Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$80K - $95K *
Support the defense of USAF infrastructure by analyzing cyber threats, developing risk mitigation strategies, and ensuring mission success through effective information security practices and collabor...
4 days ago
Sr IT Business Analyst - Digital Communications
$87K - $149K *
Lead the transformation of digital communications by translating business needs into actionable requirements. Collaborate across teams to enhance customer engagement, focusing on SMS and ensuring comp...
3 days ago
Sr IT Business Analyst - Digital Communications
$87K - $149K *
Join a team that's dedicated to enhancing digital communication capabilities. As a Senior IT Business Analyst, you'll bridge business needs and technical solutions, ensuring effective delivery of SMS...
3 days ago
ITS Application Analyst II / IS Care Connect
$80K - $95K *
Transform healthcare operations by supporting Epic Resolute Professional Billing Claims. Engage with teams to analyze workflows, troubleshoot issues, and enhance application functionality, ensuring op...
1 week ago
ITS Application Analyst II / IS Care Connect
$80K - $95K *
Elevate your career by supporting and enhancing the Epic Resolute Professional Billing Claims module. Collaborate with teams to analyze workflows, troubleshoot issues, and ensure optimal application p...
1 week ago
$80K - $95K *
Partner with us to enhance patient scheduling and access through Epic Cadence. Collaborate with clinical and operational teams to optimize workflows, manage provider templates, and improve overall pat...
2 days ago
$110K - $130K *
Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...
1 week ago
$72K - $93K *
Elevate your career by providing essential technical support for cutting-edge manufacturing control systems while working collaboratively to enhance operational efficiency and system reliability in a...
Reposted 2 weeks ago
$63K - $126K *
Build innovative population health initiatives to enhance quality care and improve member experiences. Leverage expertise in health analytics and accreditation to drive measurable outcomes and operati...
Reposted today
Analyste / Ingénieur-e Déploiement, Ingénierie Réseaux Salles de serveurs
$80K - $95K *
Join a team that's driving innovation in server room network engineering. You'll lead projects in standardization and enhancement while providing consultancy and insights to improve network integrity...
4 weeks ago
Audit Manager I, Technology (ATH 1214)
$81K - $115K *
Grow your career with a dynamic team as you execute IT audits, assess risks, and enhance control environments. Collaborate with stakeholders to deliver high-quality outcomes and develop expertise in t...
3 days ago
$80K - $95K *
Partner with us to conduct critical analyses and assessments, supporting advanced technology development and integration for defense systems, while ensuring mission effectiveness and capability enhanc...
1 week ago
$86K - $198K *
Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...
6 days ago
Senior Principal Engineering Technologist
$200K - $258K *
Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...
5 days ago
10889- Sr. Desktop Support Specialist
$80K - $95K *
Unlock potential by designing and maintaining high-performance workstation environments, ensuring optimal user productivity through advanced endpoint management, automation, and collaboration with cro...
3 days ago
$102K - $129K *
Lead the charge in providing L2 support for Security Operations Centers applications, ensuring platform stability through troubleshooting, incident management, and proactive system health checks acros...
1 week ago
$90K - $110K *
Play a key role in leading a dynamic tech team, delivering strategic IT solutions, and enhancing client satisfaction through effective management and innovative technology implementations...
1 week ago
Customer Support Manager (Tier II & III)
$133K - $206K *
Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...
3 weeks ago
Customer Support Manager (Tier II & III)
$133K - $206K *
Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...
3 weeks ago
Sr Associate Analyst, IT Cybersecurity Business Engagement
$80K - $95K *
Support cybersecurity awareness and training initiatives, engage with stakeholders, and enhance security culture through effective communication and program coordination. Drive continuous improvement...
3 days ago
Software Engineer (Skill Level 1-3)
$110K - $130K *
Lead the charge in developing, maintaining, and enhancing software systems while ensuring adherence to design requirements. Collaborate on design and testing, troubleshoot software issues, and guide s...
Reposted 4 weeks ago
Lead Functional Support Analyst - Army Training Products
$95K - $115K *
Drive the future of Army training products by providing expert functional and technical leadership. Collaborate with key stakeholders to ensure effective development, integration, and quality assuranc...
1 week ago
Lead Functional Support Analyst - Army Training Products
$95K - $115K *
Join a team that's shaping the future of Army training products. As a Lead Functional Support Analyst, you'll provide expert guidance and leadership in developing and sustaining Combined Arms Training...
1 week ago
$80K - $95K *
Optimize network performance and security while managing diverse infrastructure tasks. Collaborate to enhance technology solutions and support operational efficiency, ensuring a robust network environ...
Reposted 4 weeks ago
$80K - $95K *
Grow your career with a dynamic role in network administration, focusing on design, implementation, and security of network infrastructures while managing projects and enhancing operational performanc...
Reposted 4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.