhancing client relationships and operational performance in financial services. Leverage your expertise to drive client engagement and deliver exceptional service whi...
Today
$100K - $120K *
Unlock potential by managing client relationships and operational performance, ensuring quality service delivery in financial services. Collaborate with teams to enhance client engagement and drive st...
Today
$95K - $115K *
Champion strategic client relationships, ensuring operational excellence and reporting accuracy. Leverage financial services expertise to drive engagement, development, and satisfaction across diverse...
Reposted 1 week ago
VP Customer Success / Vice-président(e), Succès client
$150K - $180K *
Lead the charge in building a world-class Customer Success organization that enhances customer satisfaction, optimizes product adoption, and drives revenue retention by managing all post-sale experien...
Reposted 2 weeks ago
Vice President, Integrated Strategy
$150K - $185K *
Champion innovative strategies in healthcare, leading teams and driving brand growth through insights and creative storytelling. Collaborate cross-functionally to elevate strategic impact and client e...
4 weeks ago
Vice President, Integrated Strategy
$150K - $185K *
Shape the future of healthcare strategy by leading brand initiatives, mentoring talent, and driving impactful storytelling to elevate strategic excellence across teams and agency collaborations...
4 weeks ago
Senior Customer Success Manager
$96K - $144K *
Empower enterprise customers to maximize Allego platform adoption through strategic relationship management, project oversight, and consultative guidance, ensuring satisfaction and driving growth in a...
1 week ago
$175K - $210K *
Elevate your career by owning the sales cycle for major employers, building strategic partnerships, and driving innovative health programs that shape enterprise success and market presence...
3 weeks ago
Customer Success Manager (Performance Marketing)
$100K - $120K *
Drive customer success by managing key accounts, optimizing lead generation, and delivering strategic insights. Collaborate cross-functionally to enhance client relationships and ensure measurable bus...
1 week ago
Technical Customer Success Manager
$110K - $130K *
Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...
2 days ago
Technical Customer Success Manager
$120K - $145K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...
2 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.