Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$100K - $110K *

Drive customer success by managing a portfolio of 100-150 accounts, ensuring value realization, retention, and upsell through strategic engagement and proactive risk management in a dynamic B2B SaaS e...

Calgary, ABIn-Person

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Optimize customer success by managing a portfolio of 100-150 accounts, driving retention and growth through strategic engagement, proactive risk management, and data-driven insights to ensure value re...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $179K *

Transform customer success by leading a high-performing team, driving satisfaction and retention in a fast-paced SaaS environment. Collaborate across functions to enhance customer strategies and deliv...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$114K - $205K *

Unlock potential by becoming a key bridge for enterprise clients, driving technical integration and value realization through Strategy's innovative platform and analytics capabilities while ensuring l...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Drive client success through strategic account management, focusing on renewals, growth, and performance. Manage relationships with publisher partners, delivering impactful insights to enhance engagem...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $90K *

Pioneer exceptional client experiences by managing a diverse portfolio, ensuring project success, and fostering strong relationships. Collaborate with teams to identify growth opportunities and transl...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Elevate provider success by owning relationships, driving adoption, and transforming workflows for a portfolio of healthcare organizations. Collaborate with stakeholders to enhance platform usage and...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $100K *

Join a dynamic team as a key player in driving impactful learning programs that empower Customer Success professionals. You'll create and deliver scalable training initiatives, continuously improving...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that champions customer success by providing expert support and training on our innovative accounting platform, helping clients achieve their business goals through effective software adop...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join our Customer Experience team to drive customer adoption and support, guiding finance teams in leveraging our next-gen accounting platform for optimized workflows and strategic visibility. Your ex...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower agencies by owning customer success and driving growth through partnerships. Leverage data to unlock potential, shape product features, and establish trusted relationships, ensuring they achie...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to enhancing customer success through expert implementation and support. Drive adoption of the Finario platform, optimize Capex management, and build lasting relationships...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Pioneer exceptional customer success by leading a dedicated team, fostering strategic relationships, and ensuring customer engagement throughout their lifecycle. Drive performance and elevate our repu...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$168K - $252K *

Lead the Customer Success team to ensure client retention, satisfaction, and growth. Collaborate cross-functionally to drive adoption of our data intelligence platform and align customer objectives wi...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $106K *

Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $105K *

Grow portfolio success by managing relationships and driving adoption for 15+ enterprise clients in fintech. Leverage strategic insights to expand revenue, convert pilots to contracts, and lead data-d...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $140K *

Partner with us to drive growth for interventional psychiatry clinics. You'll manage relationships, analyze performance, and implement strategies to enhance patient care and clinic success, all while...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $220K *

Manage a regional portfolio of health system partnerships, leading a high-performing team to drive customer success, net revenue retention, and AI integration in clinical workflows, while establishing...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$128K - $179K *

Lead the charge in optimizing customer success operations, driving strategic initiatives, and enhancing performance metrics. Collaborate with cross-functional teams to streamline processes and ensure...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$128K - $179K *

Analyze and optimize revenue operations by partnering with Customer Success leadership to implement strategic objectives, enhance forecasting accuracy, and drive process improvements that align with c...

New York, NYRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Elevate customer success by managing post-go-live accounts, driving adoption, and ensuring retention. Collaborate with teams to enhance product value and create a seamless customer experience from SMB...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $155K *

Empower customers to maximize their Atlassian experience by fostering strategic relationships, guiding complex needs, and championing product adoption through proactive engagement and tailored success...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...

New York, NYRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $115K *

Join a team that's dedicated to driving customer success through strategic account management, ensuring retention, renewals, and product adoption while fostering strong relationships across diverse in...

Wellesley, MARemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$85K - $115K *

Lead the charge in customer success by managing a diverse portfolio, driving retention, renewals, and product adoption. Collaborate cross-functionally to ensure seamless onboarding and maximize custom...

3 weeks ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.