Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$90K - $110K *
Drive innovation by leading engineering test functions, developing test plans, and ensuring timely data delivery for new product development in a dynamic R&D environment. Collaborate with teams to enh...
4 weeks ago
$90K - $120K *
Lead the charge in technical sales by leveraging deep product knowledge and business acumen to drive growth. Collaborate with engineering and sales teams to deliver optimal solutions, ensuring alignme...
1 month ago
Technical Customer Success Specialist
$83K - $127K *
Join a dynamic team to enhance customer success through technical expertise in software solutions, focusing on endpoint security and service delivery. Collaborate with clients to implement and optimiz...
2 weeks ago
Technical Customer Success Specialist
$83K - $127K *
Shape the future of customer success by implementing HP's software solutions, focusing on DEX and endpoint security. Collaborate with clients to enhance their experience and drive value through strate...
2 weeks ago
$125K - $150K *
Partner with us to ensure the security and integrity of COMSEC systems, managing classified materials and advising on compliance within a federal environment. Collaborate with stakeholders to maintain...
Yesterday
$80K - $95K *
Architect robust network solutions to ensure secure, efficient connectivity. Take ownership of network design, implementation, and support across departments while promoting growth and security in a m...
Reposted 1 week ago
$80K - $95K *
Explore innovative software solutions in a dynamic engineering environment, collaborating with a dedicated team to drive client success and enhance technical skills. Embrace a culture focused on probl...
Reposted 3 days ago
Electrical Engineering Tech IV
$87K - $131K *
Lead the charge in advanced electrical builds, developing test strategies and mentoring peers. Collaborate with engineering to drive process improvements and support departmental goals in a dynamic, h...
1 week ago
$150K - $210K *
Unlock potential by providing technical expertise in systems engineering, collaborating with stakeholders to support mission objectives and program requirements for high-profile projects within the In...
1 week ago
$110K - $130K *
Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...
3 weeks ago
Operations Engineer, Strategic Programs & Engineering
$68K - $103K *
Join us to bridge the gap between operations and engineering, driving continuous improvement in last-mile logistics. You'll translate operational challenges into actionable solutions, ensuring quality...
Today
Senior Mechanical Project Engineer - Data Center
$150K - $170K *
Unlock potential by leading mechanical systems for critical infrastructure projects. Drive performance and reliability in large-scale data center builds, overseeing execution from design to operationa...
Reposted 3 weeks ago
$80K - $95K *
Champion innovation by testing and maintaining UAS platforms, ensuring quality and reliability through rigorous software and hardware evaluations while collaborating with engineering teams to optimize...
2 weeks ago
$168K - $233K *
Transform your career by architecting and developing data pipelines and microservices in a dynamic, agile environment. Collaborate with cross-functional teams to enhance analytics capabilities and men...
6 days ago
$95K - $115K *
Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...
Reposted today
$120K - $160K *
Join a dynamic team to resolve technical customer issues in real-time, enhancing AI capabilities and improving support workflows. Collaborate closely with customers via Intercom and Slack to drive sol...
3 weeks ago
Manufacturing Process and Packaging Engineer
$71K - $107K *
Accelerate progress at the forefront of systems engineering, leveraging technical expertise to enhance manufacturing processes, drive loss elimination, and build team capabilities through hands-on lea...
Reposted 2 weeks ago
$100K - $120K *
Join a dynamic team as a Sr. Support Engineer, providing expert pre- and post-sales technical support for 5G solutions. Collaborate with customers and partners to resolve complex issues, enhance team...
1 week ago
$104K - $138K *
Transform business strategy into innovative software solutions by leading requirements elicitation and configuring our enterprise PLM ecosystem. Drive AI initiatives and enhance capabilities through a...
Reposted 2 days ago
$124K - $163K *
Innovate solutions by bridging design engineering and supply chain operations, enhancing product compliance and accelerating time-to-market through advanced PLM strategies and AI-driven capabilities...
Reposted 2 days ago
$124K - $163K *
Elevate your career by bridging design engineering with supply chain excellence. Lead IT solution architecture for Siemens Teamcenter, driving innovation and collaboration to optimize workflows and ac...
Reposted 2 days ago
$88K - $105K *
Elevate IT infrastructure solutions through innovative design and implementation. Collaborate with diverse clients to ensure exceptional technical support and alignment with business goals across mult...
Reposted 3 days ago
MAC - Deskside Support Engineer
$80K - $85K *
Join a dynamic team to provide expert macOS support, ensuring seamless technical assistance for end-users. Collaborate on user onboarding, mobile device management, and troubleshooting to enhance oper...
1 week ago
$65K - $105K *
Join a dynamic team as a Software Engineer, contributing to cloud-native applications for NASA's Earth Science Data. Develop full-stack solutions, collaborate in Agile environments, and enhance critic...
Reposted today
$80K - $100K *
Join a team that's dedicated to enhancing critical software systems for law enforcement. As a key contributor, you'll support and manage applications, ensuring seamless operations and customer satisfa...
Reposted 2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.