Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Support the defense of USAF infrastructure by analyzing cyber threats, developing risk mitigation strategies, and ensuring mission success through effective information security practices and collabor...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $149K *

Lead the transformation of digital communications by translating business needs into actionable requirements. Collaborate across teams to enhance customer engagement, focusing on SMS and ensuring comp...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $149K *

Join a team that's dedicated to enhancing digital communication capabilities. As a Senior IT Business Analyst, you'll bridge business needs and technical solutions, ensuring effective delivery of SMS...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Transform healthcare operations by supporting Epic Resolute Professional Billing Claims. Engage with teams to analyze workflows, troubleshoot issues, and enhance application functionality, ensuring op...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Elevate your career by supporting and enhancing the Epic Resolute Professional Billing Claims module. Collaborate with teams to analyze workflows, troubleshoot issues, and ensure optimal application p...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Partner with us to enhance patient scheduling and access through Epic Cadence. Collaborate with clinical and operational teams to optimize workflows, manage provider templates, and improve overall pat...

Green Bay, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $93K *

Elevate your career by providing essential technical support for cutting-edge manufacturing control systems while working collaboratively to enhance operational efficiency and system reliability in a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Media

$63K - $126K *

Build innovative population health initiatives to enhance quality care and improve member experiences. Leverage expertise in health analytics and accreditation to drive measurable outcomes and operati...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's driving innovation in server room network engineering. You'll lead projects in standardization and enhancement while providing consultancy and insights to improve network integrity...

Montreal, QCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$81K - $115K *

Grow your career with a dynamic team as you execute IT audits, assess risks, and enhance control environments. Collaborate with stakeholders to deliver high-quality outcomes and develop expertise in t...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Partner with us to conduct critical analyses and assessments, supporting advanced technology development and integration for defense systems, while ensuring mission effectiveness and capability enhanc...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $198K *

Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by designing and maintaining high-performance workstation environments, ensuring optimal user productivity through advanced endpoint management, automation, and collaboration with cro...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $129K *

Lead the charge in providing L2 support for Security Operations Centers applications, ensuring platform stability through troubleshooting, incident management, and proactive system health checks acros...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Play a key role in leading a dynamic tech team, delivering strategic IT solutions, and enhancing client satisfaction through effective management and innovative technology implementations...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $206K *

Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Support cybersecurity awareness and training initiatives, engage with stakeholders, and enhance security culture through effective communication and program coordination. Drive continuous improvement...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in developing, maintaining, and enhancing software systems while ensuring adherence to design requirements. Collaborate on design and testing, troubleshoot software issues, and guide s...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive the future of Army training products by providing expert functional and technical leadership. Collaborate with key stakeholders to ensure effective development, integration, and quality assuranc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's shaping the future of Army training products. As a Lead Functional Support Analyst, you'll provide expert guidance and leadership in developing and sustaining Combined Arms Training...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Optimize network performance and security while managing diverse infrastructure tasks. Collaborate to enhance technology solutions and support operational efficiency, ensuring a robust network environ...

Vernon, BCIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Grow your career with a dynamic role in network administration, focusing on design, implementation, and security of network infrastructures while managing projects and enhancing operational performanc...

Vernon, BCRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.