Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Thermodynamics Support Engineer
$80K - $95K *
Optimize performance and reliability in multi-temperature solutions by leveraging your thermodynamics expertise. Collaborate with cross-functional teams to support customers and enhance product offeri...
2 weeks ago
$77K - $176K *
Join a team that's driving innovation in cloud technologies and DevOps. Leverage your expertise to enhance client environments, streamline container orchestration, and support critical cloud platform...
1 week ago
$77K - $176K *
Take ownership of deploying and operating secure, reliable software in Cloud environments. Collaborate with cross-functional teams to enhance DevSecOps practices and drive the development of next-gen...
2 weeks ago
$77K - $176K *
Help us design and maintain robust networks for simulation sites, ensuring seamless connectivity and low-latency performance. Collaborate with cross-functional teams to enhance capabilities and troubl...
2 weeks ago
$77K - $176K *
Join a team that's shaping the future of network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse stakeholders to deliver innovative netwo...
2 weeks ago
$77K - $176K *
Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver innovative network architectures that support both on...
2 weeks ago
$77K - $176K *
Lead the charge in designing and implementing robust network solutions for diverse environments. Collaborate with cross-functional teams to ensure seamless integration of voice, data, and security sys...
2 weeks ago
$77K - $176K *
Develop and implement network solutions for voice, data, and security systems. Collaborate with cross-functional teams to design, document, and execute network architecture in both on-prem and cloud e...
2 weeks ago
$77K - $176K *
Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...
3 weeks ago
$77K - $176K *
Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...
Reposted 3 weeks ago
$77K - $176K *
Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...
3 weeks ago
$75K - $90K *
Support employees' technology experiences by diagnosing and resolving issues, leveraging automation and insights for continuous improvement, while delivering high-quality service across diverse channe...
Reposted 1 week ago
Technical Support Specialist, Tax
$77K - $91K *
Solve technical challenges as a key support specialist, ensuring customer satisfaction by troubleshooting issues, documenting solutions, and collaborating with engineering to enhance software performa...
3 weeks ago
$136K - $170K *
Drive exceptional customer experiences by leading a technical support team, ensuring service excellence, and fostering continuous improvement while collaborating with cross-functional partners to enha...
Today
$80K - $95K *
Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...
Reposted 2 days ago
$80K - $95K *
Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...
Reposted 3 weeks ago
Software Test Engineer, Senior
$69K - $158K *
Lead the charge in software testing excellence by automating and enhancing UI/UX, functional, and regression tests. Collaborate with cross-functional teams to deliver high-quality applications using a...
5 days ago
$110K - $169K *
Join a team that's driving innovation in hybrid cloud infrastructure. Leverage your 10+ years of Linux and OpenStack expertise to architect and optimize scalable solutions, enhancing operational effic...
6 days ago
Senior Field Support Technician
$88K - $147K *
Transform client experiences by providing expert technical support and mentorship. Lead complex troubleshooting efforts, enhance team knowledge, and ensure seamless operations while fostering professi...
2 weeks ago
Software Engineer - GTM Engineering
$106K - $125K *
Drive the development of AI-powered tools that enhance go-to-market efficiency. Collaborate with cross-functional teams to streamline workflows, automate tasks, and improve customer engagement, while...
5 days ago
Senior Professional, CS Technical Support
$100K - $120K *
Build a high-performing repair operations team to enhance service quality, manage vendor relationships, and drive continuous improvement in performance metrics while collaborating across departments t...
Today
Technical Product Manager - Support / TAC
$154K - $225K *
Join a team that's redefining AI-native support capabilities, driving efficiency through innovative product management. Own the roadmap, enhance self-service experiences, and collaborate across functi...
4 days ago
Technical Product Manager - Support / TAC
$154K - $225K *
Transform the support landscape by owning the AI-native product roadmap, enhancing self-service resolution, and optimizing case management processes for improved efficiency and outcomes...
4 days ago
$95K - $115K *
Drive the employee technology experience by managing device readiness, support, and compliance for Windows and macOS systems. Collaborate with teams to enhance service delivery and mentor junior staff...
2 weeks ago
$65K - $100K *
Provide exceptional sales support by managing operations, processing orders, and enhancing customer engagement. Collaborate with teams to drive sales success and streamline processes for a seamless ex...
Reposted today
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.