Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Elevate audit excellence by leading technology and cybersecurity audits, ensuring robust governance and risk management across AI and data processes while fostering strong client relationships and del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading high-quality IT audit engagements, focusing on technology and cybersecurity. Collaborate with teams to assess risks, develop audit plans, and ensure compliance across AI go...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of technology auditing by leading high-quality audit engagements, focusing on AI governance and cybersecurity. Collaborate with diverse teams to assess risks, enhance controls, and dr...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Inspire excellence in audit practices by leading technology and cybersecurity audits. Leverage your expertise to assess risks, enhance governance frameworks, and ensure compliance while fostering stro...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Accelerate cybersecurity defense by monitoring networks, investigating breaches, and implementing security measures to safeguard information. Collaborate with teams to identify vulnerabilities and enh...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform quality assurance in retail by leading testing strategies and driving best practices. Collaborate with teams to ensure robust test coverage and enhance solutions, while mentoring junior engi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $110K *

Lead the charge in ensuring quality assurance for innovative POS solutions, driving testing strategies and collaborating with cross-functional teams to enhance the retail experience through comprehens...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $109K *

Support executive leaders by resolving complex technology issues and leading high-visibility deployments. Collaborate with technical teams to ensure a seamless technology experience while enhancing se...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$63K - $109K *

Optimize executive technology support by resolving complex issues, leading deployments, and enhancing service standards. Collaborate with teams to ensure seamless technology experiences for senior lea...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $111K *

Lead a dynamic service desk team to optimize IT support operations, ensuring swift request fulfillment, performance metrics compliance, and strategic improvements in customer satisfaction for a comple...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Transform a dynamic IT Service Desk team, driving operational excellence and exceptional service delivery for a major Department of War agency. Lead performance, manage incidents, and enhance user sat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$88K - $105K *

Lead the charge in optimizing application systems functionality, blending technical expertise with operational insights to enhance workflows and improve user experience. Collaborate with teams to anal...

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$128K - $214K *

Lead the charge in enhancing and maintaining a robust Windows environment, ensuring operational excellence and security within a collaborative team. Drive innovation in a dynamic Big Data ecosystem wh...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $110K *

Transform business initiatives into actionable strategies by leveraging your expertise in requirements analysis and Agile practices. Collaborate with cross-functional teams to enhance system implement...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$77K - $176K *

Join a mission-driven team to leverage your GEOINT expertise in transforming multi-source data into actionable intelligence, supporting national security objectives through advanced targeting analysis...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $165K *

Lead and innovate IT Support operations, shaping user experiences and team culture while managing Microsoft 365 and identity platforms. Drive strategic initiatives, optimize processes, and ensure serv...

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Elevate your career by driving reliability and maintenance programs for cutting-edge robotics. Collaborate cross-functionally to analyze failures, develop preventative strategies, and ensure optimal f...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $91K *

Join us to troubleshoot and resolve customer-reported issues in tax software. Collaborate with engineering to ensure precise documentation and swift fixes, all while supporting tax firms during their...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Contribute to cutting-edge semiconductor testing initiatives by leveraging your technical expertise in ATE, RF ICs, and FPGA development to ensure product reliability and innovation in a fast-paced te...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Drive impactful GEOINT analysis to support national security objectives. Leverage advanced targeting techniques and multi-source data to deliver critical insights, enhance military planning, and stren...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Lead and optimize IT Support operations, shaping user experience and team culture. Drive strategic initiatives, manage Microsoft 365 platforms, and collaborate cross-functionally to enhance service de...

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$59K - $122K *

Join a dynamic team to provide Tier II desktop support, manage hardware deployments, and ensure seamless IT operations across a global enterprise. Leverage your technical expertise to enhance user exp...

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion service excellence by leading a 24/7 Service Desk team, managing operations, and driving continuous improvement while ensuring SLA compliance and effective incident resolution across all supp...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $130K *

Accelerate progress at naval aviation readiness by leveraging your analytical skills to evaluate maintenance and logistics data. Collaborate with diverse teams to enhance mission capability and suppor...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the defense against cyber threats by orchestrating advanced operations and mentoring analysts. Engage in real-time threat detection and incident response to safeguard critical capabilities in a d...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.