Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Lead and optimize integration services, ensuring quality outcomes and high performance. Collaborate with teams to support internal and client needs while managing departmental associates and driving c...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform business operations by optimizing IT systems and infrastructure. Serve as a liaison between users and IT, ensuring systems are reliable, efficient, and aligned with organizational goals thro...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $88K *

Join a team that's dedicated to enhancing the skills of O&M personnel through innovative training programs across Wind, Solar, and BESS technologies. Shape learning experiences, ensure compliance, and...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$99K - $225K *

Champion user-centric design by crafting intuitive digital experiences for self-service cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$99K - $225K *

Join a dynamic team to design intuitive user experiences for cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research, prototyping, and interface...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$75K - $90K *

Join a dynamic team to drive strategic initiatives, collaborating across functions to translate complex business needs into actionable strategies that enhance operational effectiveness and deliver mea...

Chattanooga, TNRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$88K - $115K *

Help us ensure operational excellence in IT infrastructure by providing ongoing support, monitoring system health, and collaborating across teams to optimize performance and efficiency in a dynamic, i...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Join a team that's dedicated to enhancing IT infrastructure through Windows Server Administration and Azure management. Collaborate on cybersecurity measures and provide vital support to ensure operat...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$66K - $105K *

Unlock the potential of quantum technology by assembling and testing complex UHV hardware. Collaborate with engineers to enhance processes and ensure quality in a fast-paced, innovative environment fo...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$77K - $176K *

Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$99K - $225K *

Join our dynamic network engineering team to design, implement, and maintain a global network infrastructure, ensuring secure and optimized connectivity across diverse environments while troubleshooti...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Unlock potential by leveraging your 5+ years of expertise in ServiceNow integrations and data analytics. Collaborate in a hybrid environment to enhance asset management and optimize productivity using...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $125K *

Accelerate your career by designing and maintaining IT systems that enhance operational efficiency and support a distributed workforce in a dynamic environment...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Champion mission-critical IT systems by operating, maintaining, and optimizing complex environments. Collaborate with technical teams to ensure reliability and mission readiness while providing Tier 1...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Elevate your career by leading the strategic direction and support of IBM CICS environments. Collaborate with cross-functional teams to ensure system stability and performance while driving modernizat...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $155K *

Engage in the strategic direction and support of IBM CICS environments, ensuring stability and performance. Collaborate with cross-functional teams to optimize mainframe operations and drive moderniza...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver expert telecommunication analysis and training, optimizing SIGINT systems to enhance operational effectiveness, collaborating with Intelligence Community partners to support critical mission r...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $145K *

Drive technical excellence by resolving complex issues in enterprise architectures, enhancing customer success through deep troubleshooting, automation, and collaboration with cross-functional teams t...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion IT support across global offices by troubleshooting, managing endpoints, and enhancing user experience. Collaborate with teams to ensure efficient onboarding, offboarding, and technical assis...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$124K - $145K *

Grow your career with a role that drives compliance and governance within Platform Engineering. As a Business Analyst, you'll monitor regulations, enhance processes, and collaborate across teams to el...

Charlotte, NCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $145K *

Redefine compliance and governance strategies by leading initiatives that enhance best practices and foster collaboration within technology teams while ensuring adherence to regulatory standards and e...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to provide 24/7 technical support for global markets applications, optimizing processes and managing incidents in a fast-paced environment. Collaborate with stakeholders to enhance...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $123K *

Elevate your career by managing HR functions, including recruitment and onboarding, while fostering effective relationships across departments. This role offers a chance to enhance operational efficie...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.