Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$84K *

Join a team that's dedicated to enhancing public health through innovative information systems. You'll design, develop, and maintain applications while ensuring compliance and providing technical supp...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $98K *

Transform enterprise applications by analyzing, coding, and troubleshooting to enhance user experience and operational efficiency. Collaborate with diverse teams to ensure secure, reliable, and respon...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform data processing by developing scalable pipelines using Python, SQL, and Java. Collaborate with cross-functional teams to ensure high-quality deliverables while optimizing workflows and maint...

Yesterday

  •   Less than 5 years exp.  •   Staffing

$63K - $114K *

Join a team that's dedicated to providing expert technical support and infrastructure management. Lead hardware setups, troubleshoot systems, and enhance user experience while ensuring network securit...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$77K - $130K *

Join a dynamic team to implement and optimize enterprise wireless solutions, conduct RF surveys, and support network migrations. Collaborate with engineers to ensure successful deployments and enhance...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$77K - $130K *

Help us optimize enterprise wireless solutions by implementing, troubleshooting, and supporting networking infrastructure. Collaborate with teams to ensure successful deployments and enhance customer...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Join a team that's dedicated to engineering and supporting cutting-edge end-user computing technologies in a dynamic financial services environment, ensuring seamless operations and exceptional user e...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Lead the charge in advanced desktop support operations, overseeing technical projects and guiding teams to enhance enterprise technology initiatives while ensuring optimal performance and security of...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$98K - $163K *

Lead user support initiatives by enhancing software training and collaboration with IC users to foster software adoption, improve operational efficiency, and document user requirements. Drive impactfu...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$99K - $165K *

Take ownership of the Austin CTS test lab, leading a team to execute customer qualifications, manage test infrastructure, and ensure timely reporting of qualification statuses while driving process im...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $175K *

Transform your career by leveraging your technical expertise in energy management and commissioning. Collaborate with multidisciplinary teams to optimize system performance across complex projects in...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Develop innovative energy solutions as a Technical Services Engineer, driving energy conservation measures and optimizing system performance across complex multi-building projects in higher education...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex multi-building projects. Collaborate with diverse teams to optimize system performance and mentor staff...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Elevate your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and system optimization across complex multi-building environments in hig...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Support mission-critical systems by administering and optimizing Linux infrastructure, implementing automation, and ensuring security compliance in a dynamic environment. Collaborate with teams to tro...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $130K *

Join a dynamic team as you support and optimize IT systems in complex enterprise environments. Leverage your expertise in Linux, HPC, and advanced networking to enhance mission-critical infrastructure...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Elevate IT systems management by optimizing and supporting mission-critical infrastructure. Lead advanced troubleshooting in high-performance computing environments, ensuring seamless operations and e...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Engage in innovative problem-solving by applying computer science principles to enhance DoD systems. Lead projects, assess user needs, and drive automation improvements for U.S. Navy and Special Opera...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Join a team that's dedicated to maintaining aircraft safety and efficiency. Oversee engineering support, manage technical publications, and assist in aircraft maintenance for a streamlined operation w...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $95K *

Transform aircraft maintenance operations by providing technical support and ensuring compliance with regulatory standards. Play a key role in maintaining safety and efficiency while fostering effecti...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $95K *

Transform technical oversight of aircraft operations by ensuring safety, liaising with manufacturers, and managing maintenance programs effectively. Drive compliance and foster a culture of excellence...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Unlock advanced maritime capabilities for Special Operations Forces by guiding acquisition strategies, technical integration, and proactive risk management. Collaborate with government leaders to acce...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Reimagine cross-border shipping solutions by leading requirements for our platforms. Collaborate with diverse teams to drive stakeholder alignment and ensure seamless delivery from discovery to implem...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$79K - $84K *

Join our team to provide Tier 1 and 2 IT support, troubleshoot issues, and enhance user satisfaction. Collaborate with colleagues to maintain systems, improve processes, and deliver exceptional servic...

Princeton, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team to analyze processes and implement Salesforce solutions. Collaborate with stakeholders, developers, and teams to enhance system functionality and ensure user alignment for impactfu...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.