Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$75K - $98K *

Elevate student success by managing and enhancing SIS applications, ensuring accurate data flow and user access. Collaborate with teams to develop solutions that support enrollment, attendance, and gr...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$124K - $143K *

Empower production excellence by designing robust manufacturing processes and procedures. Collaborate with cross-functional teams to enhance mechanical integrity and ensure product performance through...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$66K - $110K *

Optimize your career by joining a dynamic team of cyber threat experts. You'll monitor, detect, and respond to security incidents, ensuring robust protection for customer environments while collaborat...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform testing processes by managing manual and automated efforts, ensuring quality through robust test scripts and defect management while supporting Risk Management Framework activities...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Support the reliability and performance of live OTT streaming platforms. Optimize video pipelines, troubleshoot streaming issues, and collaborate with CDN partners to enhance delivery and user experie...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $112K *

Collaborate with stakeholders to analyze business needs, drive process improvements, and support application enhancements. Leverage SQL and data analysis to deliver effective solutions while mentoring...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive quality assurance excellence by engineering automated testing solutions, ensuring applications meet enterprise standards. Collaborate on functional and non-functional testing while mentoring pee...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Elevate quality assurance by leading automated testing and ensuring all applications meet enterprise standards. Collaborate with developers to remediate defects, while designing and implementing robus...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $110K *

Drive enterprise quality assurance by developing and implementing automated testing solutions. Collaborate with stakeholders to ensure application functionality meets defined standards and enhance tes...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Support the enhancement of IT risk and cybersecurity controls by translating security standards into measurable, testable controls. Focus on control development, effectiveness testing, and compliance...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$77K - $176K *

Shape the future of data analysis by leading user needs management, defining operational objectives, and enhancing user experience through actionable insights and effective collaboration with stakehol...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in modernizing and securing infrastructure platforms, ensuring optimal performance and compliance. Collaborate with cross-functional teams to maintain reliable systems and support stra...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of automation by analyzing processes and building solutions. Collaborate with users to uncover insights, create automations, and enhance existing workflows, ensuring efficiency and re...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Design and develop robust automated test frameworks for enterprise applications. Execute CI/CD integration, conduct systems analysis, and enhance software quality through effective validation strategi...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join our team to engineer high-quality automated test solutions, ensuring the reliability and performance of enterprise applications. Collaborate cross-functionally to deliver robust frameworks and le...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Develop comprehensive engineering and program documentation to support systems integration and sustainment, collaborating with multidisciplinary teams to ensure technical accuracy and clarity in a dyn...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a team that's dedicated to optimizing enterprise IT systems while ensuring high availability and performance. Collaborate on infrastructure management, providing expert support to maintain a secu...

1 month ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $136K *

Elevate our risk management practices by integrating compliance into business processes. Collaborate across teams to conduct assessments, design controls, and drive automation, enhancing audit readine...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$75K - $136K *

Join us in transforming risk management by integrating innovative solutions into business processes. Collaborate across teams to enhance compliance, automate controls, and drive enterprise-wide change...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Shape the future of semiconductor maintenance by ensuring optimal tool performance, troubleshooting issues, and collaborating with engineering teams to enhance reliability and efficiency in a fast-pac...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$71K - $94K *

Deliver exceptional executive technology support, ensuring seamless operations for leadership through proactive assistance, AV readiness, and high-visibility event coordination, while fostering strong...

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $145K *

Lead the charge in providing exceptional technical support for inverter-based products, collaborating with cross-functional teams to enhance documentation and troubleshooting tools, while ensuring cus...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.