Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical Staff, Platform Architect
$160K - $190K *
Engage in the development of cutting-edge AI infrastructure, optimizing solutions for high-profile clients. Drive innovation in datacenter technologies, collaborating with partners to enhance performa...
2 weeks ago
Technical Staff, Platform Architect
$150K - $180K *
Shape the future of AI infrastructure by driving innovative solutions and optimizing performance for enterprise-scale applications. Collaborate with partners to develop cutting-edge architectures that...
2 weeks ago
$91K - $167K *
Optimize service reliability and performance by applying Site Reliability Engineering practices. Collaborate with cross-functional teams to enhance monitoring, automate processes, and drive continuous...
2 weeks ago
$75K - $90K *
Empower your career by providing essential technical support across multiple locations. Resolve issues, manage technology infrastructure, and enhance guest experiences through effective communication...
6 days ago
$110K - $125K *
Elevate customer experiences by serving as a technical expert, bridging OEM relationships with engineering teams. Provide essential support throughout the customer lifecycle, ensuring product excellen...
Reposted yesterday
Advanced - Cooling Technical Support Specialist
$86K - $129K *
Accelerate progress at the forefront of cooling technology by providing advanced technical support for mission-critical liquid cooling systems. Collaborate with diverse teams to resolve complex issues...
1 week ago
$95K - $115K *
Drive the management of a Linux and Windows cloud environment, enhancing performance and security. Collaborate with a team to deliver project goals while providing effective communication across all s...
2 weeks ago
$60K - $122K *
Elevate your IT support skills by ensuring reliable technology for diverse teams. Provide hands-on troubleshooting across multiple platforms and environments, enhancing workflows and user experiences...
2 weeks ago
$95K - $115K *
Lead the charge in maintaining global computer infrastructure for laboratory environments, ensuring seamless operation and support for scientific instruments while delivering exceptional end-user comp...
5 days ago
$95K - $115K *
Unlock potential by providing vital technical support and infrastructure maintenance in a laboratory setting. Collaborate with scientists to ensure seamless data flows and robust computer systems, enh...
5 days ago
Staff - Forward Deployed Engineer
$150K - $180K *
Lead and shape the Forward Deployed Engineering function, driving AI solutions from concept to production. Manage a team, set strategic priorities, and engage with business leaders to deliver impactfu...
5 days ago
Staff - Forward Deployed Engineer
$150K - $180K *
Lead the Forward Deployed Engineering function, driving AI solutions from concept to production. Manage a team, set strategic priorities, and engage with business leaders to deliver impactful AI initi...
5 days ago
Specialist, Technical Training and Support
$73K - $121K *
Optimize global microbiology training and compliance by developing curricula, providing expert guidance, and ensuring adherence to regulatory standards. Collaborate across teams to enhance methodologi...
1 week ago
Specialist, Technical Training and Support
$73K - $121K *
Shape the future of microbiology by leading global training initiatives, ensuring compliance with regulatory standards, and providing expert technical support across teams. Drive innovation in methodo...
1 week ago
$200K - $235K *
Join a team that's shaping the future of systems engineering by analyzing requirements, guiding design, and ensuring technical integrity for complex systems. Lead integration efforts and develop docum...
2 weeks ago
$200K - $235K *
Join our team to engineer innovative system solutions, guiding requirements analysis, design, and integration for complex systems. Lead technical documentation and ensure operational excellence while...
2 weeks ago
$175K - $232K *
Drive technical partnership with AI labs, converting needs into solutions. Lead the architectural design, prototype demos, and manage pilots for revenue growth. Collaborate with R&D; build a scalable...
Reposted 2 weeks ago
$175K - $232K *
Unlock your potential by leading technical discovery for cutting-edge AI labs. Partner with researchers to translate requirements into tailored solutions while building foundational processes that dri...
Reposted 2 weeks ago
$81K - $122K *
Join a team that's shaping the future of semiconductor assembly by driving innovative applications engineering projects, optimizing processes, and enhancing product development in a collaborative labo...
Reposted yesterday
$100K - $120K *
Elevate your career as a Software Engineer, supporting critical testing and integration tasks for advanced microprocessor systems. Collaborate on software testing, scripting, and hardware/software int...
1 month ago
$175K - $232K *
Champion the technical pre-sales journey by driving AI dataset solutions for top labs. Build demo libraries, establish standards, and convert opportunities into revenue while collaborating with R&D an...
Reposted 2 weeks ago
$108K - $130K *
Take ownership of a robust testing program that evaluates systems and leads a dynamic team to ensure product excellence through effective management and innovative testing strategies. Drive quality an...
Reposted 1 week ago
$78K - $124K *
Lead the charge in driving sales and customer advocacy by leveraging your engineering expertise and semiconductor test experience to manage complex relationships and implement strategic sales initiati...
1 week ago
$120K - $145K *
Transform enterprise identity management by engineering IAM solutions across IGA, IdP/SSO, PAM, and directory services. Collaborate with stakeholders to enhance security, scalability, and automation i...
5 days ago
$130K - $155K *
Shape the future of identity management by engineering robust IAM solutions. Collaborate across teams to enhance security, streamline access, and automate workflows, ensuring a secure and efficient id...
5 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.