Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$72K - $111K *

Lead the charge in managing a dynamic IT Service Desk, overseeing operations across shifts while ensuring top performance against SLAs and enhancing user experience through proactive problem managemen...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Drive operational excellence by leading a service desk team, ensuring high-performance standards, and fostering continuous improvement while providing Tier 0/Tier I support for a large-scale, mission...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform business needs into innovative technology solutions, optimizing processes and enhancing systems. Collaborate with stakeholders to drive impactful improvements across global functions, ensuri...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $120K *

Innovate security solutions by developing, implementing, and managing complex IT security systems. Analyze logs and alerts to identify incidents, ensuring the integrity and confidentiality of informat...

Ottawa, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$72K - $117K *

Join a dynamic team to shape and implement a forward-thinking compliance program. This role involves managing operations, collaborating with stakeholders, and enhancing compliance effectiveness in a f...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $117K *

Drive compliance excellence by managing operations and implementing innovative strategies. Collaborate with teams to enhance reporting and governance, ensuring alignment with regulatory standards whil...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $117K *

Lead the charge in shaping a dynamic compliance program, managing daily operations while implementing innovative strategies. Collaborate with teams to enhance compliance effectiveness and drive impact...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $117K *

Innovate the future of compliance by managing operations and designing a forward-thinking program. Collaborate with teams to enhance effectiveness while navigating a dynamic landscape. Embrace challen...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $117K *

Join a dynamic team to shape a forward-thinking compliance program. Leverage your expertise in regulatory compliance, manage operations, and collaborate with stakeholders to enhance effectiveness and...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $130K *

Join our team as a Business Analyst, where you'll lead requirements gathering, collaborate on solution design, and drive process improvements in a dynamic Capital Markets environment. Your expertise w...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Drive impactful Salesforce solutions by developing, designing, and implementing customized CRM applications. Collaborate with teams to enhance workflows and ensure alignment with strategic goals while...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$112K - $257K *

Lead transformative OT cybersecurity initiatives, guiding organizations to enhance resilience and operational continuity against evolving threats while collaborating with multidisciplinary teams and i...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $177K *

Optimize technical support and leadership for complex projects, driving customer satisfaction and team success through expert guidance and innovative solutions in a dynamic environment...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$180K - $200K *

Shape the future of cybersecurity by leading systems engineering efforts in developing, integrating, and testing secure enterprise infrastructure and products, while ensuring compliance with industry...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$86K - $181K *

Elevate your career by driving agile portfolio management and delivering impactful insights. Collaborate with cross-functional teams to optimize project outcomes, enhance reporting, and support federa...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $114K *

Lead the charge in advancing quality engineering through test automation, leveraging Playwright and TypeScript. Collaborate with stakeholders, mentor teams, and integrate AI tools to enhance testing p...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by managing and optimizing Linux server environments. Utilize your expertise in automation and security to support critical infrastructure across various networks while ensuring sy...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $90K *

Join the charge in optimizing enterprise systems by managing complex infrastructures, supporting project teams, and driving innovation in healthcare technology. Collaborate effectively to ensure seaml...

Vaughan, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$60K - $500K+*

Manage software and data configuration activities, ensuring version control and integrity. Collaborate with teams to validate and distribute simulation products, maintaining accurate documentation and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform analytics delivery by supporting a global team in optimizing trade pricing systems, enhancing performance, and ensuring compliance with regulations while collaborating across teams in a dyna...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $95K *

Unlock your potential as you evaluate and enhance training programs, ensuring they meet organizational needs. Collaborate with teams to develop innovative solutions and facilitate impactful training e...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $105K *

Transform IT infrastructure management by leading cybersecurity, network systems, and backup solutions. Drive operational excellence and support critical projects while ensuring reliability and securi...

Surrey, BCIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $145K *

Transform complex technology solutions by leading end-to-end delivery across teams and systems. Drive integration, manage dependencies, and ensure operational readiness in an Agile environment, delive...

Montreal, QCIn-Person

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $145K *

Manage end-to-end delivery of complex technology solutions, coordinating cross-team dependencies and ensuring production readiness. Collaborate in an Agile environment to drive successful integration...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $176K *

Drive your career with analytical expertise to support insider threat detection. Collaborate with teams to interpret data, develop actionable insights, and enhance security measures. Leverage your ski...

6 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.