Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$151K - $189K *

Build strong customer relationships by ensuring product quality and resolving issues. Collaborate with internal teams to monitor performance metrics and escalate concerns, driving continuous improveme...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Architect optimal network performance and reliability in Operational Technology. Lead modernization efforts of SCADA systems, guiding cross-functional teams while resolving complex issues and ensuring...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$142K - $266K *

Shape the future of enterprise AI by building and operating secure, reliable cloud infrastructure. Lead incident response, automate workflows, and ensure operational readiness while collaborating with...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Transform GTM operations by building AI-powered workflows that enhance efficiency and drive pipeline growth. Collaborate with cross-functional teams to implement innovative solutions and optimize sale...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join a dynamic team where your 20 years of software engineering expertise will drive innovative solutions. Leverage your skills in Java, Docker, and Kubernetes to support complex projects and mentor f...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$187K - $242K *

Unlock potential by driving innovative mechanical designs for cutting-edge PC products. Collaborate across teams to influence product strategies and lead technical decisions, ensuring high-quality, cu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive innovative network solutions in complex environments, enhancing security and performance. Collaborate with teams to optimize infrastructure and mentor junior engineers while adhering to best pra...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $104K *

Transform critical facility operations through hands-on maintenance and monitoring of essential systems, ensuring reliability and safety in a high-stakes environment while adhering to operational exce...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive operational excellence as an SRE Manager, leading a team to enhance system reliability, scalability, and performance. Foster a culture of continuous improvement while implementing best practices...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in managing complex IT infrastructure projects, ensuring seamless execution from planning to deployment. Collaborate with cross-functional teams to deliver projects on time and within...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$61K - $141K *

Help us design, implement, and manage VMware Horizon VDI environments, ensuring optimal performance, scalability, and security while collaborating with IT teams to meet business needs and enhance user...

Utah, USRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Advance your career by designing and managing VMware Horizon VDI environments. Collaborate with IT teams to optimize performance, security, and scalability while providing exceptional support to users...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$84K - $95K *

Drive the technical development of server platforms, ensuring quality and performance throughout the lifecycle. Collaborate with cross-functional teams to deliver top-tier solutions for data center an...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in designing and supporting advanced network infrastructures, ensuring optimal performance and security across data centers while collaborating with IT teams and vendors to resolve com...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the technical landscape by executing deployments, upgrades, and migrations while providing Tier 2 support. Collaborate with teams to ensure quality, clear communication, and thorough documen...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to delivering high-quality IT support and technical solutions. This role involves executing deployments, upgrades, and migrations while ensuring effective communication an...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to enhancing cybersecurity for the Navy. As a software engineer, you'll develop and maintain innovative software solutions, ensuring robust security and performance across...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$118K - $219K *

Join us to lead systems testing efforts, collaborating with cross-functional teams to ensure successful integration and verification of complex systems in a fast-paced environment, while managing comp...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$118K - $219K *

Join a team that's redefining spacecraft systems integration. Lead technical development, manage priorities, and drive design and testing processes to ensure successful program execution within budget...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$118K - $219K *

Partner with us to enhance satellite communication systems through innovative engineering solutions. Leverage your expertise in systems engineering and Agile methodologies to drive project success and...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$118K - $219K *

Transform the integration of Space Flight Hardware and Software, ensuring seamless compatibility and performance through rigorous testing and analysis. Collaborate with cross-functional teams to enhan...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $194K *

Innovate solutions for satellite communications by leading system integration, analysis, and design evolution. Collaborate across teams to ensure seamless product development and maintain system basel...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $100K *

Optimize your career by supporting engineering teams in designing, testing, and deploying innovative storage solutions. Collaborate across departments to ensure product excellence and regulatory compl...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.