Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Lead the charge in delivering outstanding technical support and case management for complex escalated issues, ensuring customer success and trust while collaborating with teams to provide timely, high...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $99K *

Lead the charge in providing specialized IT support for Prisoner Enrollment and Verification Stations, ensuring optimal performance of hardware and systems while delivering exceptional customer servic...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Transform enterprise technology initiatives by connecting business goals with technical solutions. Collaborate in an Agile environment to analyze requirements, support Medicare systems, and ensure eff...

Columbia, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Join a team that's driving enterprise technology initiatives by connecting business objectives with innovative technical solutions in an Agile environment, focusing on Medicare-related systems and clo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$91K - $141K *

Join a team that's dedicated to resolving complex Tier II IT issues for a large enterprise. You'll analyze, troubleshoot, and implement solutions for end-user computing challenges while ensuring compl...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $92K *

Drive end-user support by providing onsite and remote assistance for hardware, software, and connectivity issues. Manage incident resolution and coordinate field services to ensure seamless IT operati...

Kelowna, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$78K - $102K *

Support business operations by implementing and troubleshooting technology systems across various locations. Engage with teams to enhance processes and provide training, ensuring effective use of appl...

6 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$78K - $132K *

Join a dynamic team providing Tier 1 technical support for end-user computing and enterprise systems. Collaborate with users and IT teams to resolve issues, enhance technology, and ensure seamless ope...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team as you provide Tier 2 technical support for critical applications, ensuring seamless operations and customer satisfaction. Collaborate with IT teams and vendors to troubleshoot iss...

6 days ago

  •   Less than 5 years exp.  •   Media

$85K - $110K *

Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Empower manufacturing operations by providing on-site IT support, ensuring optimal performance of technology and systems in a GMP environment. Collaborate with teams to troubleshoot issues and maintai...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to providing top-tier IT support in a dynamic environment. Utilize your technical expertise to ensure seamless operations and maintain high levels of customer service for...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$84K - $89K *

Join a team that's dedicated to delivering exceptional technical support for complex platform and integration issues. Collaborate with cross-functional teams to resolve escalated cases, enhance custom...

Ontario, CARemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion exceptional customer support by resolving complex technical issues and collaborating with engineering and installers to drive solutions, ultimately enhancing user experience and operational e...

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$69K - $98K *

Reimagine your career as you provide Level 2 support for a large-scale enterprise network. Connect with teams, troubleshoot complex issues, and enhance operational excellence in a dynamic, 24/7 enviro...

Toronto, ONIn-Person

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...

Edmonton, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $90K *

Partner with us to enhance financial security by managing intermediary relationships and contracts. This role involves oversight of operational processes, compliance, and data analysis, ensuring effec...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $105K *

Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$55K - $120K *

Unlock potential by leading critical IT operations, ensuring seamless service delivery and infrastructure management while collaborating across teams to enhance performance and compliance in a dynamic...

Toronto, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support, specializing in hydraulic and pneumatic systems. You'll engage with customers, ensuring their needs are met while fostering st...

Milton, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in providing analytical support for a government client, enhancing project operations through effective communication and collaboration. Join a dynamic team to streamline processes and...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Optimize network security and infrastructure by leading assessments, implementing solutions, and ensuring robust protocols. Collaborate with teams to enhance system performance and manage disaster rec...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.