Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical Support Representative - Val D'Or Service
$104K - $114K *
Join our team to provide exceptional technical support and training, ensuring product success and customer satisfaction. Collaborate with internal teams and mentor junior technicians while driving con...
Reposted 1 week ago
$70K - $115K *
Empower secure software development by implementing CI/CD pipelines and container security. Collaborate across teams to ensure compliance with RMF and enhance security practices in a dynamic, mission...
Reposted 3 days ago
$62K - $141K *
Engineer innovative electrical systems and components, supporting design, testing, and integration for diverse applications. Collaborate with experienced engineers to tackle complex challenges and gro...
3 weeks ago
Application Support Engineering - SRE
$110K - $130K *
Join a team that's dedicated to ensuring the reliability and performance of mission-critical applications. You'll troubleshoot complex issues, automate processes, and collaborate with global teams to...
1 week ago
Application Support Engineering - SRE
$110K - $130K *
Champion application reliability by ensuring the performance and availability of mission-critical systems. Collaborate with cross-functional teams to troubleshoot issues, automate processes, and enhan...
1 week ago
Application Support Engineering - SRE
$108K - $130K *
Empower mission-critical applications by ensuring their availability, reliability, and performance. Collaborate with cross-functional teams to troubleshoot issues, automate processes, and enhance moni...
1 week ago
$77K - $130K *
Join a team that's dedicated to solving complex challenges in optical/electro-mechanical systems. Collaborate with engineers to enhance customer support and drive innovative solutions while traveling...
3 weeks ago
$127K - $183K *
Transform customer solutions by architecting AI-driven applications using Google Cloud. Collaborate cross-functionally to optimize performance and deliver innovative, scalable solutions that meet busi...
1 month ago
Customer Engineer / Senior Customer Engineer
$95K - $115K *
Optimize technical support processes by managing inquiries, diagnosing network issues, and implementing solutions for CPE devices. Collaborate with teams to enhance product quality and customer satisf...
1 week ago
$80K - $95K *
Drive the optimization and support of enterprise applications, focusing on Fiserv DNA and integrations. Collaborate across teams to enhance reliability, security, and performance while automating proc...
Yesterday
$102K - $170K *
Join a team that's dedicated to delivering exceptional onsite IT support, ensuring seamless operations for end-user devices. Play a key role in enhancing user satisfaction through proactive troublesho...
5 days ago
System Application Support Engineer
$105K - $125K *
Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...
Reposted today
Software Application Helpdesk Support Engineer
$91K - $153K *
Unlock potential by providing expert support for custom software applications, diagnosing complex issues, and ensuring seamless user experiences. Collaborate with teams to enhance application performa...
5 days ago
System Safety Engineer, Senior
$86K - $198K *
Drive system safety initiatives by leveraging your expertise to assess hazards and implement mitigations. Collaborate with a dynamic team to enhance safety programs across various systems, ensuring co...
Yesterday
System Safety Engineer, Senior
$86K - $198K *
Join a team that's dedicated to enhancing system safety through innovative engineering solutions. Leverage your expertise to assess hazards and implement safety programs across diverse systems, ensuri...
Yesterday
System Safety Engineer, Senior
$86K - $198K *
Lead the charge in system safety engineering, applying your expertise to enhance safety protocols for diverse defense systems. Collaborate with teams to analyze hazards, develop reports, and mentor ju...
Yesterday
Premium Support Analyst II, Infrastructure
$70K - $94K *
Drive innovative solutions as a Support Analyst II, leveraging GIS expertise to enhance customer experiences. Collaborate in a dynamic team, providing exceptional technical support and mentoring peers...
3 days ago
Senior Network Support Engineer
$92K - $166K *
Champion the maintenance and modernization of a global enterprise network, ensuring 24/7 availability and security. Provide hands-on support, troubleshoot complex issues, and collaborate with teams to...
5 days ago
Systems Engineer - DevOps Support
$100K - $120K *
Join us to support automated build, test, and deployment activities in a dynamic DevOps environment. Collaborate with senior engineers to enhance containerized applications and maintain technical docu...
1 week ago
$120K - $145K *
Drive the architecture and automation of core IT systems, ensuring reliability and security. Collaborate with cross-functional teams to enhance productivity and support executives in a fast-paced envi...
4 weeks ago
$120K - $150K *
Shape your career by supporting and maintaining complex broadcast systems for live media production. Collaborate with diverse teams to troubleshoot and enhance critical technologies in a fast-paced en...
Reposted 5 days ago
$52K - $108K *
Empower mission success by bridging technical and operational needs, ensuring seamless integration and user adoption of critical systems through collaboration and expert analysis...
Today
Lab Technician & Test Engineer
$86K - $198K *
Join a team that's dedicated to maintaining mission-ready aircraft by troubleshooting and repairing custom electronics. Collaborate with engineers to enhance equipment reliability while utilizing adva...
3 weeks ago
$85K - $105K *
Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...
Reposted today
$91K - $161K *
Join a team that's shaping the future of cloud IT by designing secure, scalable systems. Collaborate across the organization to implement innovative solutions and drive operational excellence, leverag...
Reposted 1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.