Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Empower customer success by leading a high-performing team to enhance support experiences, drive retention, and build proactive strategies. Shape the future of customer engagement through data-driven...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive customer success and satisfaction by fostering relationships and guiding clients through product adoption. This hybrid role combines technical support and sales, ensuring clients maximize value...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Engage with a dynamic team to drive customer success and satisfaction in the life sciences sector. This hybrid role combines technical expertise and relationship management, ensuring clients maximize...

Chicago, ILRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Champion customer success by ensuring satisfaction and value delivery. Collaborate with clients and internal teams to enhance engagement, drive renewals, and implement proactive strategies for account...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Help us enhance customer success by managing high-profile accounts, driving growth, and ensuring satisfaction. Leverage relationships and communication skills to deliver tailored solutions and achieve...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Media

$150K - $175K *

Transform revenue operations by leading systems, data, and processes that unify Sales, Marketing, and Customer Success into a streamlined revenue engine, driving growth and efficiency across the organ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $125K *

Partner with us to build and maintain strong customer relationships, drive adoption, and ensure satisfaction for enterprise accounts. Collaborate with teams to mitigate risks and enhance customer expe...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $175K *

Lead the charge in enhancing customer success and retention. Drive onboarding, build relationships, and ensure value delivery across teams to maximize account growth and satisfaction for a diverse cus...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $175K *

Unlock potential by driving customer success through strategic relationship management, onboarding, and cross-functional collaboration. Own customer outcomes to ensure maximum value and retention whil...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's focused on enhancing client partnerships by driving value and revenue growth. Build strong relationships, leverage insights, and guide clients to achieve strategic outcomes in a dyn...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Engage with clients to drive revenue growth by aligning technology with business goals. Build impactful relationships with key decision-makers and optimize product adoption while managing trust and co...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$175K - $225K *

Lead the charge in shaping product strategy and execution, driving innovation and collaboration across teams to deliver impactful solutions in a fast-paced B2B SaaS environment. Own the product roadma...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K *

Empower your career by managing enterprise customer relationships, driving success, and ensuring long-term partnerships. Collaborate with C-suite executives to deliver measurable business outcomes and...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by driving customer success and engagement for Enterprise clients. Manage complex accounts to ensure value realization, renewal readiness, and expansion through strategic planning and...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $135K *

Empower client success by building strategic partnerships and driving engagement, satisfaction, and program value. Collaborate with enterprise clients to identify growth opportunities while providing...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Drive growth by building a scalable accountant and bookkeeper distribution model while enhancing direct sales and strategic partnerships. Lead cross-functional teams and develop a commercial strategy...

CanadaRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$193K - $353K *

Drive international growth by developing and executing strategic sales initiatives, collaborating with regional leaders, and integrating market insights to enhance revenue and operational effectivenes...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$193K - $353K *

Drive international growth by developing and executing strategic sales initiatives, collaborating with regional leaders, and integrating market insights to enhance revenue across diverse verticals and...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$193K - $353K *

Join a team that's driving international growth by developing strategic market initiatives, collaborating with regional leaders, and translating insights into actionable plans that enhance revenue and...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$193K - $353K *

Shape the future of international growth by developing and executing strategic initiatives that drive revenue and market expansion across diverse regions, collaborating with cross-functional teams to...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Engage with enterprise clients to drive product adoption and long-term success. Collaborate cross-functionally, leverage your B2B SaaS expertise, and help clients achieve excellence in hiring with our...

Union, NJRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead a dynamic team of Customer Success Managers, balancing hands-on account management with coaching. Drive retention and expansion goals while fostering a high-performing culture through data-driven...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Transform the enterprise account management landscape by leading strategy, driving revenue retention, fostering customer growth, and developing high-performing teams to enhance client relationships an...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.