Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$93K - $179K *
Contribute to innovative software solutions by designing, developing, and testing applications. Engage in all phases of the software lifecycle while mentoring junior engineers and enhancing operationa...
2 weeks ago
$150K - $175K *
Transform the retirement solutions landscape by driving enterprise sales, fostering relationships, and delivering innovative strategies. Leverage your expertise to guide clients in optimizing their re...
3 weeks ago
$110K - $130K *
Empower cross-functional teams to consolidate payment gateways, leveraging deep USA Payments expertise. Collaborate with stakeholders to analyze requirements, drive migrations, and ensure seamless int...
1 week ago
$110K - $130K *
Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...
2 days ago
Technical SME - Data Architecture / Data Ware
$110K - $130K *
Empower your career with senior-level expertise in data architecture and warehousing. Drive data integration and management, ensuring effective solutions for Occupational Environmental Health practice...
3 weeks ago
$120K - $140K *
Champion the design and implementation of tailored ServiceNow solutions, focusing on optimizing Financial Services Operations through collaboration with stakeholders and integrating best practices for...
Reposted 3 weeks ago
Senior Networking Engineering Technical Advisor
$165K - $175K *
Join a dynamic engineering team as a Senior Technical Advisor, providing strategic guidance on emerging technologies and systems integration while supporting Agile program execution and modernization...
1 week ago
$110K - $130K *
Champion AI deployment by designing and implementing innovative solutions across multiple platforms. Collaborate with teams to enhance customer experiences while ensuring data governance and security...
2 weeks ago
$140K - $180K *
Transform enterprise sales in the public sector by driving automation solutions, building strategic relationships, and generating new business opportunities while collaborating with partners and stake...
3 days ago
$120K - $140K *
Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...
Reposted 3 weeks ago
$109K - $144K *
Reimagine healthcare technology as an Application Analyst supporting Epic Professional Billing. Leverage your expertise in revenue cycle operations to optimize billing accuracy and enhance workflow ef...
3 weeks ago
$110K - $130K *
Transform your career by leading enterprise solutions engineering, partnering with sales and customers to drive product adoption in a dynamic pre-sales environment. Leverage your expertise to influenc...
1 month ago
$80K - $95K *
Partner with us to optimize healthcare technology solutions, ensuring seamless deployments and excellent customer support. This detail-oriented role requires expertise in technical support, installati...
4 weeks ago
Software Engineer Senior Consultant I
$85K - $145K *
Develop innovative full stack applications to enhance legal operations and compliance. Collaborate with cross-functional teams to deliver secure, scalable solutions using modern technologies and cloud...
1 week ago
$63K - $105K *
Champion the development of AI agents and workflows, leveraging GenAI.mil to create innovative automated solutions. Collaborate with cross-functional teams to enhance processes and deliver high-qualit...
2 days ago
$90K - $110K *
Drive transformation by collaborating with stakeholders to analyze and enhance business processes, ensuring effective technology adoption and operational improvements within a dynamic environment...
1 week ago
$102K - $231K *
Empower innovation by delivering key technical features and mentoring teams. Collaborate across departments to enhance software quality and performance while driving the architectural direction of log...
Today
$102K - $231K *
Lead the charge in developing innovative software solutions that enhance customer experiences. Collaborate with cross-functional teams to deliver high-quality applications while optimizing performance...
1 week ago
Senior IT Security Engineer (Identity & Customer Access Management)
$110K - $130K *
Explore the forefront of cybersecurity as you enhance identity management capabilities, ensuring secure access and regulatory compliance. Collaborate with teams to address complex issues and contribut...
3 weeks ago
$80K - $95K *
Join a dynamic team to analyze data and create dashboards that enhance facility maintenance operations, driving performance improvements and ensuring data accuracy for informed decision-making...
3 weeks ago
Technical Solutions Consultant
$110K - $130K *
Drive your career forward by partnering with clients to transform complex challenges into actionable technical solutions, managing the design process from discovery to implementation while collaborati...
1 week ago
ServiceNow Integration Developer
$100K - $120K *
Grow your career with a dynamic team focused on building and supporting ServiceNow integrations. Leverage your expertise in eBonding and integration tools to enhance operational efficiency and drive s...
2 weeks ago
$95K - $115K *
Lead the charge in security administration and compliance operations, ensuring audit readiness and effective security controls. Collaborate with cross-functional teams to manage risks, coordinate audi...
Yesterday
$180K - $220K *
Optimize GDT's technical vision and architecture for carrier-grade infrastructure. Collaborate with telecommunications leaders to drive strategic initiatives, ensuring exceptional performance and meas...
2 days ago
Configuration Management (CfM) Analyst
$96K - $148K *
Unlock potential by managing configuration data integrity and processes. Collaborate with teams to design workflows in ServiceNow, ensuring accurate configuration management while driving continuous i...
Yesterday
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.