Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$77K - $128K *

Engage in server installations and support, ensuring optimal performance and security. Collaborate with teams to manage logistics and technical documentation while troubleshooting complex issues in a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Provide expert technical support by resolving complex issues that AI can't handle. Collaborate with engineering teams, manage customer interactions, and enhance support systems to ensure efficient tic...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $190K *

Join a dynamic team to maintain and innovate IT systems, ensuring optimal performance and security across diverse environments while collaborating with multiple teams and mentoring future talents...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $105K *

Inspire excellence by leading a team of Service Engineers to optimize and enhance physical security systems. Drive technical solutions, mentor staff, and ensure exceptional client experiences through...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $105K *

Empower a team of Service Engineers while optimizing physical security systems. Lead advanced troubleshooting, enhance client experiences, and ensure operational excellence through collaboration and m...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$86K - $198K *

Transform your career by designing tactical networks that enhance Navy operations. Leverage your systems engineering expertise to modernize processes and deliver impactful solutions, collaborating wit...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Transform complex engineering information into clear, actionable technical documentation for a critical U.S. Army program. Collaborate with cross-functional teams to ensure accuracy and compliance in...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Empower your career by creating and maintaining technical documentation for military and defense audiences. Collaborate with experts to deliver clear, precise content while managing priorities and mee...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Shape the future of technical documentation by creating and maintaining clear, precise content for military and technical audiences. Collaborate with experts to ensure accuracy and compliance while ma...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Contribute to the creation and maintenance of technical documentation for military and defense sectors. Collaborate with engineers and subject-matter experts to produce clear, accurate content while a...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Shape the future of IT solutions by leveraging your expertise to deliver tailored demos and workshops. Collaborate with cross-functional teams to design innovative solutions that meet customer needs a...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion innovative solutions by leveraging deep expertise in IT and DEX. Engage with customers through tailored demos and workshops, translating technical insights into business value while collabora...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining enterprise IT solutions by leveraging deep expertise to deliver tailored demos and innovative proposals, while collaborating cross-functionally to drive customer success...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Engage with clients to deliver tailored IT solutions, leveraging deep expertise in enterprise environments. Collaborate cross-functionally to drive innovation and ensure customer success through effec...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $138K *

Elevate enterprise big data operations by driving performance, optimizing costs, and mentoring junior engineers. Lead incident management and automation efforts to ensure stability in a complex Delta...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$108K - $148K *

Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Champion effective solutions by tackling complex technical issues in wireless optical communication. Collaborate on root cause analysis and user acceptance testing to enhance product stability and ens...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$73K - $135K *

Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$122K - $150K *

Elevate your career by leading reliability improvements and asset health strategies for critical grinding circuits. Collaborate across teams to enhance equipment performance while ensuring safety and...

Logan Lake, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive successful punchout integrations by collaborating with engineering, vendors, and stakeholders. Manage requests, troubleshoot issues, and ensure seamless purchasing experiences while advocating f...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Manage and grow technical customer accounts while identifying new business opportunities in the electronics and semiconductor sectors. Collaborate with engineering teams to address challenges and deli...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$61K - $108K *

Champion customer success by resolving complex satellite communication issues, providing technical support, and ensuring seamless installations. Collaborate with global teams to enhance service delive...

Herndon, VARemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $170K *

Champion the deployment and support of complex engineering systems, leading hands-on installations and troubleshooting in dynamic environments. Collaborate cross-functionally to enhance system design...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Elevate engineering development for ADAS features, driving innovation through collaboration and advanced modeling techniques. Lead cross-functional teams to deliver high-quality software solutions tha...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$93K - $121K *

Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.