Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$110K - $130K *

Transform operational excellence by ensuring QA/UAT environments are fully functional. Leverage your expertise in monitoring, scripting, and health checks to enhance application performance and suppor...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in optimizing IT Service Desk operations, ensuring high-quality support and team performance. Oversee incident management, coach staff, and enhance service delivery while fostering a c...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Advance your career by providing essential technical support for complex electro-mechanical systems. Collaborate with engineers and customers to troubleshoot and resolve issues, ensuring satisfaction...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Transform customer experiences by providing expert technical support and troubleshooting for semiconductor processing equipment, ensuring optimal performance and reliability in clean room environments...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform operations by managing projects, improving processes, and collaborating with teams to optimize production and ensure compliance, while effectively supporting budget management and technical...

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$69K - $158K *

Explore innovative cloud solutions by collaborating with architects and engineers to optimize AWS components, manage container applications, and modernize systems within a dynamic DevOps environment...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $100K *

Join a team that's dedicated to providing exceptional technical support for enterprise software applications. Collaborate with customers and development teams to troubleshoot issues, enhance software...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $120K *

Unlock potential by providing expert technical support for advanced automation systems. Engage with customers to resolve complex issues, ensuring high satisfaction through effective communication and...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Join a dynamic team as you provide essential technical support for complex electro-mechanical systems, ensuring customer satisfaction and operational excellence while mentoring engineers and driving s...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform project execution by leveraging expertise in planning, technical guidance, and integration of multi-discipline efforts. Collaborate across teams to ensure deliverables are met efficiently an...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $160K *

Oversee complex technical resolutions and customer engagements across AWS services. Leverage deep cloud expertise to drive operational excellence, advocate for customers, and enhance their AWS environ...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion IT support across global offices by troubleshooting, managing endpoints, and enhancing user experience. Collaborate with teams to ensure efficient onboarding, offboarding, and technical assis...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Transform customer experiences by providing expert technical support and system configuration. Collaborate with teams to troubleshoot, repair, and ensure quality control of rail systems, both in-house...

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$155K - $259K *

Take ownership of product support for data center SSDs, ensuring customer requirements are met during development. Collaborate with stakeholders to resolve technical issues and enhance product maturit...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$62K - $141K *

Unlock innovative engineering solutions by translating customer needs into technical specifications. Collaborate with teams to design and modernize systems supporting national security initiatives, en...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Champion innovative MBSE practices to enhance DoD systems engineering. Collaborate with teams to integrate warfighting requirements, utilizing advanced modeling tools and techniques to drive impactful...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Unlock potential by leveraging your MBSE expertise to drive system modeling for DoD initiatives. Collaborate with teams to integrate warfighting requirements and enhance digital engineering practices...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Join a dynamic team as you lead enterprise AV/UC initiatives, focusing on video conferencing enablement and AV hardware lifecycle management. Collaborate with engineers and integrators to enhance coll...

5 days ago

  •   5 - 7 years exp.  •   Media

$130K - $155K *

Unlock potential by providing advanced technical support and mentorship for Enterprise Customer Support Engineers, ensuring exceptional customer satisfaction through effective troubleshooting and coll...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $198K *

Transform security operations by enhancing cloud infrastructure, automating security processes, and collaborating with cross-functional teams to ensure robust protection and compliance against emergin...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$62K - $100K *

Transform manufacturing IT support by managing hardware and software needs, driving continuous improvement, and collaborating with operations to enhance efficiency and resolve issues in a dynamic envi...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Optimize customer support by providing technical assistance and troubleshooting for TrendMiner deployments. Collaborate with teams to enhance user experience and ensure seamless data integration acros...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join us to provide advanced technical support, troubleshoot complex issues, and enhance client satisfaction. Collaborate with teams to streamline processes and maintain documentation, ensuring excepti...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $176K *

Elevate your career by leading technical discovery and solution design for agentic AI implementations. Collaborate with engineering teams to assess requirements, build demonstrations, and ensure succe...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.