IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system-related issues, supporting employee onboarding and offboarding activities, and ensuring timely resolution of technical incidents while delivering exceptional customer service.
The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements.
• Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications.
• Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
• Perform hardware and software installations, upgrades, and system configurations.
• Support employee workstation deployments, relocations, and technology setup across multiple office locations.
• Provide technical support for company-sponsored meetings, events, and special projects.
• Conduct computer orientation sessions for new employees and provide on-the-job training to department staff.
• Communicate technical information clearly and effectively to users, management, and team members.
• Maintain accurate documentation of support activities, system changes, and technical procedures.
• Assist with inventory management and tracking of IT equipment and technology assets.
Required Qualifications:
• Experience providing technical support in a Help Desk, desktop support, or IT support environment.
• Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment.
• Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management.
• Must be able to lift up to 40 pounds.
• Demonstrated ability to work effectively both independently and as part of a team.
• Self-starter with strong problem-solving skills and a results-oriented mindset.
Preferred Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials.
• Experience with ServiceNow, Freshdesk, or other IT service management platforms.
• Knowledge of data migration, data coordination, or system conversion projects.
• Experience supporting enterprise-level hardware deployments and relocations.
• Familiarity with user account administration, software licensing, and endpoint management tools.
Anticipated Salary Range: $78,000.00 - $88,000.00 per year
