Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$110K - $130K *
Join a team that's dedicated to translating business needs into integrated enterprise solutions. Collaborate with stakeholders to define system requirements and lead the analysis for actionable capabi...
3 weeks ago
Microsoft 365 & Cloud Systems Analyst
$100K - $125K *
Advance the efficiency of IT operations by administering cloud services, managing user access, and supporting Microsoft 365 applications. Collaborate with teams to enhance technology solutions and ens...
3 weeks ago
Designated Technical Support Engineer - Central/East
$120K - $170K *
Champion customer success by delivering proactive and reactive technical support. Collaborate with cross-functional teams to enhance product and service experiences for a designated client base while...
4 weeks ago
Technical Services Engineer III
$147K - $197K *
Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...
1 week ago
Technical Services Engineer III
$120K - $161K *
Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...
1 week ago
Technical Services Engineer III
$147K - $197K *
Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...
1 week ago
Technical Services Engineer III
$134K - $179K *
Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...
1 week ago
Technical Services Engineer III
$134K - $179K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
1 week ago
Executive Deskside Support Technician
$106K - $132K *
Join a team that's dedicated to providing exceptional executive support, ensuring seamless technology experiences for high-level professionals through expert troubleshooting and relationship-building...
1 week ago
$55K - $120K *
Transform the way we operate by providing essential support to project teams, coordinating key activities, and driving strategic initiatives, ensuring seamless communication across stakeholders and en...
3 weeks ago
Business Support Analyst Senior
$85K - $162K *
Contribute to business optimization by analyzing complex data and processes. Support key functions with actionable insights to enhance operations and achieve strategic objectives. Collaborate across d...
Today
$116K - $147K *
Lead the charge in designing and analyzing information systems to meet user needs while ensuring compliance with the organization’s architecture. Collaborate with technical teams to develop effective...
Reposted 3 weeks ago
$116K - $147K *
Design and analyze information systems, collaborating with stakeholders to address user needs. Prepare technical documentation, conduct feasibility studies, and ensure optimal application performance...
Reposted 3 weeks ago
$110K - $130K *
Lead the charge in technology planning and operational support, bridging teams to ensure effective delivery and continuous improvement of site technology services in a complex manufacturing environmen...
2 days ago
$80K - $95K *
Manage cybersecurity initiatives to protect critical assets, ensuring compliance and risk mitigation while collaborating across departments to enhance security posture and support business functions e...
Today
$80K - $95K *
Engage in enhancing cybersecurity measures to protect critical assets while supporting business functions. Collaborate across departments to assess risks, manage incidents, and implement security solu...
Today
$80K - $95K *
Join a team that's dedicated to enhancing cybersecurity measures while supporting business functions. Leverage your expertise in network and endpoint security to protect critical assets and collaborat...
Today
$80K - $95K *
Elevate your career as you support and enhance cybersecurity measures, ensuring the protection of critical assets while collaborating across departments to address security challenges and drive initia...
Today
$80K - $95K *
Empower your career by enhancing cybersecurity measures and supporting business functions. Collaborate with teams to assess risks, manage security tools, and ensure data protection while fostering a c...
Today
Operational Support Lead Analyst
$93K - $140K *
Unlock potential by leading long-term capacity planning initiatives, optimizing workforce models, and collaborating with cross-functional teams to ensure operational efficiency and strategic alignment...
Today
Operational Support Lead Analyst
$93K - $140K *
Drive strategic capacity planning and optimization across multi-site operations. Leverage advanced analytics and stakeholder collaboration to enhance workforce efficiency and ensure compliance with op...
Today
$95K - $115K *
Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...
2 weeks ago
ServiceNow Programmer/ Analyst Sr.
$95K - $115K *
Transform healthcare technology by providing advanced programming and systems analysis support. Collaborate with HR leadership to enhance processes and efficiency while leading team assignments on str...
Yesterday
Solutions Analyst - Technology Adoption
$95K - $115K *
Transform workflows and technology into user-friendly solutions, enabling DOI employees to adopt modernized processes through analysis, documentation, and training while collaborating in cross-functio...
1 week ago
$80K - $85K *
Join a team that prioritizes customer success by troubleshooting and resolving technical issues for healthcare software solutions. Collaborate with engineering and success teams to enhance client expe...
3 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.