Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$90K - $145K *

Drive technical excellence by resolving complex issues in enterprise architectures, enhancing customer success through deep troubleshooting, automation, and collaboration with cross-functional teams t...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by joining a dynamic support team that drives customer success through technical expertise, troubleshooting, and collaboration on cloud solutions, while enhancing product perform...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Join a team that's dedicated to enhancing railway vehicle reliability through technical support and customer collaboration. Drive performance, safety, and satisfaction while providing expert guidance...

Oakville, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Empower your career by joining a dynamic team as a Field Support Engineer, where you'll tackle complex technical challenges in mission-critical environments, leveraging your expertise in Red Hat OpenS...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by owning technical escalations, diagnosing issues, and collaborating with engineering to enhance support processes for enterprise clients, ensuring seamless integration and...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Join a team that's redefining technical support for enterprise customers. You'll own escalations, advocate for clients, and build scalable processes while collaborating with engineering to enhance our...

San Francisco, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$116K - $175K *

Unlock potential by driving energy conservation initiatives across complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring excellence in en...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $140K *

Empower clients by resolving technical issues and implementing custom solutions. Collaborate with engineering to enhance product support, ensuring high-quality service and continuous improvement in a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$86K - $129K *

Elevate your career by joining a dynamic team as a Technical Support Engineer, where you'll tackle complex software issues, enhance client relationships, and contribute to innovative solutions in a fa...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $170K *

Drive exceptional customer support by proactively resolving technical issues, enhancing user experience, and collaborating across teams to ensure satisfaction and continuous improvement for designated...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $175K *

Transform your career by leveraging your technical expertise in energy management and commissioning. Collaborate with multidisciplinary teams to optimize system performance across complex projects in...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Develop innovative energy solutions as a Technical Services Engineer, driving energy conservation measures and optimizing system performance across complex multi-building projects in higher education...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex multi-building projects. Collaborate with diverse teams to optimize system performance and mentor staff...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Elevate your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and system optimization across complex multi-building environments in hig...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$61K - $141K *

Empower U.S. Air Force missions by leading engineering projects, designing and evolving advanced avionics systems. Collaborate with a skilled team to enhance aircraft capabilities and broaden your exp...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$97K - $135K *

Provide technical support for Trane Commercial Chiller equipment, assisting technicians with troubleshooting and ensuring customer satisfaction through effective communication and data analysis. Colla...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $135K *

Advance your career by providing expert technical support for commercial chiller systems. Collaborate with technicians to troubleshoot issues, ensuring customer satisfaction and operational excellence...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $135K *

Provide expert technical support for Trane Commercial Chiller equipment, guiding technicians through troubleshooting and ensuring customer satisfaction. Leverage extensive field experience to drive qu...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $135K *

Transform technical support for commercial chiller operations by leveraging your expertise to guide technicians, troubleshoot issues, and enhance customer satisfaction through effective communication...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $135K *

Transform customer experiences by providing expert technical support for commercial chiller systems. Leverage extensive field experience to troubleshoot, guide technicians, and ensure optimal equipmen...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $135K *

Champion technical support for commercial chiller systems, guiding technicians through troubleshooting and ensuring customer satisfaction. Leverage extensive field experience to enhance service qualit...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Unlock potential by providing exceptional technical support to customers, ensuring seamless integration and optimal use of our innovative knowledge assistant. Collaborate across teams to enhance custo...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $152K *

Join us to empower technical support excellence, driving system performance and customer satisfaction through effective troubleshooting, documentation, and collaboration with engineering teams on inno...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform your career by providing expert technical support and guidance on the Salesforce platform. Collaborate with customers to resolve complex issues, enhance product adoption, and maximize value...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.