Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$77K - $128K *
Engage in server installations and support, ensuring optimal performance and security. Collaborate with teams to manage logistics and technical documentation while troubleshooting complex issues in a...
2 weeks ago
$110K - $130K *
Provide expert technical support by resolving complex issues that AI can't handle. Collaborate with engineering teams, manage customer interactions, and enhance support systems to ensure efficient tic...
1 week ago
$100K - $190K *
Join a dynamic team to maintain and innovate IT systems, ensuring optimal performance and security across diverse environments while collaborating with multiple teams and mentoring future talents...
Reposted 1 week ago
$85K - $105K *
Inspire excellence by leading a team of Service Engineers to optimize and enhance physical security systems. Drive technical solutions, mentor staff, and ensure exceptional client experiences through...
Reposted 1 week ago
$85K - $105K *
Empower a team of Service Engineers while optimizing physical security systems. Lead advanced troubleshooting, enhance client experiences, and ensure operational excellence through collaboration and m...
Reposted 1 week ago
Tactical Networks Systems Engineer
$86K - $198K *
Transform your career by designing tactical networks that enhance Navy operations. Leverage your systems engineering expertise to modernize processes and deliver impactful solutions, collaborating wit...
Yesterday
$69K - $158K *
Transform complex engineering information into clear, actionable technical documentation for a critical U.S. Army program. Collaborate with cross-functional teams to ensure accuracy and compliance in...
Yesterday
$69K - $158K *
Empower your career by creating and maintaining technical documentation for military and defense audiences. Collaborate with experts to deliver clear, precise content while managing priorities and mee...
6 days ago
$69K - $158K *
Shape the future of technical documentation by creating and maintaining clear, precise content for military and technical audiences. Collaborate with experts to ensure accuracy and compliance while ma...
6 days ago
$69K - $158K *
Contribute to the creation and maintenance of technical documentation for military and defense sectors. Collaborate with engineers and subject-matter experts to produce clear, accurate content while a...
6 days ago
$95K - $115K *
Shape the future of IT solutions by leveraging your expertise to deliver tailored demos and workshops. Collaborate with cross-functional teams to design innovative solutions that meet customer needs a...
1 week ago
$95K - $115K *
Champion innovative solutions by leveraging deep expertise in IT and DEX. Engage with customers through tailored demos and workshops, translating technical insights into business value while collabora...
1 week ago
$110K - $130K *
Join a team that's redefining enterprise IT solutions by leveraging deep expertise to deliver tailored demos and innovative proposals, while collaborating cross-functionally to drive customer success...
1 week ago
$95K - $115K *
Engage with clients to deliver tailored IT solutions, leveraging deep expertise in enterprise environments. Collaborate cross-functionally to drive innovation and ensure customer success through effec...
1 week ago
Senior Data Engineering Support Engineer
$92K - $138K *
Elevate enterprise big data operations by driving performance, optimizing costs, and mentoring junior engineers. Lead incident management and automation efforts to ensure stability in a complex Delta...
1 week ago
Global Software Support Engineer III - (E3)
$108K - $148K *
Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...
3 weeks ago
Senior Technical Escalations Engineer
$165K - $185K *
Champion effective solutions by tackling complex technical issues in wireless optical communication. Collaborate on root cause analysis and user acceptance testing to enhance product stability and ens...
Reposted 2 days ago
Specialist, Technical Support Engineering / Transmission Control (TC)
$73K - $135K *
Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...
1 month ago
$122K - $150K *
Elevate your career by leading reliability improvements and asset health strategies for critical grinding circuits. Collaborate across teams to enhance equipment performance while ensuring safety and...
1 week ago
Technical Customer Success Engineer
$80K - $95K *
Drive successful punchout integrations by collaborating with engineering, vendors, and stakeholders. Manage requests, troubleshoot issues, and ensure seamless purchasing experiences while advocating f...
6 days ago
$120K - $140K *
Manage and grow technical customer accounts while identifying new business opportunities in the electronics and semiconductor sectors. Collaborate with engineering teams to address challenges and deli...
2 weeks ago
Professional Services Engineer - TAC
$61K - $108K *
Champion customer success by resolving complex satellite communication issues, providing technical support, and ensuring seamless installations. Collaborate with global teams to enhance service delive...
1 week ago
Senior Field Deployment Engineer
$120K - $170K *
Champion the deployment and support of complex engineering systems, leading hands-on installations and troubleshooting in dynamic environments. Collaborate cross-functionally to enhance system design...
1 week ago
$100K - $120K *
Elevate engineering development for ADAS features, driving innovation through collaboration and advanced modeling techniques. Lead cross-functional teams to deliver high-quality software solutions tha...
1 week ago
Sr. Technical Training Engineer
$93K - $121K *
Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.