Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$110K - $130K *
Transform customer experiences by leading technical sales processes, delivering tailored optical solutions, and fostering long-term relationships in a dynamic, collaborative environment focused on inn...
4 weeks ago
$99K - $225K *
Transform your career by leading a systems engineering team to enhance nationwide simulator capabilities. Drive technical direction, mentor engineers, and ensure integrated solutions meet operational...
Yesterday
System Engineer - Infrastructure Sustainment
$100K - $120K *
Join a dynamic team as a Systems Engineer, tackling complex technical challenges while optimizing mission-critical infrastructure across multiple locations. Collaborate with stakeholders to enhance se...
3 weeks ago
$70K - $100K *
Elevate customer satisfaction by providing expert field support for server systems. This role demands exceptional technical skills and interpersonal abilities to troubleshoot and resolve complex issue...
4 days ago
$85K - $100K *
Join a dynamic team as you drive customer satisfaction through expert troubleshooting and support for server systems. Engage with clients on-site and remotely, ensuring excellence in service and contr...
1 week ago
$86K - $198K *
Engineer innovative software architectures to enhance national security missions. Leverage your expertise in secure, scalable solutions and modern development tools to drive impactful software design...
Yesterday
$112K - $257K *
Empower our team as a lead full stack developer, driving innovative solutions and guiding a talented group to enhance systems and tackle complex challenges in a dynamic environment...
3 weeks ago
$95K - $115K *
Take ownership of IT infrastructure projects by implementing solutions across virtualization, cloud computing, and networking while ensuring high availability and security for client systems and servi...
Reposted 3 days ago
$78K - $130K *
Help us deliver exceptional post-sale support by diagnosing and optimizing complex instrumentation issues, enhancing customer experience, and driving continuous improvement in a collaborative, custome...
4 days ago
$78K - $130K *
Unlock potential by delivering exceptional post-sale support for advanced instrumentation. Collaborate with customers to diagnose and resolve complex technical issues, ensuring optimal performance and...
4 days ago
$86K - $130K *
Champion your career by providing exceptional post-sale support and technical expertise for advanced instrumentation. Collaborate with customers to optimize performance and drive continuous improvemen...
4 days ago
Senior Technical Support Engineer
$100K - $148K *
Explore a dynamic role in technical support, optimizing semiconductor applications and enhancing customer satisfaction through effective problem-solving and collaboration with cross-functional teams...
2 weeks ago
$80K - $95K *
Join a dynamic IT Support Team to deliver exceptional service, triage requests, and enhance workflows in an AI-powered ITSM platform. Shape the helpdesk function while ensuring reliable support for em...
1 week ago
Support Engineer, Technical Leader
$88K - $105K *
Join us to deliver exceptional technical service, ensuring customer satisfaction through expert support in software scripting and product integration while driving profitability and collaboration acro...
6 days ago
Support Engineer, Technical Leader
$80K - $95K *
Join a dynamic team to provide top-tier technical service, ensuring customer satisfaction through solution integration, technical support, and collaboration across departments while driving product qu...
6 days ago
$84K - $116K *
Engage in critical support operations for Oncology Portals, ensuring timely issue resolution and enhancing customer experience. Collaborate with engineering teams to drive process improvements and mai...
Today
$95K - $115K *
Unlock potential by leading technical support for complex systems, mentoring junior engineers, and driving strategic initiatives to enhance product reliability and customer satisfaction in a collabora...
3 weeks ago
$80K - $95K *
Serve as a trusted advisor, ensuring optimal performance of critical communications systems. Leverage technical expertise to resolve issues, enhance service delivery, and drive customer satisfaction w...
1 week ago
$170K - $200K *
Contribute to our dynamic infrastructure by leveraging your network engineering expertise. Collaborate with skilled engineers, embrace Agile methodologies, and mentor junior members while enhancing co...
Reposted today
$99K - $225K *
Champion user-centric design by crafting intuitive digital experiences for self-service cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research...
3 weeks ago
$99K - $225K *
Join a dynamic team to design intuitive user experiences for cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research, prototyping, and interface...
3 weeks ago
Senior Product Support Professional
$101K - $133K *
Empower your career by providing expert RAN technical support, collaborating with cross-functional teams to drive innovation and resolve complex issues in next-gen cloud-native solutions. Join a dynam...
Reposted today
$94K - $107K *
Unlock potential by providing comprehensive IT support for diverse academic units, ensuring seamless technology operations for faculty, staff, and students while managing critical infrastructure and e...
1 week ago
$80K - $95K *
Transform your career by delivering innovative IT and OT solutions in a dynamic manufacturing environment. Collaborate with cross-functional teams to enhance system reliability and performance while p...
2 weeks ago
Support Engineer V - AMZ10563864
$133K - $181K *
Lead and manage deployment phases for multiple programs, collaborating with vendors and customers. Drive testing efforts to enhance productivity and quality while diversifying the vendor portfolio for...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.