Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$100K - $135K *
Drive impactful mortgage analysis through collaboration with cross-functional teams. Leverage industry expertise to optimize integrations, enhance product functionality, and document processes for tra...
Reposted 3 weeks ago
$92K - $110K *
Deliver strategic leadership and operational oversight to enhance decision-making processes within the Veterans Health Administration's EHRM, ensuring effective collaboration and communication across...
1 week ago
Application Analyst, Clinical Informatics (EpicCare Inpatient Ambulatory)
$75K - $90K *
Deliver essential support in clinical applications, enhancing EMR systems while collaborating with diverse healthcare teams to optimize patient care delivery and resolve issues effectively...
4 weeks ago
Business Systems Analyst (Operational Technology)
$85K - $100K *
Drive operational excellence by collaborating with cross-functional teams to identify priorities and deliver scalable technology solutions that enhance manufacturing systems and processes across produ...
1 week ago
Sr. Analyst, System Testing II (Hybrid)
$110K *
Elevate your career by leading system testing for cloud applications. Collaborate with cross-functional teams to design and execute test strategies, ensuring quality and compliance in AWS environments...
1 week ago
$85K - $90K *
Transform data into actionable insights as a Senior Programmer Analyst, driving enterprise reporting and analytics through Snowflake and Qlik. Collaborate with teams to enhance data accessibility and...
1 week ago
$80K - $95K *
Engineer innovative IT solutions by managing system configurations, evaluating current technologies, and planning upgrades to enhance performance and scalability. Collaborate with teams to ensure syst...
2 weeks ago
System Administrator, SNOC/Service Desk
$88K - $108K *
Empower the stability of critical systems by resolving complex IT and OT issues, collaborating with diverse teams, and maintaining operational continuity in a 24x7 environment as the final escalation...
3 weeks ago
System Administrator, SNOC/Service Desk
$88K - $108K *
Elevate IT reliability by expertly managing complex incidents across IT and OT systems. Serve as the key escalation point during business hours, ensuring efficient resolution and seamless collaboratio...
3 weeks ago
$80K - $135K *
Empower your career as you manage and enhance IT systems, ensuring optimal performance and security. Collaborate with teams to troubleshoot, maintain, and support diverse technologies, guiding day-to...
4 weeks ago
$80K - $135K *
Unlock your potential by supporting and optimizing IT systems infrastructure, overseeing operations and problem resolution across various platforms, and ensuring high performance in a dynamic and coll...
4 weeks ago
$110K - $130K *
Champion continuous process improvement and organizational redesign, providing expert analysis and guidance to enhance business processes. Collaborate with cross-functional teams to implement effectiv...
1 week ago
$95K - $115K *
Join a dynamic team as a Sr. Business Process Analyst, driving process improvements and organizational redesign. Leverage your expertise in Agile methodologies to enhance client engagement and deliver...
1 week ago
$146K - $244K *
Join our Cybersecurity Operations team as a Cyber Threat Intelligence Analyst, where you'll transform emerging cyber threats into actionable intelligence, collaborating with various teams to enhance s...
2 weeks ago
$78K - $88K *
Support IT operations by providing front-line technical assistance, troubleshooting issues, and ensuring a seamless user experience within a busy office environment while effectively enhancing custome...
Reposted yesterday
$100K - $110K *
Engage with stakeholders to define IT architecture for a key project. Collaborate with teams to document requirements and maintain project documentation. Ideal for organized individuals with a backgro...
3 days ago
$70K - $116K *
Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...
1 month ago
Senior Data Analyst, Fixed Term - Toronto
$104K *
Unlock your potential as a Senior Data Analyst, transforming raw data into actionable insights. Collaborate with cross-functional teams to design and validate customizable dashboards, ensuring data ac...
Yesterday
$80K - $95K *
Lead the charge in transforming analytics solutions by creating impactful visualizations, analyzing KPIs, and driving product strategy to enhance performance measurement across diverse marketing chann...
Today
$95K - $115K *
Join a dynamic team to implement and maintain IT systems across diverse environments, ensuring high performance and security for mission-critical operations. Collaborate with engineers to support vita...
Yesterday
$80K - $95K *
Support critical IT infrastructure by managing Active Directory and Windows Server environments, while also administering Acumatica ERP. Collaborate with teams to enhance security, streamline operatio...
Reposted 4 weeks ago
$83K - $125K *
Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...
Yesterday
Clinical IS Analyst (Epic) - Senior
$95K - $115K *
Join a dynamic team to enhance Epic HB Claims applications, driving innovative solutions and optimizing workflows. Collaborate with stakeholders to ensure successful implementation and provide expert...
6 days ago
Senior National Technical Support Analyst-VRV
$80K - $136K *
Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...
2 weeks ago
$80K - $95K *
Champion the coordination of SLDC processes, ensuring cross-functional alignment and user support. Collaborate with teams to enhance technology use, drive user adoption, and maintain data integrity wh...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.