Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $110K *

Engage with stakeholders to define IT architecture for a key project. Collaborate with teams to document requirements and maintain project documentation. Ideal for organized individuals with a backgro...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$104K *

Unlock your potential as a Senior Data Analyst, transforming raw data into actionable insights. Collaborate with cross-functional teams to design and validate customizable dashboards, ensuring data ac...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Lead the charge in transforming analytics solutions by creating impactful visualizations, analyzing KPIs, and driving product strategy to enhance performance measurement across diverse marketing chann...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to implement and maintain IT systems across diverse environments, ensuring high performance and security for mission-critical operations. Collaborate with engineers to support vita...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Support critical IT infrastructure by managing Active Directory and Windows Server environments, while also administering Acumatica ERP. Collaborate with teams to enhance security, streamline operatio...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to enhance Epic HB Claims applications, driving innovative solutions and optimizing workflows. Collaborate with stakeholders to ensure successful implementation and provide expert...

San Antonio, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $136K *

Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...

Missouri, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion the coordination of SLDC processes, ensuring cross-functional alignment and user support. Collaborate with teams to enhance technology use, drive user adoption, and maintain data integrity wh...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Engineer innovative software solutions for UAS products, driving development and deployment across the software lifecycle. Collaborate with cross-functional teams to enhance capabilities and ensure hi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $104K *

Elevate patient care by ensuring the performance and safety of clinical equipment. Collaborate with clinicians to provide guidance and support, while maintaining compliance and efficient operations in...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$67K - $104K *

Take ownership of the performance and maintenance of complex clinical equipment, ensuring safety and accuracy for uninterrupted patient care. Collaborate with clinicians to enhance operations through...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$67K - $104K *

Transform your career by ensuring critical medical equipment is safe and operational. Collaborate with clinicians to enhance patient care through expert troubleshooting and compliance, while enjoying...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $90K *

Lead the charge in optimizing and enhancing ServiceNow platforms, ensuring streamlined operations through effective administration, development, and integration support while collaborating with cross...

Markham, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team providing cutting-edge technology and portfolio management support for Navy operations. Collaborate cross-functionally to enhance initiatives and streamline workflows, delivering i...

4 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead cross-functional product development and manufacturing initiatives, ensuring cost, quality, and performance objectives are met. Collaborate with teams to resolve challenges and drive continuous i...

3 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Elevate your career by providing advanced support for banking deposit applications in a dynamic IBM mainframe environment. Collaborate with cross-functional teams to troubleshoot complex issues and en...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Drive validation excellence by developing test strategies and collaborating cross-functionally to enhance SSD quality and efficiency. Leverage AI tools to optimize processes and ensure timely project...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to enhance client and enterprise systems through efficient test engineering. Drive process improvements, manage inventory, and execute test cases while solving complex issues in a...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to developing and supporting OT applications, enhancing manufacturing operations through effective deployment, troubleshooting, and training while ensuring compliance with...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of operational technology by developing reusable engineering solutions, ensuring deployment readiness, and leading cross-functional teams to enhance manufacturing operations globally...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$65K - $98K *

Manage and support enterprise network infrastructure, ensuring security, performance, and availability across data centers and cloud environments. Collaborate with teams to optimize connectivity and t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Architect innovative datacenter solutions, optimizing AI infrastructure and performance. Collaborate with high-profile clients to enhance power and thermal management, driving advancements in liquid c...

Today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's enhancing security for operational technology environments. Play a key role in daily operational support, threat identification, and compliance management, while developing automate...

Calgary, ABIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.