Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Reimagine cross-border shipping solutions by leading requirements for our platforms. Collaborate with diverse teams to drive stakeholder alignment and ensure seamless delivery from discovery to implem...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$79K - $84K *

Join our team to provide Tier 1 and 2 IT support, troubleshoot issues, and enhance user satisfaction. Collaborate with colleagues to maintain systems, improve processes, and deliver exceptional servic...

Princeton, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team to analyze processes and implement Salesforce solutions. Collaborate with stakeholders, developers, and teams to enhance system functionality and ensure user alignment for impactfu...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$50K - $175K *

Collaborate with a dynamic team to support lifecycle management and in-service activities across NAS programs, enhancing coordination, communication, and tracking for optimal FAA operational efficienc...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive operational excellence and system reliability for mission-critical trading platforms. Collaborate across teams to manage incident responses and influence system design, while mentoring talent an...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Empower teams by leading the Commercial Support Center, enhancing customer experience through effective problem resolution and strategic direction. Drive departmental goals while fostering collaborati...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$77K - $176K *

Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive software development excellence by analyzing, designing, and maintaining applications. Lead integration projects and optimize database performance while ensuring system interoperability across p...

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of employee engagement by analyzing survey data, advising organizations, and guiding strategic action plans. Collaborate with HR leaders to enhance employee experiences and drive enga...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Healthcare

$170K - $201K *

Join a dynamic team driving enterprise reliability through expert system administration and troubleshooting. Optimize resource utilization and manage complex configurations, ensuring system integrity...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$69K - $158K *

Elevate your career by crafting high-quality technical documentation for cybersecurity solutions. Collaborate with cross-functional teams to deliver impactful reports and presentations that meet clien...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Transform complex information into clear, high-quality documentation. Collaborate with cross-functional teams to deliver cybersecurity solutions, ensuring client expectations are met through expert ed...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Accelerate progress at the intersection of technology and communication, crafting high-quality technical documentation for cybersecurity solutions. Collaborate with cross-functional teams to deliver i...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Contribute to the development of high-quality technical documentation by collaborating with cross-functional teams, ensuring clarity and compliance while managing multiple projects in a fast-paced env...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$55K - $126K *

Engage with project teams to deliver high-quality technical documentation. Support project managers with analytical insights while ensuring compliance and accuracy in documentation. Collaborate effect...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $140K *

Shape the future of IT operations by bridging infrastructure and development teams. Utilize your expertise in ServiceNow ITOM to analyze requirements, streamline processes, and enhance operational eff...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$55K - $126K *

Champion organizational excellence by leveraging your technical editing skills to enhance performance through strategic recommendations and operational improvements across various management advising...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Unlock potential by providing expert technical support and solutions for desktop systems. Collaborate with users to resolve complex issues, manage upgrades, and ensure optimal performance in a dynamic...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$63K - $97K *

Elevate your career by providing first-line support and solutions for service requests, ensuring optimal system performance and customer satisfaction while collaborating with IT teams to enhance servi...

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Develop and enhance AI applications in a hybrid environment, collaborating with teams to integrate advanced technologies and improve media production systems while ensuring reliability and security...

Ottawa, ONHybrid

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Join a team that's driving innovation in AI by developing groundbreaking solutions for media production. Collaborate in an agile, high-performance environment to create impactful applications that fus...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$75K - $94K *

Join the charge in enhancing cybersecurity by analyzing network traffic, identifying threats, and coordinating incident responses. Leverage cutting-edge tools to protect vital resources and ensure a s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $93K *

Join the Level 2 Team to deliver exceptional IT support, resolving desktop issues and enhancing client experiences through effective troubleshooting and collaboration with global support groups...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Provide exceptional deskside IT support by resolving technical issues, collaborating with global teams, and ensuring top-notch customer service. Leverage your expertise in troubleshooting and client c...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.