Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$62K - $103K *

Support a dynamic IT team by troubleshooting technical issues, maintaining systems, and enhancing procedures. Collaborate with colleagues to deliver exceptional service and ensure compliance with inte...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K *

Join a dynamic team as a Senior Technical Services Analyst, leveraging your data expertise to deliver complex data migration projects for diverse clients. Drive efficiency through automation and desig...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in shaping our enterprise network strategy, ensuring resilience and innovation. Collaborate with a skilled team to translate business needs into effective network solutions while overs...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $90K *

Join a team that's dedicated to delivering exceptional IT support by troubleshooting complex technical issues and enhancing service desk operations for a seamless user experience across the organizati...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$132K - $133K *

Transform business systems by defining project scopes and requirements. Collaborate with stakeholders to enhance system functionality and ensure alignment between technical solutions and business need...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$55K - $126K *

Drive success by managing global travel operations and ensuring project goals are met. Collaborate with stakeholders to implement effective strategies and maintain program quality, all while navigatin...

Today

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive security governance and risk management initiatives, ensuring compliance with standards and frameworks. Collaborate with stakeholders to assess risks, document findings, and enhance security pol...

Richmond, KYRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Oversee comprehensive security risk assessments and compliance initiatives, ensuring adherence to regulatory standards. Collaborate with stakeholders to enhance security governance and manage risk eff...

Today

  •   Less than 5 years exp.  •   Information Technology

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$60K - $180K *

Champion the management and support of advanced security systems and IT infrastructure. Leverage your expertise in Windows environments and physical access control to ensure operational reliability an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$81K - $115K *

Join a team that champions innovative solutions in Active Directory management. Leverage your expertise in designing, configuring, and supporting Windows environments while collaborating with cross-fu...

Mississauga, ONIn-Person

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $122K *

Unlock potential by leading technical services for Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures in complex environments, ensuring exc...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's dedicated to optimizing energy performance in complex environments. Leverage your expertise in HVAC and energy management to drive innovative solutions and mentor others in the comm...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's redefining energy efficiency by providing technical expertise in Energy-as-a-Service projects. Collaborate across disciplines to optimize system performance and mentor staff while e...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Drive your career forward as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Transform energy conservation initiatives by providing technical expertise in retro-commissioning projects across multi-building portfolios, ensuring optimal system performance and client satisfaction...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Engage your expertise to drive energy conservation initiatives in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence in energy...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's dedicated to optimizing energy performance through innovative solutions. Leverage your technical expertise in HVAC and energy management to drive successful project outcomes in comp...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Partner with us to elevate end-user support through advanced troubleshooting and asset management in a dynamic IT environment. Leverage your expertise in mass imaging and deployment while ensuring com...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform enterprise applications by leveraging your .NET, SQL Server, and Angular expertise. Collaborate with stakeholders to gather requirements and deliver scalable solutions while ensuring complia...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Advance application reliability by troubleshooting, modernizing, and enhancing critical business systems. Collaborate with tech and business partners to implement strategic solutions while improving s...

Oakville, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $152K *

Join us to empower technical support excellence, driving system performance and customer satisfaction through effective troubleshooting, documentation, and collaboration with engineering teams on inno...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's driving innovation in datacenter infrastructure, focusing on modular liquid cooling technologies and high-performance hardware design. Collaborate with customers and partners to opt...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$229K - $297K *

Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$85K - $101K *

Lead the charge in providing exceptional technical support, addressing complex customer needs while driving deeper product engagement and solutions. Collaborate across teams to ensure seamless, value...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.