Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Elevate your career by providing critical Tier 2-4 network administration support, enhancing the operational capabilities of the Air National Guard's Base Area Network infrastructure through expert tr...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by providing advanced network administration support, enhancing the operational capabilities of Air National Guard communications. Collaborate with experts to ensure robust network pe...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate financial strategy by analyzing performance, driving process improvements, and integrating acquisitions. Collaborate across teams to deliver insights that enhance decision-making and support n...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Shape the future of technology-enabled supply chains by driving strategic initiatives across ERP, WMS, OMS, and TMS platforms. Collaborate with cross-functional teams to enhance operational efficiency...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$88K - $105K *

Empower the future of supply chain technology by leading strategic programs that enhance system integration, drive operational efficiency, and optimize processes across ERP, WMS, OMS, and TMS platform...

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$69K - $158K *

Shape the future of RAG systems by designing and maintaining secure, cloud-based application layers. Collaborate with cross-functional teams to implement robust query workflows and ensure high-quality...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Drive the development of RAG runtime logic, integrating search and AI models to deliver high-quality responses. Collaborate with cross-functional teams to ensure stability and security in a cloud envi...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $176K *

Join a team that's at the forefront of identity and access management. You will lead complex initiatives, providing expert guidance and driving security standards across enterprise systems while influ...

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $176K *

Unlock potential by leading complex identity and access management initiatives. Collaborate with stakeholders to enhance security standards, evaluate risks, and ensure enterprise alignment while provi...

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$72K - $111K *

Elevate your career by resolving critical Tier II incidents for a federal agency, leveraging advanced diagnostic tools to enhance remote support. Collaborate with diverse teams to optimize issue resol...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Unlock your potential as you remotely resolve complex Tier II incidents while empowering a Department of War agency's 13,000 users. Take ownership of issues, drive remote diagnostics, and enhance oper...

Quantico, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $100K *

Join a team that's driving excellence in technical support and customer satisfaction. Elevate field service standards and resolve complex HVAC and consumer electronics issues while enabling partners t...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $188K *

Lead the technical integration and operation of enterprise AI platforms, ensuring seamless connectivity and support across multiple vendors. Drive user enablement and manage stakeholder relationships...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$57K - $105K *

Unlock potential by joining a dynamic security operations team, where you'll monitor incidents, conduct investigations, and enhance security protocols. Collaborate in a fast-paced environment while de...

Toronto, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $202K *

Analyze business processes and leverage AI-driven solutions to enhance collaboration and efficiency. Lead a global team in modernizing technology stacks, driving project delivery, and ensuring seamles...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$199K - $235K *

Join a team that's dedicated to enhancing software deployment and system stability in high-performance computing environments. You'll lead orchestration efforts, ensuring secure and reliable operation...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$199K - $235K *

Champion software deployment orchestration and system stability in high-performance computing environments, ensuring reliable, secure deployments while collaborating with operations teams to enhance l...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $103K *

Champion the integration of business needs and technology solutions, focusing on SAP Ariba and procure-to-pay processes. Drive enhancements, manage projects, and collaborate with stakeholders to optim...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$82K - $103K *

Shape the future of business technology by bridging gaps between needs and solutions. Leverage your expertise in SAP Ariba and procure-to-pay processes to enhance efficiency and drive organizational s...

Burlington, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$82K - $103K *

Drive impactful solutions as a Senior IT Business Systems Analyst, bridging business needs with technology. Focus on SAP Ariba and procure-to-pay processes to enhance efficiency and compliance, ensuri...

Oakville, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $139K *

Champion customer success by resolving complex cases on innovative products. Engage deeply with technical queries, construct solutions and mentor teams as products transition to steady support. Drive...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $139K *

Drive customer solutions by resolving complex technical issues in real-time, engaging directly with clients to ensure their needs are met during the launch of innovative products and enhancing team re...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $139K *

Empower your career by tackling complex technical challenges. Engage with customers, resolve inquiries, and transition products into stable support through strategic knowledge sharing and hands-on inv...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $139K *

Join a team that tackles customer technical support for new products, driving issue resolution, mentoring peers, and converting learning into effective knowledge transfer while managing customer expec...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$79K - $89K *

Optimize IT support by resolving technical issues and enhancing client satisfaction. Engage in both onsite and remote troubleshooting, ensuring seamless operations and high service standards across di...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.