Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$88K - $105K *
Join us to support the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environm...
3 weeks ago
$110K - $130K *
Engage with customers to drive technical pre-sales activities for ACS products, ensuring successful trials and deployments while providing insights to support business development and sales efforts...
2 days ago
Technical Product Support (TPS) Engineer III - (E3)
$96K - $132K *
Drive customer satisfaction by delivering technical support and system performance insights. Collaborate with engineering to ensure effective installation, operation, and improvement of hardware and s...
Reposted 1 week ago
Technical Product Support (TPS) Engineer III - (E3)
$110K - $152K *
Unlock potential by providing comprehensive technical support and guidance for customer systems, ensuring optimal performance and seamless installations. Collaborate with engineering and field teams t...
1 week ago
Systems / Compute Support Engineer - Senior
$100K - $120K *
Lead the charge in optimizing enterprise infrastructure operations, combining advanced L3 troubleshooting for Windows/Linux servers with hands-on desktop support to ensure seamless performance and use...
1 week ago
$61K - $141K *
Shape the future of military networks by leveraging your expertise in engineering and security. Collaborate with a dedicated team to develop and maintain critical systems that enhance the Navy's opera...
2 weeks ago
$110K - $130K *
Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...
4 weeks ago
$113K - $205K *
Deliver innovative solutions by enhancing Oracle ERP Financials for seamless integration and support. Collaborate with Finance and tech teams to optimize financial processes, ensuring accuracy and eff...
1 week ago
$113K - $205K *
Drive the enhancement and support of Oracle ERP Financials, focusing on General Ledger and integrations. Collaborate with Finance and tech teams to ensure accurate financial processing and improve dat...
1 week ago
$130K - $235K *
Unlock your potential by enhancing Oracle ERP Financials, collaborating with Finance and tech teams to optimize financial processes, and ensuring data integrity across systems. Drive improvements and...
1 week ago
$63K - $104K *
Lead the charge in providing expert technical support and training for RNAscope products, ensuring exceptional customer service and collaboration across departments to enhance product performance and...
1 week ago
$80K - $95K *
Collaborate with cross-functional teams to design and execute test plans, ensuring HDD reliability and performance. Analyze failures, document findings, and drive continuous improvement in validation...
Today
$110K - $130K *
Champion IT operations by leading administration, automation, and support for all endpoint and SaaS systems, ensuring seamless productivity and security in a rapidly growing tech environment...
Reposted 2 weeks ago
$95K - $115K *
Transform IT infrastructure by managing complex projects, enhancing security, and optimizing user experience. Collaborate with cross-functional teams to troubleshoot issues and implement automation, e...
6 days ago
$80K - $95K *
Elevate your career by driving reliability and maintenance programs for cutting-edge robotics. Collaborate cross-functionally to analyze failures, develop preventative strategies, and ensure optimal f...
3 weeks ago
$110K *
Elevate robotic systems by troubleshooting, optimizing performance, and delivering remote support. Collaborate with teams to drive innovation while minimizing downtime and enhancing customer satisfact...
Yesterday
$80K - $95K *
Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...
2 weeks ago
$86K - $198K *
Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...
3 weeks ago
Technical Customer Sales Engineer - Manufacturing Diagnostics
$95K - $115K *
Innovate with us to drive business growth in manufacturing diagnostics by identifying market opportunities, aligning customer needs with solutions, and supporting pre-sales activities. Engage with cus...
Reposted 1 week ago
$100K - $120K *
Shape the future of server technology by leading technical collateral development, defining benchmarks, and creating proof of concepts. Collaborate with product managers and engineers to enhance produ...
3 weeks ago
$100K - $120K *
Drive innovation in server technology as a System Engineer, leading technical collateral development and creating benchmarks. Collaborate with product teams to enhance product differentiation through...
3 weeks ago
$120K - $145K *
Partner with us to drive customer success by implementing and expanding Teleport solutions. Leverage your expertise to enhance adoption, troubleshoot issues, and deliver tailored training, ensuring cl...
2 weeks ago
Member of the Technical Staff - Field Applications Engineer
$110K - $130K *
Take ownership of deploying cutting-edge AI technology in laboratory settings. Collaborate with scientists to solve complex problems, manage hardware installations, and ensure customer success through...
2 weeks ago
Technical Presales Engineer - III
$100K - $120K *
Join a team that's redefining automation in logistics! Lead technical discovery, site assessments, and solution designs, driving modern warehouse solutions with advanced robotics and innovative techno...
Reposted 3 days ago
$130K - $160K *
Transform business challenges into innovative solutions by leveraging AI and engineering expertise. Collaborate with stakeholders to identify opportunities, develop full-stack applications, and drive...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.