Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$80K - $95K *

Optimize performance and reliability in multi-temperature solutions by leveraging your thermodynamics expertise. Collaborate with cross-functional teams to support customers and enhance product offeri...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Join a team that's driving innovation in cloud technologies and DevOps. Leverage your expertise to enhance client environments, streamline container orchestration, and support critical cloud platform...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Take ownership of deploying and operating secure, reliable software in Cloud environments. Collaborate with cross-functional teams to enhance DevSecOps practices and drive the development of next-gen...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$77K - $176K *

Help us design and maintain robust networks for simulation sites, ensuring seamless connectivity and low-latency performance. Collaborate with cross-functional teams to enhance capabilities and troubl...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a team that's shaping the future of network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse stakeholders to deliver innovative netwo...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver innovative network architectures that support both on...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Lead the charge in designing and implementing robust network solutions for diverse environments. Collaborate with cross-functional teams to ensure seamless integration of voice, data, and security sys...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Develop and implement network solutions for voice, data, and security systems. Collaborate with cross-functional teams to design, document, and execute network architecture in both on-prem and cloud e...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $90K *

Support employees' technology experiences by diagnosing and resolving issues, leveraging automation and insights for continuous improvement, while delivering high-quality service across diverse channe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$77K - $91K *

Solve technical challenges as a key support specialist, ensuring customer satisfaction by troubleshooting issues, documenting solutions, and collaborating with engineering to enhance software performa...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $170K *

Drive exceptional customer experiences by leading a technical support team, ensuring service excellence, and fostering continuous improvement while collaborating with cross-functional partners to enha...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

North Carolina, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $158K *

Lead the charge in software testing excellence by automating and enhancing UI/UX, functional, and regression tests. Collaborate with cross-functional teams to deliver high-quality applications using a...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $169K *

Join a team that's driving innovation in hybrid cloud infrastructure. Leverage your 10+ years of Linux and OpenStack expertise to architect and optimize scalable solutions, enhancing operational effic...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $147K *

Transform client experiences by providing expert technical support and mentorship. Lead complex troubleshooting efforts, enhance team knowledge, and ensure seamless operations while fostering professi...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $125K *

Drive the development of AI-powered tools that enhance go-to-market efficiency. Collaborate with cross-functional teams to streamline workflows, automate tasks, and improve customer engagement, while...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Build a high-performing repair operations team to enhance service quality, manage vendor relationships, and drive continuous improvement in performance metrics while collaborating across departments t...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$154K - $225K *

Join a team that's redefining AI-native support capabilities, driving efficiency through innovative product management. Own the roadmap, enhance self-service experiences, and collaborate across functi...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$154K - $225K *

Transform the support landscape by owning the AI-native product roadmap, enhancing self-service resolution, and optimizing case management processes for improved efficiency and outcomes...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Drive the employee technology experience by managing device readiness, support, and compliance for Windows and macOS systems. Collaborate with teams to enhance service delivery and mentor junior staff...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $100K *

Provide exceptional sales support by managing operations, processing orders, and enhancing customer engagement. Collaborate with teams to drive sales success and streamline processes for a seamless ex...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.