Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$72K - $104K *

Lead the charge in testing and maintaining substation electrical equipment with minimal supervision. Utilize your expertise to troubleshoot issues, ensure safety, and collaborate with engineers for ef...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $260K *

Advance national security by analyzing and reporting SIGINT data. Collaborate with teams to synthesize intelligence products, ensuring mission success through informed decision-making and strategic in...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize server infrastructure by managing Red Hat, VMware, and Windows systems. Automate operations with Ansible, ensure compliance, and support cloud migration efforts while participating in a 24/7...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join our dynamic IT team to ensure seamless operations of internal systems, providing technical support to staff while optimizing technology and efficiency in a fast-paced startup environment. Your so...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Lead the establishment of an in-house IT function, overseeing systems, security, and support. Manage endpoint and identity solutions while driving improvements in technology practices, documentation...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $150K *

Lead the charge in building a robust in-house IT function, overseeing infrastructure, security, and service delivery while transitioning from outsourced management. Manage a growing team to ensure opt...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $165K *

Join a team that's dedicated to bridging business needs with technical solutions. As a Business Systems Analyst, you'll enhance operational efficiency through process analysis, requirements gathering...

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Lead data governance initiatives by developing dashboards, ensuring data quality, and translating complex analytics into actionable insights for leadership. Collaborate with cross-functional teams to...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Empower your career as you bridge business and technology, analyzing investment product lifecycles and ensuring seamless operations. Collaborate with leaders and engineers to enhance systems and data...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of systems administration by managing upgrades, troubleshooting, and ensuring security compliance across Linux and Windows environments. Collaborate on cloud architecture and maintain...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Transform application performance monitoring by leveraging your Dynatrace expertise. Collaborate with cross-functional teams to analyze data, troubleshoot issues, and implement solutions that enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Support network operations by monitoring and optimizing pLTE, Wi-Fi, and wired networks. Collaborate with multi-tier teams to ensure high availability and performance of connectivity services in an in...

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Transform regulatory compliance through innovative data solutions, leading a team to develop automated testing and monitoring capabilities across retail banking products, ensuring adherence to complex...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Champion innovative solutions by leading a team to enhance automated testing and monitoring in retail banking, ensuring compliance through data-driven insights and collaboration with stakeholders...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Lead the charge in developing automated testing and monitoring solutions for retail banking, leveraging advanced analytics to ensure compliance and enhance data-driven decision-making across multiple...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$93K - $129K *

Lead the charge in enhancing cybersecurity awareness through engaging events and communications. Collaborate with internal teams and external partners to drive impactful initiatives that educate and e...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$93K - $129K *

Manage and execute security awareness events, fostering collaboration with internal teams and external partners. Utilize strong communication skills to engage diverse audiences and enhance cybersecuri...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $110K *

Empower your career by providing advanced IT support, leading teams, and managing projects. You'll resolve complex technical issues, enhance system efficiency, and deliver exceptional customer service...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $83K *

Empower the university's core operations by configuring and supporting enterprise systems. Collaborate with stakeholders to enhance user experience and ensure compliance while driving continuous impro...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$137K - $200K *

Lead the charge in designing and delivering innovative technology solutions while mentoring a team of developers to enhance productivity and ensure high-quality standards across the software developme...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$137K - $200K *

Shape the future of technology solutions by leading teams in the design, development, and delivery of high-quality software. Drive innovation and enhance processes to meet developmental schedules and...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $154K *

Join a team that drives technology solutions through innovative software design and development. Lead project initiatives, mentor junior developers, and ensure high-quality delivery aligned with busin...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $154K *

Join a team that's redefining technology solutions by providing expert leadership in software development, guiding projects from design to delivery while ensuring alignment with business objectives an...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.