Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Infrastructure Support Analyst
$62K - $103K *
Support a dynamic IT team by troubleshooting technical issues, maintaining systems, and enhancing procedures. Collaborate with colleagues to deliver exceptional service and ensure compliance with inte...
2 weeks ago
Senior Technical Services Analyst
$110K *
Join a dynamic team as a Senior Technical Services Analyst, leveraging your data expertise to deliver complex data migration projects for diverse clients. Drive efficiency through automation and desig...
Reposted 2 weeks ago
$95K - $115K *
Lead the charge in shaping our enterprise network strategy, ensuring resilience and innovation. Collaborate with a skilled team to translate business needs into effective network solutions while overs...
1 week ago
$80K - $90K *
Join a team that's dedicated to delivering exceptional IT support by troubleshooting complex technical issues and enhancing service desk operations for a seamless user experience across the organizati...
Reposted 1 week ago
$132K - $133K *
Transform business systems by defining project scopes and requirements. Collaborate with stakeholders to enhance system functionality and ensure alignment between technical solutions and business need...
1 week ago
$55K - $126K *
Drive success by managing global travel operations and ensuring project goals are met. Collaborate with stakeholders to implement effective strategies and maintain program quality, all while navigatin...
Today
$90K - $110K *
Drive security governance and risk management initiatives, ensuring compliance with standards and frameworks. Collaborate with stakeholders to assess risks, document findings, and enhance security pol...
Today
$80K - $95K *
Oversee comprehensive security risk assessments and compliance initiatives, ensuring adherence to regulatory standards. Collaborate with stakeholders to enhance security governance and manage risk eff...
Today
Tech End User Support Sr Specialist
$88K - $110K *
Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...
1 week ago
$60K - $180K *
Champion the management and support of advanced security systems and IT infrastructure. Leverage your expertise in Windows environments and physical access control to ensure operational reliability an...
1 week ago
$81K - $115K *
Join a team that champions innovative solutions in Active Directory management. Leverage your expertise in designing, configuring, and supporting Windows environments while collaborating with cross-fu...
Reposted today
Technical Services Engineer (TSE) I
$91K - $122K *
Unlock potential by leading technical services for Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures in complex environments, ensuring exc...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's dedicated to optimizing energy performance in complex environments. Leverage your expertise in HVAC and energy management to drive innovative solutions and mentor others in the comm...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's redefining energy efficiency by providing technical expertise in Energy-as-a-Service projects. Collaborate across disciplines to optimize system performance and mentor staff while e...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Drive your career forward as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Transform energy conservation initiatives by providing technical expertise in retro-commissioning projects across multi-building portfolios, ensuring optimal system performance and client satisfaction...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Engage your expertise to drive energy conservation initiatives in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence in energy...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's dedicated to optimizing energy performance through innovative solutions. Leverage your technical expertise in HVAC and energy management to drive successful project outcomes in comp...
1 week ago
$80K - $95K *
Partner with us to elevate end-user support through advanced troubleshooting and asset management in a dynamic IT environment. Leverage your expertise in mass imaging and deployment while ensuring com...
3 weeks ago
$80K - $95K *
Transform enterprise applications by leveraging your .NET, SQL Server, and Angular expertise. Collaborate with stakeholders to gather requirements and deliver scalable solutions while ensuring complia...
6 days ago
$85K - $100K *
Advance application reliability by troubleshooting, modernizing, and enhancing critical business systems. Collaborate with tech and business partners to implement strategic solutions while improving s...
4 weeks ago
Technical Product Support Engineer
$110K - $152K *
Join us to empower technical support excellence, driving system performance and customer satisfaction through effective troubleshooting, documentation, and collaboration with engineering teams on inno...
3 days ago
Technical Staff, Engineering Technologist
$150K - $180K *
Join a team that's driving innovation in datacenter infrastructure, focusing on modular liquid cooling technologies and high-performance hardware design. Collaborate with customers and partners to opt...
2 days ago
Technical Staff, Engineering Technologist
$229K - $297K *
Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...
Reposted 3 days ago
$85K - $101K *
Lead the charge in providing exceptional technical support, addressing complex customer needs while driving deeper product engagement and solutions. Collaborate across teams to ensure seamless, value...
Reposted 3 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.