Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$104K - $114K *

Join our team to provide exceptional technical support and training, ensuring product success and customer satisfaction. Collaborate with internal teams and mentor junior technicians while driving con...

Val-d'or, QCIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $115K *

Empower secure software development by implementing CI/CD pipelines and container security. Collaborate across teams to ensure compliance with RMF and enhance security practices in a dynamic, mission...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Technical Services

$62K - $141K *

Engineer innovative electrical systems and components, supporting design, testing, and integration for diverse applications. Collaborate with experienced engineers to tackle complex challenges and gro...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to ensuring the reliability and performance of mission-critical applications. You'll troubleshoot complex issues, automate processes, and collaborate with global teams to...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion application reliability by ensuring the performance and availability of mission-critical systems. Collaborate with cross-functional teams to troubleshoot issues, automate processes, and enhan...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$108K - $130K *

Empower mission-critical applications by ensuring their availability, reliability, and performance. Collaborate with cross-functional teams to troubleshoot issues, automate processes, and enhance moni...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$77K - $130K *

Join a team that's dedicated to solving complex challenges in optical/electro-mechanical systems. Collaborate with engineers to enhance customer support and drive innovative solutions while traveling...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$127K - $183K *

Transform customer solutions by architecting AI-driven applications using Google Cloud. Collaborate cross-functionally to optimize performance and deliver innovative, scalable solutions that meet busi...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize technical support processes by managing inquiries, diagnosing network issues, and implementing solutions for CPE devices. Collaborate with teams to enhance product quality and customer satisf...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive the optimization and support of enterprise applications, focusing on Fiserv DNA and integrations. Collaborate across teams to enhance reliability, security, and performance while automating proc...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$102K - $170K *

Join a team that's dedicated to delivering exceptional onsite IT support, ensuring seamless operations for end-user devices. Play a key role in enhancing user satisfaction through proactive troublesho...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$105K - $125K *

Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$91K - $153K *

Unlock potential by providing expert support for custom software applications, diagnosing complex issues, and ensuring seamless user experiences. Collaborate with teams to enhance application performa...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $198K *

Drive system safety initiatives by leveraging your expertise to assess hazards and implement mitigations. Collaborate with a dynamic team to enhance safety programs across various systems, ensuring co...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$86K - $198K *

Join a team that's dedicated to enhancing system safety through innovative engineering solutions. Leverage your expertise to assess hazards and implement safety programs across diverse systems, ensuri...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$86K - $198K *

Lead the charge in system safety engineering, applying your expertise to enhance safety protocols for diverse defense systems. Collaborate with teams to analyze hazards, develop reports, and mentor ju...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$70K - $94K *

Drive innovative solutions as a Support Analyst II, leveraging GIS expertise to enhance customer experiences. Collaborate in a dynamic team, providing exceptional technical support and mentoring peers...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $166K *

Champion the maintenance and modernization of a global enterprise network, ensuring 24/7 availability and security. Provide hands-on support, troubleshoot complex issues, and collaborate with teams to...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Join us to support automated build, test, and deployment activities in a dynamic DevOps environment. Collaborate with senior engineers to enhance containerized applications and maintain technical docu...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive the architecture and automation of core IT systems, ensuring reliability and security. Collaborate with cross-functional teams to enhance productivity and support executives in a fast-paced envi...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Shape your career by supporting and maintaining complex broadcast systems for live media production. Collaborate with diverse teams to troubleshoot and enhance critical technologies in a fast-paced en...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$52K - $108K *

Empower mission success by bridging technical and operational needs, ensuring seamless integration and user adoption of critical systems through collaboration and expert analysis...

Today

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Join a team that's dedicated to maintaining mission-ready aircraft by troubleshooting and repairing custom electronics. Collaborate with engineers to enhance equipment reliability while utilizing adva...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $105K *

Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...

CanadaRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$91K - $161K *

Join a team that's shaping the future of cloud IT by designing secure, scalable systems. Collaborate across the organization to implement innovative solutions and drive operational excellence, leverag...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.