Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$83K - $133K *

Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...

New Jersey, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $124K *

Transform electric power delivery through installation, maintenance, and troubleshooting. Drive customer satisfaction and operational excellence as you work on low- and medium-voltage systems across t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $124K *

Contribute to the success of electrical power distribution projects by providing exceptional field service, troubleshooting, and maintenance. Collaborate remotely and on-site to enhance system perform...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$73K - $123K *

Transform the sales landscape as a trusted pre-sales consultant, leveraging your technical and business expertise to drive growth in Commercial accounts and deliver tailored solutions that resonate wi...

Illinois, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $141K *

Empower financial strategies by analyzing interest rate and liquidity risks. Collaborate with stakeholders to enhance capital planning and reporting processes while ensuring compliance with regulation...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$95K - $130K *

Transform the quality assurance landscape by leading manual and automated testing efforts, ensuring enterprise applications meet high standards for reliability, usability, and performance while collab...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $90K *

Analyze and deliver data management solutions to support public health research, utilizing advanced statistical software and collaborating with project leaders to enhance data quality and reporting fo...

Massachusetts, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Unlock potential by leading comprehensive financial analysis and planning initiatives. Drive insights through data modeling and reporting, supporting strategic decision-making across multiple business...

Columbus, OHRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$96K - $116K *

Champion innovative medical policy solutions by analyzing data, ensuring quality, and collaborating across clinical operations. Drive enhancements in payment policy management while supporting diverse...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$92K - $146K *

Advance your career as you lead policy documentation and improvement efforts for a major institution, collaborating with stakeholders to ensure compliance and quality standards while fostering a cultu...

Connecticut, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Optimize your skills in developing and maintaining SAS programs within a Mainframe environment. Take charge of code migration to cloud technologies and engage with stakeholders to create analytical so...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion strategic technology solutions for back-office operations, translating complex business needs into actionable plans. Collaborate with stakeholders to enhance ERP systems, improve processes, a...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $153K *

Transform client experiences by leading ServiceNow implementations, translating business needs into technical solutions, and collaborating with teams to optimize application performance and drive inno...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$74K - $115K *

Join a dynamic team to develop and support SQL-based ETL processes, ensuring data quality and integration performance across business applications. Collaborate with technical teams to enhance data exc...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's dedicated to enhancing security operations through proactive monitoring, incident response, and client engagement. This role offers the chance to lead investigations and improve sec...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$96K - $132K *

Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $170K *

Unlock your potential as a Senior DevOps Engineer, driving architectural excellence and automation across agile teams. Collaborate with cross-functional partners to enhance delivery platforms, ensurin...

Pennsylvania, USRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $170K *

Join us to shape the future of DevOps by providing technical leadership and architectural direction across agile teams. Drive automation, enhance developer experience, and champion a culture of contin...

Massachusetts, USRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Champion the evolution of DevOps practices by providing technical leadership and architectural direction across agile teams, enhancing software delivery speed and reliability while fostering a culture...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $180K *

Empower teams by leading the technical vision and delivery standards for ServiceNow. Drive high-quality implementations across engagements while mentoring talent and collaborating with management to e...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$92K - $170K *

Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.