Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$80K - $95K *
Optimize your career by managing and enhancing technology infrastructure. Lead server architecture, ensure performance and security, and implement innovative strategies to maintain critical environmen...
2 weeks ago
$80K - $95K *
Elevate your career by monitoring and analyzing security events, investigating incidents, and ensuring compliance with security standards. Collaborate with IT professionals to enhance cybersecurity po...
1 week ago
$67K - $108K *
Support outside plant projects by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and maintain documentation for construction ef...
3 days ago
$67K - $108K *
Explore a dynamic role supporting outside plant projects, ensuring material accuracy and inventory management. Collaborate with teams to enhance processes and track construction milestones while maint...
3 days ago
Senior Desktop Support Technician 3
$85K *
Contribute to a dynamic IT environment by providing expert desktop support, troubleshooting technical issues, and enhancing customer service for employee workstations and laptops. Drive improvements t...
Today
Senior Production Support Engineer - Parametric
$70K - $140K *
Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...
2 weeks ago
Software Configuration Analyst 4 (AHT)
$103K - $155K *
Optimize software configuration management processes, ensuring effective documentation, build execution, and release control while collaborating cross-functionally to support software deliverables and...
4 weeks ago
$105K - $129K *
Drive the development of innovative software solutions for capital markets, enhancing risk management and trading operations. Collaborate with cross-functional teams to deliver high-quality applicatio...
Yesterday
$88K - $105K *
Lead analytical support for hardware and software installations across various platforms, ensuring compliance with policies and standards while developing training documentation and execution requirem...
Today
Product Support Representative, Mining
$90K *
Join a team that drives customer success through innovative aftersales support, utilizing technical expertise and relationship management to ensure optimal performance of heavy equipment in mining and...
4 weeks ago
Product Support Representative, Mining
$90K *
Build strong customer relationships and deliver innovative solutions by leveraging your technical expertise in aftersales support for the mining industry, ensuring operational success and productivity...
4 weeks ago
$110K - $130K *
Lead the charge in executing high-quality IT audits, focusing on technology and cybersecurity. Collaborate with teams to assess risks, develop audit plans, and ensure compliance with data governance a...
1 week ago
$75K - $90K *
Join a team that's dedicated to delivering exceptional IT support, resolving user issues, and enhancing service efficiency. Collaborate with executives and manage diverse IT requests while ensuring to...
Yesterday
$80K - $95K *
Drive excellence by supporting configuration management processes for critical defense programs. Collaborate with stakeholders to ensure compliance and accuracy in hardware and software systems, enhan...
Today
$80K - $95K *
Advance your career by supporting critical configuration management processes for defense programs. Collaborate with stakeholders to ensure compliance and accuracy in hardware and software systems whi...
Today
$80K - $120K *
Join a team that's dedicated to enhancing configuration management processes for critical defense programs, ensuring compliance and accuracy in hardware and software systems while collaborating with k...
Today
$80K - $95K *
Shape the future of logistics and configuration management by overseeing critical processes for defense systems. Collaborate with cross-functional teams to enhance product support and optimize supply...
2 days ago
$110K - $130K *
Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...
3 days ago
$87K - $124K *
Drive security excellence by supervising a dedicated team, ensuring compliance, and implementing robust safety protocols at a critical data center. Collaborate with operations to protect personnel and...
3 weeks ago
$63K - $114K *
Drive impactful projects by coordinating and managing processes, enhancing customer relationships, and utilizing analytical skills to optimize workflows. Join a dynamic team focused on innovation and...
Today
$63K - $114K *
Optimize project coordination and management by facilitating processes, enhancing team collaboration, and ensuring timely delivery of objectives while leveraging technology and customer relationship s...
Today
$77K - $113K *
Lead the charge in providing advanced technology support to faculty, staff, and students, ensuring seamless operation of hardware, software, and networking solutions in a dynamic educational environme...
1 week ago
Bus Sys Analysis Specialist (API / Insurance)
$96K - $136K *
Join a dynamic team as a Business Systems Analysis Specialist, where you'll translate complex business needs into actionable technical requirements, collaborating with cross-functional teams throughou...
3 days ago
Information Technology Analyst 3
$94K - $133K *
Transform customer service and technical support as a team lead in a dynamic environment. Collaborate with IT staff to enhance CRM technologies and ensure quality service delivery while managing daily...
1 week ago
$110K - $130K *
Transform audit practices by leading engagements in technology and cybersecurity. Leverage your expertise to ensure high-quality delivery, assess risks, and enhance governance frameworks while fosteri...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.