Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$75K - $158K *

Champion the full requirements lifecycle for a Defense Health Agency mission, translating complex business needs into actionable deliverables while collaborating with diverse stakeholders in an Agile...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $110K *

Drive impactful partnerships by serving as a senior technical authority, guiding complex integrations and fostering seamless collaboration across teams to elevate partner experiences and optimize tech...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $130K *

Transform complex systems into innovative solutions by analyzing user needs and redefining objectives. Collaborate with teams to ensure seamless performance and implement new technologies while enhanc...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Develop and translate business requirements into functional specifications while collaborating across teams. Drive data governance, analytics, and user training in an Agile environment, enhancing proj...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $181K *

Drive your career forward by designing and executing comprehensive test plans for software applications, ensuring compliance and quality while collaborating with teams to identify and resolve defects...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $116K *

Unlock potential by resolving complex Tier II IT issues for a large-scale enterprise, ensuring optimal end-user support and system performance across multiple security environments while collaborating...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$62K - $141K *

Unlock potential by designing and implementing software integration solutions that enhance national security missions, ensuring seamless connectivity across diverse systems and supporting critical dat...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join us to drive impactful technical analysis as a Senior Manager, bridging business needs with strategic tech solutions across capital markets, fostering collaboration with cross-functional teams for...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Reimagine IT leadership by overseeing day-to-day operations and guiding a team. Own incident response, vendor relationships, and support functions for both warehouse and corporate environments while d...

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Transform business needs into actionable data solutions by blending analytical expertise with technical strategy. Collaborate with cross-functional teams to innovate data products that drive measurabl...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive operational excellence by supporting enterprise Mainframe systems. Manage high-volume batch processing and workload automation while ensuring system stability across multiple LPARs. Collaborate...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in driving strategic technology initiatives by managing a team of business analysts, ensuring effective project execution, and fostering collaboration across departments to enhance org...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in defining and enhancing data center delivery standards, ensuring quality and efficiency across complex projects. Collaborate with teams to improve technical methods and support scala...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $99K *

Elevate your programming career by collaborating with teams to design, test, and enhance software solutions. Utilize your expertise in various programming languages and database management to drive in...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$89K - $135K *

Take ownership of preventive maintenance and troubleshooting for HITEC systems. Collaborate with teams to ensure effective field execution, customer communication, and operational discipline while mai...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$83K - $127K *

Join a dynamic team to enhance customer success through technical expertise in software solutions, focusing on endpoint security and service delivery. Collaborate with clients to implement and optimiz...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Shape the future of customer success by implementing HP's software solutions, focusing on DEX and endpoint security. Collaborate with clients to enhance their experience and drive value through strate...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$87K - $120K *

Drive excellence in clinical environments by leading complex equipment management, solving advanced technical issues, and mentoring teams to enhance performance and safety in healthcare delivery...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$87K - $120K *

Optimize healthcare delivery by leading complex equipment management, mentoring technicians, and driving performance. Collaborate with clinicians to solve advanced technical issues and enhance team ca...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$93K - $155K *

Shape the future of application security by embedding robust practices within the software development lifecycle. Collaborate with developers to identify and remediate vulnerabilities in modern applic...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Innovate advanced automation solutions by developing and optimizing production systems. Collaborate cross-functionally to ensure safe, efficient operations that meet project specifications, shaping th...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$59K - $122K *

Join a team that's dedicated to delivering exceptional Tier I IT support, troubleshooting, and customer service. Collaborate with technical teams to resolve issues efficiently while maintaining high s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $198K *

Provide expert technical support for global equipment deployment, ensuring seamless installation and configuration of systems. Lead initiatives, mentor junior staff, and coordinate logistics to enhanc...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the transformation of incident management by migrating from Moogsoft to PagerDuty. Redesign workflows, integrate monitoring tools, and ensure seamless production monitoring with zero downtime whi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower innovation as a Business Analyst, driving transformation through analytical insights and collaboration. Engage with leaders to identify opportunities, optimize processes, and deliver next-gen...

Calgary, ABIn-Person

5 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.