Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical Services Engineer III
$147K - $197K *
Lead the development and implementation of energy conservation measures in complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor Technical Services...
1 month ago
Technical Services Engineer III
$147K - $197K *
Empower energy efficiency initiatives by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful i...
1 month ago
Technical Services Engineer III
$147K - $197K *
Transform energy solutions as a Technical Services Engineer, guiding complex EaaS projects in higher education and healthcare. Collaborate with multidisciplinary teams to optimize system performance a...
1 month ago
Technical Services Engineer III
$134K - $179K *
Advance your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and optimizing system performance across complex, multi-building environm...
1 month ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
3 weeks ago
Staff Product Support Engineer
$177K - $265K *
Shape the future of aircraft supportability by leading technical oversight, ensuring quality lifecycle development, and collaborating with teams to meet performance and budget goals in a dynamic envir...
Reposted 4 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Join a dynamic team as a Senior Support Engineer, driving resolution of complex product-data issues. Collaborate globally to enhance operational efficiency and ensure seamless hardware onboarding in a...
4 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Transform operational efficiency by investigating and resolving complex product-data issues. Collaborate with global teams to enhance data quality and drive systemic improvements in a fast-paced, 24/7...
4 weeks ago
$88K - $105K *
Unlock the potential of server production by leading testing operations, ensuring quality and efficiency while collaborating with cross-functional teams to meet global manufacturing standards...
1 week ago
Lead Customer Project Support Engineer
$95K - $115K *
Join a team that's shaping the future of energy by designing innovative protection and control panels. This hands-on role involves engineering solutions for complex grid modernization projects, ensuri...
Reposted 1 week ago
$61K - $141K *
Empower your engineering career by designing and integrating advanced communication systems. Collaborate with teams to enhance system performance and support warfighter capabilities in a dynamic envir...
1 week ago
$61K - $141K *
Drive innovation in communications engineering by designing and integrating advanced PLEO systems. Collaborate with teams to enhance system performance and support warfighter capabilities through effe...
1 week ago
$113K - $205K *
Empower innovation by leading the design and development of scalable microservices. Collaborate across teams to enhance customer experiences and drive agile solutions for diverse product lines in a dy...
Reposted yesterday
$77K - $176K *
Elevate national defense by designing and optimizing networks for the DoD. Collaborate with stakeholders to ensure robust, secure, and efficient network solutions that adapt to evolving operational ne...
2 weeks ago
$120K *
Lead the charge in resolving complex network issues and enhancing system performance. Collaborate with teams to ensure high availability and reliability, while performing critical maintenance and impr...
Reposted today
Technical Marketing Engineering Technical Leader
$171K - $245K *
Unlock potential by leading the design of scalable enterprise campus architectures. Collaborate with cross-functional teams to influence product strategy and deliver exceptional customer solutions thr...
2 days ago
Technical Marketing Engineering Technical Leader
$139K - $201K *
Elevate customer solutions by leading cross-functional teams to design innovative optical systems. Drive impactful demonstrations and training, ensuring successful product adoption and collaboration t...
4 days ago
$90K - $110K *
Join a team that's dedicated to enhancing information security through proactive assessments and innovative solutions. Contribute to compliance and risk management while implementing best practices in...
1 week ago
$105K - $115K *
Drive operational excellence by coordinating production activities, managing timelines, and collaborating with cross-functional teams to ensure smooth product launches from development to commercializ...
2 days ago
Software Engineer, Sales Systems
$135K - $160K *
Elevate our go-to-market systems by architecting and building a robust platform that integrates Salesforce, billing, and product data. Lead automation efforts and mentor a growing engineering team to...
2 weeks ago
$110K - $130K *
Partner with us to elevate customer supply chain solutions through technical expertise and strategic sales. Collaborate with teams to drive migrations and new business, translating complex needs into...
Yesterday
$90K - $100K *
Unlock your potential as a Technical Services Engineer, providing expert IT support in healthcare. Collaborate with teams to resolve complex issues, enhance service quality, and ensure a seamless user...
2 weeks ago
Production Support Engineer - Post Trade Technology
$100K - $175K *
Partner with us to ensure the stability and performance of critical post-trade technology applications, managing production environments and collaborating with stakeholders to enhance operational effi...
Reposted 4 weeks ago
Data Security Engineer, Senior
$86K - $198K *
Engineer and deploy advanced data security solutions for diverse clients, ensuring compliance with Zero Trust principles. Collaborate with stakeholders to enhance data protection across hybrid cloud e...
1 week ago
Senior Contact Center Engineer
$93K - $150K *
Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.